My fence was installed by All Type Fence Streator IL. in April of 2016 at a total cost of $4780.00. In June of 2017 this customer started to have trouble opening and closing the double gate in the back yard. The gate would not line up anymore causing the customer to have to lift the gate to get the latch to line up. In July of 2017 this customer contacted All Type Fence about the problem that was occurring. The Manager came out to the property to look at the gate. He stated he would have his crew come by and look at it the next time that they were in the area doing a job. This lead this customer to believe that his repair was not important to the business, and that it would simply be a warranty issue with workmanship that was done when the fence was installed. This customer was never given an estimate for repair on the gate. On Sept. 20th 2017 a work crew showed up without notice to look at the gate. The work crew advised this customer that the 4x6 post to the east side of the property was not plumb, and they would need to move it and add concrete. They never told this customer there would be any charge for the repair. The repair was done and the worker told this customer that the treated boards were also warping and they would need to be replaced soon. On Sept. 27 2017 this customer received a bill in the amount of $319.35 from All Type Fence for the repair. This customer called the company, and asked why there was a bill when this should have been coved under workmanship. The manager stated that this had to have been cause by a wind gust of someone hitting the fence. There has been no damage to any other part of the fence, nor has it been hit by anything. This customer believes this issue was due to poor workmanship by the businesses employees and not wind or damage or caused by abuse.
The company has refused to reply to a complaint sent by the Better Business Bureau. read more
