My review is mixed. First, I want to give credit where it is due. The staff did an excellent job…read morepreparing my nephew, Chrone Reagan. His makeup, clothing, and overall appearance were handled with great care and dignity. The obituary was also beautifully designed and put together. The individuals responsible for those details deserve recognition.
Unfortunately, our experience with the actual service and transportation was disappointing. The service was scheduled to begin at 10:00 a.m., but the family did not arrive at the church until approximately 10:15, and the service did not begin until around 10:30. This delay created a domino effect that may not have been noticeable to the other attendees, but it significantly affected the immediate family.
The limousine did not appear to have been cleaned that morning. The windows were dirty and covered with fingerprints. Also the tags appeared to be from 2024. The Sprinter transporting ny nephew's children and grandparents had problems with the air conditioning. With temperatures reaching approximately 105 degrees, none of the vehicles were stocked with water or any refreshments to help keep everyone comfortable.
The drivers had to speed leaving the home in Desoto to get to the church in Seagoville to make up for lost time. After a wonderful celebration of life service, the processional left for burial at Lincoln cemetery thinking it would be no more than a 5-10 minute drive. Well there was confusion involving other funeral services and limited space. As a result, we had to drive around and wait another 20 minutes with hearse before we could proceed to the burial site. This was very upsetting and disruptive during an already painful time.
I was also disappointed by the condition of the funeral home each time I went there. The torn pleather seating, worn carpet, dated furnishings, and overall cleanliness did not reflect the dignified and comforting environment grieving families deserve. The staff's presentation and organization could also have been more professional and coordinated.
Again, I sincerely appreciate the care given to my nephew's appearance and the beautiful obituary. However, the funeral home needs to improve its punctuality, communication, staffing, transportation, vehicle cleanliness, temperature control, and facility upkeep. The family supported my sister when she decided to make a full complaint. There was a particle reimbursement but was told she would need to file a complaint with the state to review for any additional reimbursement. Families are trusting them during one of the most difficult moments of their lives, and the entire experience should reflect care, dignity, organization, and respect.