This review is overdue... Luke has been repairing our appliances for us for several years now. We…read morehave a rental home in FL but live in CA. We used to get our appliances repaired through GE because all of our kitchen appliances are GE and at first, they were all under warranty but as the warranty ran out, being long distance and all, we just kept using GE. First of all, why our GE Monogram appliances that we spent a lot of money on kept needing repairs was the first issue, but the next issue was that sometimes, they sent technicians that were completely incompetent. After dealing with one technician that kept calling someone to give him help over the phone, trying to work on the oven while it was still connected to power (and actually electrocuted himself), ordering wrong parts and having to come back to our house numerous times, we finally decided to look for someone else and my husband found Smart Choice Appliance. From the first visit, Luke was very professional, knowledgeable and fixed the mess the GE technician left behind. Since then, Luke has been our go-to guy. Him and his staff are easy to deal with remotely, their fees are very fair and Luke is very honest. When you first call them, they will ask you questions to see if maybe it's not even a repair issue - something that can easily be resolved. And once Luke comes out and diagnoses the issue, he will honestly tell you your options. Sometimes those options will mean that he doesn't make any money, but he believes may be the best solution for you. As long distance landlords, we are so thankful that we have Luke to call when we have issues.

Excellent response & service! Very reliable & I have used…read morethis company many times. Prices are very fair.

Top notch start to finish. Sasha was professional in his knowledge and dress. Quickly diagnosed and…read morerepaired my washer at a very reasonable price. Nice that he also cleaned the area too. Would definitely recommend JSB to friends and family

My refrigerator stopped cooling. He came same day, was able to fix a component and said if it…read moredidn't work he'd remove it and not charge me. It worked and his bill was so fair. Definitely my go to for any frig or washer dryer problems ... he said are his specialties!

Jordan has installed and repaired appliances for me for years. He is extremely knowledgeable and…read moreefficient

I ordered a washing machine 4 months ago. Still haven't received it. Finally called and they said…read morestill 3 to 6 weeks out. On what planet does it take half a year to get a washing machine? Very poor communication from this company. I personally feel like they were trying to scam me.

Service: Repair a failing KitchenAid refrigerator that was struggling to maintain temperature…read more Quality: Excellent! Left a vm and a couple hours later a received a call back and was able to schedule an appointment for my requested day. Tech arrived exactly on time and went right o work diagnosing the problem. The result was a new control board was required and had to be ordered. Received a call next day to schedule the board replacement and now it runs better than ever. Value: Not inexpensive but efficient, professional and onetime! They are now our go to for appliance repair!! .

Leo Sobolev was awesome especially after the horrible service I got from Berne Repair. He was a…read moregreat technician who took his time to look into everything and discussed all of his findings. He was there for quite awhile. He ordered the needed part after existing all other avenues and was back in like 2 days. Very happy with this service and will use them in the future.

I had a problem with my Maytag Refrigerator Ice Maker. I called Select Home Warranty (SHW) to get…read moreit repaired. They assigned my claim to Coldzone Repair. Coldzone came out & spent less than 20-minutes 'fixing it'! The repairperson told me it would take 24-hours for ice to be made. After 24-hours... nothing! After 48-hours... nothing! For the next two weeks, SHW gave me the runaround. They initially gave Coldzone the go-ahead to order & install a new ice maker. When Coldzone got the new ice maker SHW then denied the ice maker was covered by my top-of-the-line coverage claiming my ice maker was an after-market addition. Even after I sent them the section in my policy that expressly says they cover ice makers and pictures of the ice maker & and door dispenser for ice & ice water they denied it's! That's when I sent complaints against SHW to the State & Federal Consumer Affairs Departments & the Better Business Bureau! ENTER BIG AL'S APPLIANCE REPAIR. On December 30th I went to 'Angi's' App. looking for a local company to fix my ice maker. Immediately I was given the name of 4 local companies that repaired ice makers. Big Al's Appliance Repair had the greatest number of 5-star ratings so I called them. I was expecting them to tell me someone would be out sometime after New Years. Instead, I was told Al would stop by between 4 & 6 pm that afternoon... and he did. Al was at my front door at 5:35 pm on the 30th with his tool cart. He came in, checked out my ice maker and showed me the problem... I needed a new unit. The diagnostic fee he charged was waived because I told him to go ahead & order a new one. I expected him to tell me he would return sometime after the 1st of the year and again I was wrong. He told me he would be able to install a new ice maker the very next day. At approximately 12:15 pm he was at my front door with his tool cart and my new ice maker. By 12:50 he had replaced my ice maker & it was making ice. Once again he again explained & showed me what he had to do to install the new ice maker and get it working! The total cost was very reasonable and Al, unlike the Coldzone Repairman, left the work area spotless. I already told Big Al he was now my go-to appliance repairman and will refer any & all friends & relatives who need appliances repaired to Big Al's Appliance Repair.

First off... Al called a few minutes before he arrived...to…read morelet me know he was on his way. (Very impressive.) Then when he arrived, he was pleasant....AND KNOWLEDGEABLE... AND his pricing is VERY FAIR. On top of all this, he is HONEST. I highly recommend him. Ruby Boico...Lake Worth, FL

Called for a broken dishwasher. Their tech came in on time and gave me an upfront quote before…read morestarting any work. I felt they were honest and fair with their diagnosis and their pricing. Courteous technicians. Would use them again! Thank you.

Very disappointed in the service from this business. The "repair "man was prompt, but he was on the…read morephone taking calls most of the time! I have a non functioning ice maker and he didn't know where it was located!!! So he never checked the ice maker itself. On the phone he told me that the call would be $55.00 because of Covid but charged me the original price of $89.00! For all I know, someone is impersonating a repairman. His name is Tony. Take my advice, don't call

Responsive and diagnosed our issue very quickly. We had a thermador gas oven nearing the end of its…read morelife. Happy to use again.

1 star only because there's nothing lower. I DO NOT recommend this company AT ALL. The tech, Asher,…read morewas horrible!!! From the time he arrived, I knew he was going to be bad. He didn't introduce himself, didn't look me in the eye, was arrogant and super rude. I tried explaining the issues I've had with the washer and he didn't want to hear it. Actually told me, "dont tell me about the other repair guy." i was in total shock. Twice he said this. From there, it was downhill. Seemed like he didn't want to work. Didn't believe anything I said. Yet I was supposed to believe him when he said there is no washer in this world that senses to determine load. (The machine has a button that reads auto sense). When I was fed up with him, I asked how much and he charged me $80. Mind you, he just put a tiny tie wrap inside where the hose was. It was supposed to be a flat rate of $65. So he charged $15 for a tiny tie wrap. I just wanted this guy out of my house so I made the check and he's depositing it right in front of me. I asked him did he think it was a bad check and he said yeah you never know. What a total jerk!! He lost 2 customers bc my neighbor wanted his number and I said heck no. HORRIBLE EXPERIENCE!!!

Showed up on time and tried multiple things to resolve the issue with my refrigerator.read more

I scheduled an appointment with them for today and as my phone is not working properly I didn't…read morehear the voicemail or the text...so, they canceled my appointment...really??? What crap. If I committed to their fees and the appointment, why in the heck would they need verbal confirmation of the??? Stay away from these people b