**only came for tea There is not one single critique I can…read moremake about this experience, everything was exceptional and well worth every penny. Food was delish, endless refills on tea and sandwiches, and we left stuffed. The hotel itself is stunning, each common space is so thoughtfully designed. The staff is INCREDIBLE and made the experience even more over the top. Jordan was our waiter and was so kind, hospitable, and invested in our experience. We had wonderful convos with him. The restaurant manager was exceptional and personable as well, he gave me a quick tour of the entire downstairs, sat and chatted, and gave us some little gifts at the end. Will be back!!

We went for afternoon tea. The service was impeccable. Cups were refilled promptly and without…read morefanfare. The sandwiches were delicious. The cakes and scones were beyond delicious. The restaurant was elegant. This is our second time here and we will be back when we return to London.

Still at Aster House-Leonie and staff are great-location perfect. Try Pierino Restaurant nearby…read more Only caveat avoid London in summer-heat and crowds exhausting. Keep away from Westminster area-absolutely nuts with tourists. Also Thames River cruises inane commentary & boarding procedure. Sky Garden requires advance bookings. Aster Place great location to decompress. One warning if going to Bath book GWR railway tickets in advance & pass on first class-$520 approximately round-trip (3 hour rt)-could have taken a cruise. Amtrak pulls same type last minute rip off. About $3 a minute!

Loved this BnB, Leonie and her staff (dining, room attendants) were welcoming, informative,…read moreattentive and very much customer focused. The room we had was exceptional (decor, cleanliness, room & toiletries amenities) very comfortable sitting furniture and bedding. It was located in an ideal neighborhood with a variety of easily accessible eateries, groceries and with 1 1/2 block of tube station. As a first time visitor to London this accommodation made our a little over a week comfortable, relaxing and just a fulfilling and overall positive stay in London, thank you Aster House staff. Worth returning to for future London visits.

We thoroughly enjoyed our stay here. The building is beautiful and our room was even better…read more The location was fantastic. We were so close to the Earl's Court tube station which made it super convenient and easy to get around. This part of town seemed very nice and we felt safe here. There was a Co-op supermarket and Boots pharmacy very close as well. There are lot of restaurants and our favorite PAUL Patisserie. The room was beautiful and spacious. We stayed in room number 114 and it had a lovely bay window and balcony. The bed was comfortable and the room was very clean. The bathroom had a very modern aesthetic but I hated that the shower enclosure was so small because every time you took a shower the entire floor was wet. The staff was polite and the rest of the hotel seemed very clean, as well. We ate at the restaurant for breakfast every morning and it was delicious. The croissants and pan au chocolate were so great. The service was a little slow here, but I think our standards for faster service in the USA may have been a little high. We used our IHG points are were thrilled that we were able to stay here for free! We would definitely stay here again.

Black mold everywhere! Absolute worst hotel we have ever stayed in. A danger to your health staying…read morehere! When checking in, we were told we were upgraded. What a joke! I noticed reviews here saying to avoid the basement so when I heard Room 602, I thought "oh good, the 6th floor". Wrong! Rooms starting with "6" are all in the basement. Immediately upon entering the room, the most damp, rotten, and moist smell. Being in the basement, you can't open the single small window. We thought it was coming from the AC so we turned it off and heading out to sight see on our last day in the city. When we came back at around 10pm, the smell was even worse. We narrowed down the smell to originating from the bathroom. I thought it was coming from the drain but soon realized there was black mold growing on the tile grout, the wood on the door, and even the shelves on the wall. How can room service or management not see this? The bathroom fan was broken and probably has not been working in months, which is why so much mold has grown from the shower moisture. These rooms are never properly cleaned and it's shameful they've been neglected this long. It honestly smelled like a house which has been flooded with sewer water. The moldy smell gave us headaches and coughs. Now past 10PM, it wasn't worth us arguing to get another room so we decided we'd just check out at 5AM and just head to the airport early. The room itself was not great either. The bed was rock hard and the security safe did not work. Carpets were stained and artwork/mirrors had layers of dust on them. When checking out, we told the guy at the front desk how atrocious and unsafe the room was with the black mold and smell. He just said he would let management know. That's it! There wasn't a sincere apology or even an offer for partial reimbursement. I doubt him or management will do anything as there are many review with similar experiences here that I wish I had seen prior. He informed us our receipt would be emailed and didn't even say have a good day or anything. Sad! It's now, 2 days since checking out and I noticed 2 charges on my credit card statement from Hotel Indigo as if I stayed 2 nights there. I had to contact them to send my receipt again and finally received it. Now I'm waiting to get this second charge removed and getting over a cough from staying in the room. Do yourself a favor and do not stay here! For over $300 a night, there are many better options in London. Your health matters and this place should be shut down. Do not fall for the "you've been upgraded" junk. I look forward to hearing their canned response to my review here.

Charming, cozy hotel in a superb location. Room was lovely,…read morestaff helpful & courteous. We will definitely consider staying here again when in London.

Very disappointing experience. Our flight to London was canceled abruptly yet this hotel refused to…read morerefund us. We were repeatedly told a manager would contact us, but no one ever did. We never stayed at the hotel and still lost the full amount. I find a policy that keeps a traveler's money under circumstances completely beyond their control extremely unfair and lacking in compassion. Why would I want to stay at a hotel that treats customers this way? I would not recommend this hotel to my family, friends, or other travelers.

