After looking at the pictures DMN has listed in their gallery I was very excited to work with them…read morefor my wedding. However, I was sadly disappointed with the whole process. I scheduled my consultation with them in the summer of 2017 for a wedding that was not to occur until March 2019. I had the added stress of being an out of state bride so I wanted to book the vendors early on. I was informed they do the decorations for Cherry Creek during the holiday season and was shown their warehouse, which is extensive. This was a large part of why I booked with them. I was assigned to a decorator named Clara Dostal and was excited to share my ideas with her but was told to wait 6 months until my wedding in case my ideas changed. I have had a consistent idea in mind for my wedding décor for several years (long engagement) but I agreed to wait. In the mean time I got no communication from them what so ever. Finally, in September I reached out to schedule a walkthrough with DNM in my venue to discuss our plans, but my calls and emails went unanswered for 3 weeks. Apparently my decorator was too busy even to do a simple return email/phone call. Finally we heard back from the decorator and were able to schedule our walk through. During this I explained my general color scheme and overall vision. I specifically asked for a quote that would include a ceiling feature, a light wall in the reception space, and a specific head table backdrop. I was told that this quote would be ready within "the next couple days." We did not hear back from her for a week so politely sent a follow up email and was told they required 2 weeks for quote turnarounds. After another week and half we reached out again, but did not hear back from her for a week. We are understanding people and would have been fine with giving her more time had this need been communicated. However, this company prefers to ghost their customers rather than communicate appropriately. At this point we reached out to the owners of the company and relayed our concerns regarding communication. They ensured us that our email and concerns would be addressed soon. When we did get the reply from Clara it was mildly rude, and, essentially said this was their busy time of year and she would get back to us when she could. At this point I had become concerned regarding the dependability of DMN to provide a quality product to us at our wedding. I felt like I was being treated as if my wedding was a second thought, if not a down right hassle for this company. I was frustrated considering it was them who asked that I not reach out until 6 months prior to my wedding only to be told it was their busy time of year, and, they did not have time for us. My worries were confirmed when we finally got the quote which did not include the ceiling feature I asked for or the light wall. The back drop feature was not even remotely similar to what I requested and the picture provided was copied and pasted off of the internet. The quote was over $12,000, which included only 3 generic pictures. I personally wanted to feel like my big day mattered to DNM, especially considering the price they charge for their services. We stopped communicating with DNM at that point and began our search for a new decorator, which was not easy given the short amount of time to our wedding. About a month prior to our wedding our decorator finally reached out to us, at which time we informed her we had gone with a different vendor. Just to make this clear, it took her 4 months to write us an email. After this the owners reached out to us, said that they had fired this employee due to many other similar complaints, and promised us our $250 deposit back. It is now August, and we are still waiting for this refund. I highly recommend you go with a different decorator! DMN does have talent, and can make things look amazing. But getting them to care about a wedding is hard to do. Especially if your planning window in anyway overlaps with the holiday season. ***Update, DNM has reached out and refunded us our deposit.
