If I could give a lower score I would. If you are thinking about hiring this vendor for your wedding, PLEASE AVOID. My biggest gripe is against Judee, the manager. However, after just speaking with the manager Art, I have no hope for their business. I will write a specific list of things that happened:
- Judee tried to cancel or reschedule 2/3 meetings less than an hour beforehand because she "double booked". We had rearranged our schedules to be there.
- The manager didn't remember to have us sign a contract. -Judee never asked us about our seating chart. I did this myself. She never asked where the veg/gluten free people were, so I was interrupted during my wedding dinner to find them.
-They never announced cake was in the back. We ended up going home with almost a full wedding cake and almost none of the guests got cake.
-I had spent 4 months on a card box in my woodworking class. I had sent pictures and detailed instructions on set up. Per pictures, they were not followed.
-They were supposed to box up any leftover food. I was told there was none left. I was later told by guests that they didn't even get pierogies because the caterer took them away early with food still in the serving trays. No explanation could be given as to where the food went. Which would leave me to believe the workers took it, or they didn't bring enough food to the event.
-During a tasting, there was hair in my food. I later got ill, although I can't prove is from their food. All of these things I could forgiven with a simple "I'm sorry". I was debating calling Judee last week to let her know my disappointment on the cake and just for general feedback. However, I was met with anger and accusations. I was told it was my bridesmaid's fault that they didn't announce it (because somehow it is my guest's duty to do their jobs?). How unprofessional. I then asked to speak with Art, the owner. I was told he would call the next day. After not getting a call, Judee emailed me telling me his number and that "he would take" my call. You would think an owner would make a customer priority, but I wasn't really surprised. From what I've heard, he lets his employees steal from him anyway.
My husband and I talked to Art today. After I gave him our list of specific examples of things that went wrong, he told us he never wanted to do our wedding anyway. He said he knew we would just want money back for problems that occurred. I was blown away by this response. I brought up the fact that I have not once asked for money back - all I wanted was an apology. He then blamed my bridesmaid (who used to work for them) for everything that happened because she had "insider knowledge". FYI this insider knowledge is that they let you pay cash for servers, which Judee told me in our first meeting. Also, "linens" apparently. No clue what he was talking about as my package included linens (at one point I had asked Judee to send me info on upgrading linens, which was never done). Note: we got no discount either, so still wondering what this insider knowledge is. We went through my list again and I asked him to give me specific responses to those situations. He said he couldn't offer any explanations. He also said he did not feel like he had to apologize. My husband would be fired from his job if he did this. Clearly this business does not care about its customers. It won't give even an apology when one is due, or even a thank you for reaching out and giving feedback. Please beware. Or if you do go with them, feel free to contact me so I can give you all this alleged "insider knowledge." read more