I loved our stay at Bailey's Hotel! We stayed for 5 nights while vacationing in London from the…read moreUSA. We booked the Double Deluxe room, which came with a bathtub as I requested. The room was a good size, clean, and had a king bed -- a nice touch since that's what we're used to in the US. I will say the pillows were a bit flat and the beds weren't super soft or plush, but overall it was cozy and comfortable. The hotel itself is beautiful and literally steps from the Underground, making it very easy to get around the city. Overall, I would definitely stay here again -- a great mix of comfort, convenience, and charm!

I enjoyed a 2-night stay here as a solo traveller in September 2023. A big plus is the location in…read moreSouth Kensington (across from the Gloucester Road tube stop) with nearby stores, restaurants, coffee shops, and supermarkets (Waitrose market is just inside the Gloucester Arcade next to the tube stop). It's also a 10-minute walk to the Victoria & Albert Museum and about a 15 minute walk to Kensington Gardens (a lovely public park). Lots of pluses. 1. First, it's a historic, elegant Victorian hotel built in the 1870s and restored in the 1990s. The nicest part of the hotel is the grand interior staircase. One plus is that an elevator (lift) is available if you're staying on the upper floors. 2. The rooms are clean and tastefully decorated with a small desk. However, the classic double room is quite small. I stayed in Room 137 (overlooking the tube station) and it felt like a studio apartment in New York City). If you don't mind cozy spaces, this is a good option for a short stay. 3. You have a simple temperature control gauge in your room next to the front door. If it's a hot summer day, be sure to turn up the A/C. In London, I noticed folks tend not to use A/C as much as in the United States. There were a few minuses as well. Given the small-sized interior rooms and bathroom (well-designed but tiny), I don't think it's great for families (with kids) or large groups. Also, at check-in, the hotel staff could be clear about the 50 pound deposit for incidentals, and explain that you need to put your key in the slot near your hotel room door to activate all the lights.

Staying in London for a few days prior to boarding our cruise ship to Norway. I would this place a…read morestrong 4.5 stars. It's not perfect like any hotel but overall a wonderful little place to stay. Momma and I started staying at small boutique hotels like this a couple of decades ago because we really liked the unique atmospheres and the fact they almost always have a decent restaurant and bar in house. The Exhibitionist has not disappointed us. Eclectic, quirky decor really make it a unique experience. The real icing on the cake for this class of hotels has always been the staff and all the culture that London has to offer. I want to offer up a special shout out to Elena, Bushra and Chermie that went above and beyond to make us feel welcome and bent over backwards to assure we had a great experience. Hoping to get back to the UK next year and it's a good bet we'll be staying at the Exhibitionist. Go Stay Enjoy

Did a solo trip to the UK for my very first time and I stayed at this hotel. Absolutely loved the…read moredecor and the staff were all attentive, quick to help, and very professional. The room was a bit on the smaller side but since it was just me I had no problem. The lift can also be a tight squeeze but easily overlooked for how cool the design is. The location was also amazing! Hyde park was just a short walk down the street and located near several restaurants for a short walk. They also served pizza 24 hours which was helpful during my visit since most of the restaurants were closed by 11 pm. I'd definitely stay again.

Pleasant stay. Nothing fancy but clean and good customer service at a good value. Close to…read moreGlouchester Station and a short walk to stores and restaurants.

Excellent location. Friendly and helpful staff. Room is small but typical compared to other hotels…read more Breakfast is ok, not excellent. Avoid room 92 since it backs up to the hallway, stairs and elevator, and slamming fire doors. Again, excellent neighborhood location. We would stay here again.

The hotel is located in Kensington outside of London . It is a very nice place. The lobby was well…read moredecorated. Has fresh live flowers and plants. Has piano on the side. The room was spacious but not so clean. The water electric heater was missing kettle. There was no shower gel , the bathroom floor was sticky. Called receptionist to asked for the above necessity . They responded after my second call. We checked in for 3 people only 2 towels were available in the room. I appreciated their help.

Poor service, room not ready, Staff rude. Travel for a living national and internationally,…read more very poor service, Never again .......

Nice, friendly staff. Clean hotel two blocks from the tube. Fun neighborhood!read more

Pleased as punch. I…read morehad the great fortune to stay here during my short stay in London this spring. As a sometimes lone traveler, a hotel made sense for safety, but I was surprised and pleased with this small boutique hotel. Rooms are gonna be tiny in London for the $$, so plan accordingly. I stayed in a Classic King room which was comfy but had very little space to circulate. I was concerned being on a busy street/Cromwell, but because of the *double windows* (interior ones opens up/down), it was joyfully quiet, just a whisper of car noise. It's something I wish more places in the US had, especially when you face noisy streets. I realize second windows are usually for the cold, but street noises can be pervasive and affect every day life. I slept very well, every night. A couple of stand out staff members: -the front desk manager on my arrival had some hot early gray tea delivered since I survived a 10+ hour trip (little sleep), so it was a nice way to wake up. Also, some biscuits were delivered later. -staff member who brought up my suitcase, my tea, and helped get a requested small refrigerator into my room. -two front desk people (woman then a man), helped me figure out how to get from the hotel to Paddington for a early morning flight. The gentleman called to request a black cab since the Tube wasn't open and he went out with me to greet the cab driver and help me with my bag. -Everyone was very friendly and helpful. The location was also good. I didn't want to be in the thick of tourists, so staying in South Kensington worked for me. The tube stations (Earl's Court and Gloucester Road stations) were about 8-10 minute walk). Thank you for making my stay in London comfortable and enjoyable.

After the terrible night at DoubleTree we were able to book a room here. Very expensive given the…read moreroom sizes but super comfortable bed, great amenities, and convenient location. The breakfast buffet could be better, in my opinion. I wouldn't prioritize this hotel to stay at next time in London but won't necessarily say no to it either.