I had a scheduled maintenance for Monday morning. I was contacted 30 minutes prior to the…read moreappointment to be informed the apt would be canceled due to other individuals needing repairs. The woman at the front desk did offer to reschedule for Thursday, but indicated that apt could also be canceled if they had additional a/c repair requests. I communicated the sale of my house was pending this maintenance, but it didn't matter. The woman in the office was extremely difficult to communicate with. I agree that individuals that have broken units need to be serviced, however I've learned that other companies are able to accomidate this demand without disrupting previously scheduled appointments. This company gave me the impression that they are not organized and do not plan as well as their competitors.

Even though they were pretty slammed on the schedule with residential work, the Service Manager…read moreagreed to have a tech come out and look at the units for our Pastor's office suite and the Chapel area. The dispatcher called to let me know they would be after lunch and the tech (Sammy) came shortly after 1p. He was very professional and knowledgeable and a pleasure to work with. He had tools and supplies on hand and quickly & methodically diagnosed and addressed our issues. He was also good at explaining what was going on as he went. At the end he created the invoice on a tablet system, took payment by credit card, emailed it right away. Our regular guy had not been able to work us in for several days so it was welcome relief to have them come out quickly and get us going. I can't say enough about them!

THE BEST! Always quick to respond, address and explain the issue, and provide the best path for…read morecustom repair.

From the owner: We are your Pee Dee region's heating and air conditioning repair, service and installation experts…read more One Company, One Vision, Your Comfort. We offer a full range of HVAC systems and services in both residential and commercial spaces.

Salesman was a nice guy, but I believe he wasn't trained properly. It appears that 1st Choice…read moreQuality Heating and Air uses inaccurate information to create more expense for homeowners. Their estimates are loaded with equipment not needed or removal of no existant systems. Lastly, the hvac estimate included equipment used for ductless systems, which should have been provided separately with a ductless installation estimate. This appears to be poorly assembled items and expenses meant for customers who lack understanding and knowledge of what constitutes a. HVAC while showing the contractor's lacking knowledge of ductless systems. Lastly, moments after the gentleman left, I got a call from a scheduler asking if I wanted to schedule a visit for 1st quality choice HVAC. Something's amiss.

Incompetent employees, terrible customer service, ridiculous pricing! They actually broke our HVAC…read moremotor then blamed us! Had to call another company to fix their mistake. Would never recommend them!

One Carrier A/C unit was not cooling. We called and James sent his son Justin out right away…read more Justin checked the units and got the non-working unit to work and also checked the heating and thermostat. Fair price for knowledgeable and prompt service.

I need AC repair on a Sunday. They arrived in little over and hour! I couldn't believe it…read more They diagnosed the problem quickly and fixed it. They were courteous and reasonably priced. I would recommend them to you.

From the owner: Cody with Payne & Sons Heating and Air LLC is your trusted, locally owned partner for all your…read moreheating and cooling needs. Licensed, Bonded, and Insured. We pride ourselves on delivering quality service, expert repairs, and energy-efficient solutions to keep your home comfortable year-round. Whether it’s routine maintenance, system installation, or emergency repairs, our family is here to serve yours with reliability and care. Trust Payne & Sons for honest pricing, skilled craftsmanship, and the personal touch that only a local business can provide. Let us help you create the perfect indoor climate—because your comfort is our priority.

Just don't use this company, they do not value you or your time. There is only one technician, so…read moreif he's out then you will have to wait till he gets back.

My daughter who lives in Mt Pleasant bought a townhouse and I was visiting helping to get a few…read morethings worked on. I knew I needed an HVAC company but had zero experience w/ any in the area. I submitted a Yelp query and quickly heard back from Lisa. I explained what I needed and she scheduled an appt to assess and talk estimates. Corey arrived on time and was extremely knowledgeable and helpful. I needed two intake vents replaced, one was a custom size. And I needed 12 "boots" and grates replaced on the vents. I had tried to do this myself and it was just impossible. Corey explained what was needed and we discussed the price. Jump ahead to the work day. I needed to run some errands so I phoned the office to confirm arrival time. Lisa was quick to find out the answer and let me know. Around 10AM, per plan, Maurice and Marquis arrived. The work required hours of being on site and they were quick to get started. To say replacing the vents was difficult would be an understatement but they got it all done. Their work also involved doing a cleaning on the system. I would highly recommend these guys. From Lisa in the office, to Corey who did the estimate, to the Maurice / Marquis the install team. Just a great job ... all attentive, knowledgeable, and professional.