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Allen House

4.0 (1 review)

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15 years ago

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Hotel Indigo

Hotel Indigo

4.3(34 reviews)
0.6 miSouth Kensington
££

Black mold everywhere! Absolute worst hotel we have ever stayed in. A danger to your health staying…read morehere! When checking in, we were told we were upgraded. What a joke! I noticed reviews here saying to avoid the basement so when I heard Room 602, I thought "oh good, the 6th floor". Wrong! Rooms starting with "6" are all in the basement. Immediately upon entering the room, the most damp, rotten, and moist smell. Being in the basement, you can't open the single small window. We thought it was coming from the AC so we turned it off and heading out to sight see on our last day in the city. When we came back at around 10pm, the smell was even worse. We narrowed down the smell to originating from the bathroom. I thought it was coming from the drain but soon realized there was black mold growing on the tile grout, the wood on the door, and even the shelves on the wall. How can room service or management not see this? The bathroom fan was broken and probably has not been working in months, which is why so much mold has grown from the shower moisture. These rooms are never properly cleaned and it's shameful they've been neglected this long. It honestly smelled like a house which has been flooded with sewer water. The moldy smell gave us headaches and coughs. Now past 10PM, it wasn't worth us arguing to get another room so we decided we'd just check out at 5AM and just head to the airport early. The room itself was not great either. The bed was rock hard and the security safe did not work. Carpets were stained and artwork/mirrors had layers of dust on them. When checking out, we told the guy at the front desk how atrocious and unsafe the room was with the black mold and smell. He just said he would let management know. That's it! There wasn't a sincere apology or even an offer for partial reimbursement. I doubt him or management will do anything as there are many review with similar experiences here that I wish I had seen prior. He informed us our receipt would be emailed and didn't even say have a good day or anything. Sad! It's now, 2 days since checking out and I noticed 2 charges on my credit card statement from Hotel Indigo as if I stayed 2 nights there. I had to contact them to send my receipt again and finally received it. Now I'm waiting to get this second charge removed and getting over a cough from staying in the room. Do yourself a favor and do not stay here! For over $300 a night, there are many better options in London. Your health matters and this place should be shut down. Do not fall for the "you've been upgraded" junk. I look forward to hearing their canned response to my review here.

Stayed from 13-16 June. Location was good, close to the…read moreTube Station. Room, amenities and cleanliness was good. Excellent Breakfast and staff experience. Big negative and one star review for lack of Air Conditioning. My room was 25°C the entire stay. Outside was identical temperature, so zero reprieve from the heat. They said my room faces the sun, and air is controlled centrally, so nothing they could do. I opened the windows in the evening, however, the cars racing down the High Street, made sleeping impossible until after 0130 in the morning. I averaged about four hours sleep per night, absolutely ruined my trip. Would not recommend this property.

Photos
Hotel Indigo
Hotel Indigo - Mold on grout

Mold on grout

Hotel Indigo - Mold on shelves where bath towels were

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Mold on shelves where bath towels were

Ashburn Hotel - Bedroom

Ashburn Hotel

3.8(12 reviews)
0.5 miSouth Kensington
££

Stayed here 3 years ago and liked it enough to return. Unfortunately believe it has deteriorated…read moresince then. Not well cared for. Dark furnishings and carpets. A bar that looks sad. Dated. Staff is very nice and the location is great. Price reasonable for London. The breakfast is mediocre and never varies. Stayed six days and same each day. No special pastries or cut up fruit. You can order extra for a charge. The shower felt unsafe to me. The doors were weird.

Arrived to the hotel, it is not as stated on the booking.com site, it is much further from the…read moreGloucester Rd station. The first impression of this 4 star hotel is shabby and unkempt. The room I was given was half renovated, with a loud noise from the road, no insulation, hard to think anyone could relax or sleep with such a racket. A cheap paint job on the cheap wooden furniture, shoddily done, worn carpets and a cheap fixtures from Ikea. The lift ride to complain is clunky and again, in need of a renovation. The owner told me this was the only room available and that it was a busy road. I asked him how a 260GBP per night (discounted from 380GBP) room had no insulation and he simply shrugged his shoulders. Amazing! I went back upstairs, grabbed my bags and told the manager that the room was not as advertised and that I would not stay in the hotel. He told me that no one has ever complained to him about his rooms, which I told him was an obvious lie, as anyone with eyeballs could see the shabby nature of the place. Hotel refuses to refund and I simply rebooked another hotel. I travel to London several times per year from Australia and know what quality costs, this hotel is not up to standard, nor obviously has the owner seen Fawlty Towers.

Photos
Ashburn Hotel - Bar/lounge

Bar/lounge

Ashburn Hotel - Weird shower doors slide together in middle.

Weird shower doors slide together in middle.

Ashburn Hotel - Carpet in room

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Carpet in room

The Exhibitionist Hotel - Inside my room

The Exhibitionist Hotel

3.8(9 reviews)
0.8 miSouth Kensington

Did a solo trip to the UK for my very first time and I stayed at this hotel. Absolutely loved the…read moredecor and the staff were all attentive, quick to help, and very professional. The room was a bit on the smaller side but since it was just me I had no problem. The lift can also be a tight squeeze but easily overlooked for how cool the design is. The location was also amazing! Hyde park was just a short walk down the street and located near several restaurants for a short walk. They also served pizza 24 hours which was helpful during my visit since most of the restaurants were closed by 11 pm. I'd definitely stay again.

Staying in London for a few days prior to boarding our cruise ship to Norway. I would this place a…read morestrong 4.5 stars. It's not perfect like any hotel but overall a wonderful little place to stay. Momma and I started staying at small boutique hotels like this a couple of decades ago because we really liked the unique atmospheres and the fact they almost always have a decent restaurant and bar in house. The Exhibitionist has not disappointed us. Eclectic, quirky decor really make it a unique experience. The real icing on the cake for this class of hotels has always been the staff and all the culture that London has to offer. I want to offer up a special shout out to Elena, Bushra and Chermie that went above and beyond to make us feel welcome and bent over backwards to assure we had a great experience. Hoping to get back to the UK next year and it's a good bet we'll be staying at the Exhibitionist. Go Stay Enjoy

Photos
The Exhibitionist Hotel - The lift

The lift

The Exhibitionist Hotel - The lift

The lift

The Exhibitionist Hotel - Other side of our beautiful bed

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Other side of our beautiful bed

Allen House - hotelstravel - Updated May 2026

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