We had a blocked sink that we could not clear and had a great experience with Casper Plumbing. We…read morefound them on a facebook community board with multiple recommendations. I left a voice message and then received text communications coordinating a visit with a 3 hour window for the next day. Closer to the appointment, I was able to narrow down the timeline to know their eta. The young man who came out was polite and professional and efficient. He was able to clear the trap and vacuum out all of the hair/soap-scum/toothpaste that was causing the clog. They invoiced us through email, charge $250, which we were able to pay with a click. I would definitely use them again for responsiveness and ease of use.

I have a leaking pipe under my shower tub. So I called Casper Plumbing and Heating because they…read morehave a lot of good reviews. Their rate is $250/hour, with free estimates. The first plumber came to inspect it on Monday and politely told me he didn't want to do it as it would be too difficult. Then a second plumber came on Tuesday. He checked our pipes and said the same thing. Two days later, I received a bill from Casper Plumbing and Heating for $400! What the hell! This is ridiculous!  I would NEVER do business with this company again. If anyone is looking to have plumbing work done, I would suggest you hire someone else.

We recently had a great experience with Drain Flow. They cleared the clog in our bathroom sink pipe…read morequickly and at a good price.The two plumbers were friendly and professional and answered all of our plumbing questions. Would highly recommend Drain Flow to others-Thank you!

I don't normally leave reviews, but I had a great experience with Drain Flow. They responded…read morequickly to my call about a plumbing leak, thoroughly diagnosed the issue, and communicated clearly, which made everything easy. What I appreciated most was their integrity. They walked me through the options and gave clear recommendations about what was truly worth doing and what would give me the most value, without trying to upsell unnecessary work. They were professional, respectful, and even made a point to clean up the area before leaving. Easy to work with, and I'd definitely use them again.

When I put in a request on yelp for help with an issue with hot water in our shower, the fastest…read morenon robot response was from Greg. He was patient with me and my questions. He was also able to make sure that I not only got an estimate that sounded fair, but that I also got seen immediately by the other guy that works with him (James.) When you see someone on yelp with no reviews yet (at the time most of the reviews were filtered) you feel apprehensive but based on how communicative Greg was I went for it. James was very knowledgeable and even entertained a few questions I had about potential future jobs. He was expeditious and well prepared for the job (he knew what part I needed and already had it purchased before arriving.) I was very pleased overall and will definitely be hiring them again in the future.

Greg was very knowledgeable and helpful. he helped me purchase a new sink faucet and installed it…read morein no time. I highly recommend him if you have any plumbing needs

Extremely happy with the services provided by James. He installed a 6 unit/2 compressor heat pump…read moresystem in our 150+ year old house in about two days, demonstrating superior knowledge of the system and suggesting actually aesthetically pleasing choices for ducting etc. that many other contractors ignored. Price was reasonable for the scope and system specs, and James was extremely responsive and patient throughout the whole process. We also really appreciate James's help coordinating with MassSave (including some truly terrible inspections), ultimately enabling us to claim our full rebate. I'd highly recommend working with James, and we will continue to reach out to him for all our HVAC needs!

After a 3-yr search and MANY bids for a new HVAC, we settled on James Wu, who installed our system…read morelast month and proved the research paid off. Below are things I wanted to know before choosing a contractor; maybe it will be helpful for you. Our situation: 100+ yr old home with current boiler in basement. We recently insulated our walk-up attic - that would both freeze and melt items stored there - with closed-cell spray foam (more research there), added drywall and will use it for storage. This is where the air handler and ERV (for ventilation) went. Our upstairs is now ducted, with one vent running through a closet on the 2nd floor to 1st floor. We also added a Mitsibishi floor mount unit and a ceiling cassette on 1st floor. So, we had a VARIETY of equipment installed, requiring a contractor experienced in not only ducting, but mini-split installs with both a ceiling cassette and floor mount unit. We did not want the large wall mount mini split units. Our walls/ceilings are PLASTER, (metal wire mesh and cement-based): cutting them is a JOB. And, we wanted the floor mount unit RECESSED. COST - James was in-line with our other bids, which came in between 27k and 39k, largely depending on equipment recommended, with ceiling cassettes costing more. Many contractors simply would not install them, and wanted to run ducts in the corners of all upstairs rooms to first floor, which to us was a last resort. COMMUNICATION - James is very responsive to texts, emails, and even more importantly, he is a fantastic communicator. He is very calm, not pushy, explains things in an easy-to-understand way that clearly shows he knows his business. I actually told my husband after he left for the first time, "I think we may have found our guy" just based on his personality and knowledge. He's likeable, which isn't a requirement, but definitely helps. EXPERTISE - This is what truly sets James apart. Our needs were fairly complex, requiring interior ducting, 2 outside units with exterior line sets, and recessed ceiling units, but also RECESSING the inside floor unit into an interior wall. We've overseen several renovation projects recently and could tell these guys knew what they were doing. Also, they were perfectionists, and paid attention to details you don't often find with contractors. DEPENDABILITY - Not a single missed appt. Showed up on time with clear communication. The job took a week. He also helped with Masssave paperwork. They cleaned up after themselves each day, which we appreciated. KNOWLEDGE - Extremely versed in Mitsibishi equipment. He's a Diamond Contractor, which extends our warranty, but we'd have chosen him regardless. Every question I had about these units (cassette and floor unit operation, air handler, ERV, outdoor units, thermostats...) he knew the answer to. When I researched anything specific online, from multiple and trusted sources, I found the info he'd given me to be correct. I trust his knowledge and I don't automatically do that. One example: our ceiling cassette has an internal thermostat and it's off by several degrees regularly. I researched it and found we likely need an external thermostat separate from the unit to measure the room's temp. I texted James a photo showing the inaccurate reading and his immediate reply, "you need an external thermostat. I'll install one." That's what I'm talking about. INTEGRITY - Example: After the permit inspector left, James explained his philosophy on inspections. Each city apparently has different requirements. He learned several years ago how strict one particular city was, requiring a blower test to determine air tightness and the passing score was 4% or less. He got 4.1% and city wouldn't pass it. This required a lot more time/energy to go through everything and another test and more $$. So, now James says to his guys, "We install to the strictest inspection every time, regardless of the specific city's requirements, so we don't ever have to redo anything." In our case, the city didn't need a blower test but if they did, I feel confident we would have passed! I don't often take time to write reviews, esp this lengthly, but I felt it was warranted here. Finding an HVAC contractor is HARD; it's time-consuming and complicated. And a lot of money. Three years of research finally led us to James and now, looking back, it was worth the wait and headaches in research. I would highly recommend anyone in the market for a new HVAC, especially if it involves Mitsibishi and especially ESPECIALLY if it involves recessing any equipment like ceiling cassettes or wall units, to consider James Wu. He and his team are uniquely skilled in their work.

