I went to Brostrom Physical Therapy and ran into a frustrating billing issue. Every appointment I'd…read morehad was always scheduled one-by-one. Then, two appointments showed up on my schedule that I never personally scheduled or agreed to -- and when I didn't show up, I was charged two $50 "no-show" fees. Just to be clear, this had happened previously with an appointment I missed legitimately, and I had no issue paying the fee. When I questioned it, the explanation was basically: once they put something on the schedule, it's considered confirmed unless you cancel, and reminder texts count as confirmation. I asked for proof that I actually scheduled those visits, but what I got back were policy copies and reminder screenshots with nothing showing that I ever agreed to those dates. They refused to waive the fees. So my takeaway for future patients: watch your schedule closely and get clear confirmation of what you've actually agreed to, because Brostrom WILL do whatever they can to extort you for those fees. And if you have a problem with it, they will let you know by sending you to collections over the no-show fee.

From start to finish my physiotherapists attentive, knowledgeable and caring…read more Brandon and Sierra were my therapist, who were with me the whole time. The front office staff were excellent as were the assistants. I can't praise them enough.

The entire staff was very professional they worked with me for some time. I learned some very good…read moreexercise techniques to help with my back condition. They were also very flexible with my work schedule.

My husband went for PT at this location. The physical therapist was severely overbooked and we…read morespent too much time doing nothing and waiting for the therapist. The entrance to the facility is also difficult to enter for people in wheelchairs. The women at the front desk would just watch us struggle to enter and never offer to help with the doors. We decided to go to another PT location where my husband would get the care he deserves. We would not recommend this place to anyone.

I made the mistake of thinking that Carol Glenn's' ATI (North) Physical Therapy in South Lyon MI…read morewas a safe, healthy, caring place to get treatment - I was wrong. IMHO They drove me into a deep depression #Athletic&Therapeutic Inst #ATI #Carol #Glenn #Ashley #Alyssa #SouthLyon #PhysicalThearpy #NewHudson Please, don't make my mistake -- don't go there.

I've been seeing Michelle here and she is so knowledgable about how the body works ! She has a…read morewonderful personalty also I've been to other physical therapy places in South Lyon and I truly feel this is the best !

Plymouth Therapy is a terrible business sith incompetence in the back office and leadership. The…read morebusiness had multiple complaints of inflated charges and mystery bills. I confirm $570 charge for a late visit which was not true! Average care with terrible customer service.

The team at ATI (North) in South Lyon are simply AMAZO!!! They have played a key role in my healing…read moreprocess after my auto accident. They do not just guide me while I stretch and exercise - They are hands on in making sure I am getting the most out of my time spent in therapy. If I am not doing something properly Sue & Mary are quick to correct my form and point out which muscles I should be using etc... Plus, if I am running late- they are flexible and work me into their schedule. This is so appreciative & a big deal since I have had days when I move a bit slower than others. They are all so friendly & kind. Emerald greets you with a smile when you walk thru the door and they all say Hello! They really make you feel like more than a just a patient. I have recommended a friend to ATI as well and I will continue to do so. They truly have helped me heal mind, body, and soul. :)

I've had physical therapy off and on for the last 12 years. From Allen Park to Brighton I've seen…read morethe good, bad, and the ugly. ATI in South Lyon(north) are the best. Not because of a superior facility (mediocre), but because of their therapist. Good, knowledgable people that know when to push and when to draw back. Currently an all female staff, I was a little hesitant to put my trust in them. But 6 weeks after hip replacement surgery they had me back on the job climbing ladders, lifting 100+ lb objects, and rediscovering flexibility I haven't had in 10 years. The whole staff was great, especially the therapist Heather, Carol, and Melissa. The Techs Amanda :) and Emily. And the therapist I worked with the most, Kelly. She changed my routine almost every day. If you think she's not watching you, she is. And if something is getting too easy, she'll change it. Vice versa, if something isn't working, she'll change that too. Just don't show off too much or she'll push you until you look like a circus performer. This facility has a zero gravity treadmill, electrical stimulation, ultra sound, and therapeutic massage. But the people is what makes the difference.

Professional and caring staff. Started feeling better, getting more strength and reach within a…read morecouple weeks. Now pain free, will definitely return and highly recommend for any physical therapy needs.