I purchased a travel trailer from Greg Kneedler, Sales Manager of Vic Jenkins Automotive on…read more03/14/2024 and have had nothing but problems. The biggest issue is the water damage due to an undisclosed accident. It was Greg's personal travel trailer that he sold on the Vic Jenkins Automotive lot. He even went so far as to slap a "Car Fax Report" sticker on the window (see attached photo) as if it had been certified. When asked for the Car Fax Report I was told it was only for cars and not travel trailers. I should have known this guy was shady. Do yourself a favor and avoid Vic Jenkins Automotive.

Do not take your vehicle to the collision center. They will not update you on your vehicle, if in…read morefact you call for updates they will lie. They will take much longer to do any and all repairs with no apologies given. They will take it upon themselves to do repairs you didn't not authorize and you have to pay for. They will over charge you and say something small took 13 hours when there is NO possible way it took that long. Please I urge you to take your car for repairs anywhere else. Please don't let them steal your hard earned money. This company is a scam!

I am a busy woman. I mean busy. I contacted 9 Hyundai dealerships. I was working closely with 3 of…read morethem. I literally had an hour and a half to purchase a vehicle. I drove an hour and a half to one on my only day off in two weeks, who had run my credit and knew exactly what I wanted. I came to buy a car unseen. It was scheduled to arrive the first week of Sept. But the salesperson never gave me numbers (payment & interest rate) and tried to put me in a vehicle they already had. Considering my time crunch, it wasn't a good idea. He kept saying "it takes 3 hours to buy a car". This process felt more like a break up from an abusive person than buying a new car. So I left without purchasing anything. Two days later Wilson county motors called to say they just got the car I wanted in. (I was on their list). I explained my troubles before and asked if they could accommodate a busy person. Absolutely! They ran my credit, prepared my car, took a down payment on the phone and made me an appt for two days later to finish up. They had me in and out in less than an hour! I think all car buying should be this easy. Some times we just need people to listen. I should also add that the other two dealerships had marked the car up $8000-$10,000 more than Wilson county motors. We will be back and refer all of our friends! Everyone was wonderful ! Tom (the finance specialist), Internet specialist, and Bobby our sales person!

My initial experiences with them started out favorably- I needed a radiator replaced on my truck…read moreand they had it done in about a week. However, the water pump started leaking, and I took it back to Cartime to have it replaced- that's when the problems really started. I went through a colossal ping-pong game with them to get the water pump replaced, and it still never happened. The owner claimed he was ordering the part and lied about it- first he said he was buying it online, then he said he was getting it at a local parts store. Nearly two weeks elapsed before he even claimed to have the part-and I still don't know if he was telling the truth. I insisted on paying him for the work that had been done on it in diagnosing the water pump problem. The owner said it would be $150 and he only took cash- a huge red flag. When I asked for a receipt after paying that amount, he said he would text it to me on my phone. That never happened. The hours they post were not accurate; they would close early and were frequently unavailable for me to check on the status of my truck. When I'd call their number, it would just ring- no voicemail, no return calls. Nothing. All in all, they held my truck for nearly a month and never did anything to it. There was always an excuse- their mechanic didn't show up to work, their garage didn't have adequate heating, always something. Then, the owner has the gall to post a rebuttal on social media saying he didn't charge me for the time my vehicle was on his lot- even though it was there due to his own incompetence. And he also made it out as if he were doing me a favor by not charging me for the antifreeze that was put in my vehicle- even though I paid him $150. Their ethical conduct andcustomer service is beyond horrible-PLEASE pick any auto mechanic shop other than this one if you're in the Lebanon area.

If you need anyone to do work on a Nissan or Infiniti Clark is the one to turn to. He's very honest…read moreand more affordable then a dealership. After a recent servicing of my Infiniti, Clark told me a few things that needed to be done, but instead of telling me that everything had to be done immediately(like others so offend do) he gave me the list and told me to start planning for the cost. It's nice to know upfront and be able to set the money aside.

The father son team here are incredible. I drove up from Clarksville and looked at multiple…read morevehicles on the way. The genuine desire to help us mixed with fantastic customer service made this experience amazing. I would highly recommend for you to check them out.