I don't want to write these guys a yelp review or page because I'm scared they will blow up and…read moreforget about the small guys they helped first, but that's the world of business unfortunately and I understand it. These guys are IT. Super personal and even more professional and on top of their shit. They are extremely reasonable form start to finish. They don't price gauge and they also do great work. They take care of you like family and make you feel like family. Danny and Dave are going to take over Boston. Two young guys with permits and licenses who just want to do great work, of course get paid, but not break anyones bank or make anyone unhappy. I've also never dealt with anyone in the trade world (or whatever this world is called) who are this responsive. Told them I needed some shower replacement stuff and usually someone would tell me to do research on my own. They spent their own personal time sending me links to a few different options and answering questions after question. I'm genuinely sad I didn't discover them before and I'm only writing this review because I realize I have to not be selfish and make sure others know just how great their work as plumbers are. These guys know their shit.

Called to request service call on residential water leak. They responded very quickly and came out…read moreto access problem. Diagnosed it very quickly after thorough examination. Repaired it right the first time. Fair price.

Very responsive, quick, reliable and reasonable pricing. I noticed bubbling in my sewer pipe and…read moremade a quick call and Danny came out immediately to inspect and give me a price quote. Matt did the job the very next day, squeezing me in to his busy schedule right before Thanksgiving. He did an excellent job, was very respectful of my home and even fixed a broken faucet on his own dime after finishing the job for my pipe. I would highly recommend these guys for any plumbing needs!

Graham Plumbing Service was excellent! He came out on a Saturday and quickly fixed the pump in my…read morebasement at a very fair price. He took the time to look over all my plumbing needs, was very communicative, and responded quickly. I'll definitely call him again for any future plumbing or heating issues.

Saved me on a Sunday! He came out immediately and got the job done without any problems. Graham…read moreplumbing will be my first call for any future plumbing problems.

This was an amazing experience! I had waited all day for another company to show up and eventually…read morehad to cancel because it was already 4pm and I still had no idea when they were coming. It was Friday night with a major snowstorm expected this weekend and I made a last-minute call to Mr. Drain to see if they could help unclog my drain. I called at 5:18pm, and Aaron had already come and gone by 6:30pm! My pipes are now draining perfectly. Aaron was wonderful, and Christine, the owner, was equally incredible. I can't recommend them highly enough!

Needed a last minute inspection of drain line for P&S. Mr. Drain came through. The Christine was…read moreable to re-arrange scheduling to fit us in. Ryan the technician was very professional. Highly recommend MR. Drain and Ryan. Thank you so much!!

Dishonest and high pressure sales tactics. I have a 3 fam that I rent out. One of my tenants…read morecomplained about not having heat. I made an appointment with Zoella for the next day. Upon arrival the tech called me and said my systems were so old they would not touch them. They said two were not working (which was a lie) and that I should replace all 3. They made a point to stress safety as their top concern and also said I would never be able to find parts. They quickly gave me a proposal and stressed that they needed to know right away to make it happen for the following week. All this despite having never even looked at my systems to see if they could figure out what was wrong. I was able to get another licensed heating company out the same day. The other company's tech confirmed that two of my systems were operating exactly as they should which was confirmed by my tenants. The unit that I called about needed a new transformer and it fired right up without issue and the tech confirmed all 3 units were operating safely. Zeolla operates akin to a dishonest mechanic or a surgeon doing unnecessary surgery, and these guys should be investigated. The worst part is that they were willing to let my tenant go without heat for an extended period of time in order to con me.

This plumbing company is outstanding. We had them fix the toilet in our half-bath, and Mark was…read morevery knowledgeable and friendly. He kept us apprised of ho the work was coming, and he provided quality service to us. They are my go-to plumber from now on! They do it right, and Mark is an asset to the company!