We asked All Septic to come and give us an estimate on a new septic system. When Chip arrived we had a lot of questions. He basically told us to shut up and let him talk, and explain what the process was. We got a bad feeling at that point. Anytime a person is going to pay several thousand dollars for a service they should be allowed to ask as many questions as they want to. When we decided to let him do the job we asked for a written contract. This is only good business practice, and assures that both parties understand what is expected. After 3 requests we still did not get everything we asked for in the written contract. Tara told us one thing, and Chip said another.
Therefore, on the day that All Septic came out to start the job my husband wanted to make sure we all were on the same page. When the subcontractor's truck entered our property it was too large to fit through the gate. The driver went at an angle breaking the driveway in several pieces. He also ran over the gate crushing one corner splitting the post, and breaking a large limb off of an oak tree. No apology was mentioned.
Before the job was started he asked Chip to review where the new tank was going to go. Chip gave my husband a dirty look and was rudely abrupt stating "where do you think it is going to go. I told you already." Hubby said that his wife had said something different, and we needed to make sure the tank was going exactly where we wanted it.
Their contract stated that they get the final payment at the time of the final inspection which is actually prior to the final grading and finishing of the job. That also made us uneasy to pay a contractor prior to completely finishing a job. We were in business for many years and we never received any money until the j ob was completely finished, and the customer was happy. Finally, Tara said several times that we would have a beautiful lawn after the seed came up. When the job was finished Chip left. His employee was left to seed the area and to put straw on it. The employee used very little seed stating that he would get into trouble if he used too much. The area was never strawed, and the bail of hay still sits in our yard. We watered twice a day as instructed. The seed started to grow in the shade, but quickly burned up because the seed was mostly rye grass.
We called to talk with Chip about the problem that the grass was not growing. Tara answered the phone and put Chip on the line. Chip kept asking what All Septic could do for us. My husband stated that they could pay the $57.00 that it took to buy more seed that would grow in Florida's weather. Chip stated "I'm not going to pay you any money!"
So, we are out $150 for a new gate not counting the broken post, $57 for more seed, and a feeling that nothing will be guaranteed. Their contracts indeed state that they are not responsible for damages done to landscaping or property. However, he tore up the lawn in areas that he wasn't working. An apology would have been nice. Guaranteeing that the lawn would come up is what both Tara and Chip said but that didn't happen.
We can not recommend this company because when issues arise it seems to be only the customer's fault. They never seem to directly answer questions the customer has. Do your homework and read the reviews, then hire another company from somewhere else.
Mr. & Mrs. Ken Pearson read more