These guys are scam artists! Payed $8,500 for a car that ran for a week before I had to replace the…read morebattery ($150) and parts of the transmission ($1,125). When I called to tell them my car was having problems they kept saying that there couldn't be anything wrong with the car and then told me I could bring it to them for their mechanic to look at even though I would still have to pay everything. They have no integrity and do not care about the quality of their products. I would stay away from this place at all costs.

I have been dealing with this car lot since they were on Buchanan Street in Nashville. I had…read moreseveral vehicles and several late payments. I had repossession from this lot in the past. In 2019, I had a mountaineer from the car lot located on Gallatin Pike in Madison. I dealt with John for years and he allowed me several times to pick up vehicles with him and his employees at the auction to pay for a late payment. It is very heartbreaking that I am banned from all their locations due to a former employee who was being malicious and manipulated by shutting down the vehicle I just made my 7th payment for, on someone else's private property, they came and got it after weeks of sitting on someone else's private property and they are fabricating this story that they couldn't track the vehicle, they don't have the vehicle resulting in me being banned from their lot which none of this is my error. In 2021, my ex who I had an active order of protection at the time walked into their Nolensville Rd lot with his new girlfriend using my stolen debit card and stole $600 from my account placing a freeze of my funds and the closure of the account. I have receipts from the bank account stating Discount Motors took the $600, and they lied to the bank and tried to make it like I was present, I gave them permission, I broke up with the man and wanted my money back. No, I didn't give them, him, or anyone else permission to use my card, access my funds, I didn't have knowledge at the time, nor give my consent. The vehicle was not in my name and my police report should have been enough for them to refund me my stolen money. John, came on my review on Google being very unprofessional and cocky talking about a first payment in 2019. What does that have to do with a stolen debit card being used in his Nolensville Rd lot in 2021, nothing. I want my money.

I bought a car today with this dealership, The lady was nice and knowledgeable about the car we…read morebought, We actually spent less than expected and i believe we got a good deal. They let you drive the car around to see if you like it. I'm very happy with my purchase today. I would recommend them to anyone wanting a good car.

I was highly impressed with this automotive facility. Being from Ohio, it's hard to find anyone…read morethat you can trust. These folks welcomed me in and treated me like they've known me their whole life. They were honest, affordable and efficient. I HIGHLY recommend them.

Don't take your truck here. We was told we needed $4,000 worth of work done on our truck. We went…read moreto get a second opinion from the main dealership. They took us in the back to show that everything they said was a lie. There was nothing wrong with our truck except a $22 fuse.

Honestly pissed with this place. I feel like I was screwed over. We bought a 2009 Chevy Traverse 3…read moreyears ago so its been a while but I just needed to warn people how we got screwed over so it doesnt happend to them too. The moment we drove it off the lot it became a lemon and they did little to help aside from a few repairs that did nothing. The check engine light came on a mile after we drove it off the lot. The air bag light wouldnt turn off. The electrical components for the windows dont work. They said they would fix the car but nothing was ever resolved. We've actually had to PAY THEM for the catalytic converter to be fixed only for it to still crap out on us and need to be replaced again and of course the check engine light returned 2 weeks later. Also after our first repair, all of the tires had nails in them. We brought it up but they said that the tires already had nails in them. They didnt. We had the catalytic converter replaced again after that but the check engine light still came on until eventually a year after purchasing the vehicle gave up and the engine blew out. Any timevafter that we called to try to have the car replaced, repaired or refunded, they blew me off and said they wouldn't do that. They told me to let the warranty company deal with any repair costs. (The daimond warranty the sell barely does anything). When asked for a refund they said to let the buyers group handle it. We're stuck paying off this car now because they cant be bothered to properly check the vehicles they sell. This is poor customer service and a lemon lot and I would recommend everyone avoid this place. We couldn't even get our tags renewed because again they sold us a crappy car with a check engine light since day one. There wasn't one when we test drove it but 2 miles from the lot after we bought it and it turned on right away. This place sells lemons. Now we're stuck still making payments on a vehicle we dont own anymore while paying off a new one. Stay away from Car Logic Group. I'll warn everyone everytime I find a place to review because they screwed my family over.

I've had the pleasure of working with Car Logic Group in a B2B setting since Dec 2016. You can…read moretell a lot about a dealership by the way they run their business, and I assure you, when you do business with this dealership, you're in good hands.