Northlake is a great buy here pay here dealership. The staff at both locations is very helpful and…read moreknowledgeable. I purchased a VW Jetta there and haven't had an issue out of it. It's been my second Jetta and my favorite thus far.

Their customer service is not good as far as honesty with their customers . They would not let us…read moredrive their cars without running our credit . This business is bias and and is should not be in business . We got the run around on a car that we liked and this dealer in Gallatin kept telling us Jake at the Hendersonville store was working with my wife and needed to know our down payment and we told them we had more that what was required . It got a little irritating to say the least and a little disrespectful to us. So we left with them having a copy of her driver's license which now we regret doing .The salesman at this Gallatin establishment states , the vehicle we wanted was the most expensive and it was only a 2014 Jeep and we could not run it without Jakes approval but they both were co-owners . This was a frustrating day!

Horrible, rude, unprofessional and insulting. They called and said they had a buyer for my truck do…read moreto low inventory. They wouldn't even give KBB price. They won't honor the Mirical life time warranty.

I was thinking about purchasing a new Ram and inquired about a truck I found on their website. I…read moremade an appointment to test drive the truck and before the day was up, I had been bombarded with phone calls and text messages about buying a new vehicle from them. That quickly made me rethink buying from that dealership and I canceled the appointment. Even after canceling the appointment, they continued to call and text to make sure I was still coming. Now I'm getting automated phone calls from them every night after 8pm and I've even had calls after midnight... 12:20 AM!! yes 12:20 in the morning! Ridiculous! 0/10... DO NOT RECOMMEND

These guys are awesome. I recommend them to every one I meet…read more A class act. Respectful and polite. No sales hype

Searching online for my dream car, super happy to find it so close! Small, clean lot right in the…read moreheart of Gallatin Square. The salesman (Jon) was very respectful of my request to just have space and take my time looking over the car and reading about it online. I expected to be given the hard sale considering I was a woman shopping on my own. I explained that I wanted to drive it on my own, all day and that I would return that evening, when I came back the owner insisted that I take it overnight to see how it drives at night, how the headlights perform etc. Next day they were very accommodating and stayed open late to write the paperwork and get my new car ready to go. Their selection is small but high quality. I think the pricing is fair and reasonable for the miles, year, & condition. It is highly likely that we will buy a car here for our next driver when she gets her license! I gladly recommend this dealership!

I've been driving the same 2013 Toyota Tacoma up until a few weeks ago. I just moved to the…read moreGallatin area a month ago. I was proud of my truck, but it had seen better days after being on the road and helping me lug my music equipment etc. I've had good rental car experiences with Nissan brand cars, so I wanted to give the Gallatin Nissan dealership a try. Was in the market for a lightly used car or truck anywhere between 2020 to 2024. With the help of the friendly sales associate Ray, I settled for a 2024 Nissan frontier pick up double cab. She only had a little over 19,000 miles on her and still in good shape. When I traded in my old car, I was able to get the final price to just $5000 over the original cost of my Toyota Tacoma back in 2013. Grateful to have found a truck, with the help of Ray of course. He was nice, personable, and never once pressured me into a sale. Two or three weeks later (yesterday afternoon - I'm writing this at midnight Central because I'm a night owl), I purchased stay flatbed cover for my Nissan frontier. I had managed to assemble it on my own at around 85% completion, but the instructions it came with weren't entirely clear towards the end. I contacted Ray at the dealership in hopes that he knew somebody at the shop who could help me assemble it more professionally. With the help of his associates, Matt and Mitch, and a little bit of my own elbow grease, the three of them were able to help me save probably hundreds of dollars and helped me point out some minor mistakes I made in the assembly process. I'm not going to throw any other companies under the bus, but someone wanted to charge me four to $500 for their services. Ray and his friends helped me keep those numbers remaining in my bank accounts. The point of the story is that, if you are new to the middle Tennessee area and are looking to upgrade, but not looking for an actual new car, reach out to Ray at Nissan Gallatin, Tennessee. He'll point you in the right direction of a great car, and if you're nice to him And other employees of the dealership, they might do you a favor down the road.

liars, cheats, and irresponsible. If you have services done here beware, especially if Chip is…read moreinvolved. If you ask to speak to his boss, be ready to wait, and wait, and wait. Then when you do he will refuse to take any responsibility and cover for Chip, even after Chip throws him under the bus. then I'm sure Kristie will get on here and defect without taking any responsibility and blaming the customer for the experience. Save your time and money and go elsewhere. took my car to a local Mechanic and get the services done for half the price and time, and they were amazing on not "man-xplaining" to me what I needed.

I purchased a travel trailer from Greg Kneedler, Sales Manager of Vic Jenkins Automotive on…read more03/14/2024 and have had nothing but problems. The biggest issue is the water damage due to an undisclosed accident. It was Greg's personal travel trailer that he sold on the Vic Jenkins Automotive lot. He even went so far as to slap a "Car Fax Report" sticker on the window (see attached photo) as if it had been certified. When asked for the Car Fax Report I was told it was only for cars and not travel trailers. I should have known this guy was shady. Do yourself a favor and avoid Vic Jenkins Automotive.

Do not take your vehicle to the collision center. They will not update you on your vehicle, if in…read morefact you call for updates they will lie. They will take much longer to do any and all repairs with no apologies given. They will take it upon themselves to do repairs you didn't not authorize and you have to pay for. They will over charge you and say something small took 13 hours when there is NO possible way it took that long. Please I urge you to take your car for repairs anywhere else. Please don't let them steal your hard earned money. This company is a scam!

This review is not related to vehicle repair. But the woman that owns it behaves extremely…read moreunprofessionally. I'm glad that I never had to take my car here, and would discourage anyone else from doing so.