I had a very disappointing and upsetting experience with the owner, Garrett Howel. I initially…read morecalled the facility simply to ask if they or anyone they knew could help me dispose of some items from my storage unit. A staff member offered to help for a $100 clean-out fee, and also mentioned a $25 fee to cut the lock. She was kind, professional, and I appreciated the assistance -- so I paid both fees. About a week later, I received a call from a man who began yelling and cursing at me, saying I was treating their business like a trash service. It turned out he was the owner, Garrett. I explained that his employee had offered the service and I had paid for it in good faith. Despite that, he continued being rude and argumentative, and ultimately refused to refund the $100 clean-out fee. Ironically, the contract itself states that if items are left behind, there is a $100 clean-out fee -- so I'm unsure why this situation was treated differently. It seems I could've just left the items and been charged the same amount, without the stress and mistreatment. Garrett repeatedly emphasized that he's the owner and questioned why he'd spend his time cleaning units -- yet again, his employee offered the service, not me. At one point, he even made a comment about how much money he has, which felt completely unprofessional and irrelevant. I will never rent from this facility again. This was not only poor customer service, but also deeply unprofessional behavior from someone representing a business. I would not recommend doing business with them.

ZERO STARS!! If We…read morecould rate zero stars for this so called business We would! We rented a storage unit for just over a year, and each and every single time we needed correspondence from Garrett he was either rude and short with us, condescending and insulting or just completely ignored us. It didn't seem to matter in what way we tried to contact him. We tried calling, texting and emails. We only received information FROM him when he felt the need or was legally required to inform. If you do agree to pay and sign the paperwork for a storage then he's finished as far as he is concerned. Only Two times in over a year did he make contact. First time we had the wrong lock. Ok, no problem, but to ask what specific one we needed we had no idea where to purchase and he didn't feel the need to say. So we bought a different lock, but it is now unfortunately for us that last month he contacted us for the 2nd time to say our storage had no lock on it. Turns out it was broken into and we decided enough was enough and removed all of our personal items and made sure it was clean. We sent him texts with pictures to prove we had vacated and kindly asked since we were on auto pay if we would be receiving a partial refund and the cancellation paperwork to indeed verify our agreement had officially been terminated. We waited weeks for a response and then I get my next invoice for December and tried to ask him again. NOTHING! To this day still nothing! We even contacted the police and filed a report and then police officer informed us that this was such an often enough occurrence and he has been asked/told to get cameras for security purposes. So it seems he doesn't care about his customers at all. We've also contacted the better business bureau (BBB) for Indiana and filed an official complaint about his business and his business tactics. ZERO STARS! Do not go to Garrett at Affordable Storage. The rates are decent but what you pay for in the end isn't worth it. As a ex-Army brat and wife who had to move all around the United States and use other storage facilities before this was the worst service ever!

This place is disgusting!! I regretfully rented there for a couple years. The office manager Ashley…read moreis definitely not pleasant at all she gives no F**cks about your belongings or doing her job at managing the units and keep them up to par! The "climate control " units are not climate control whatsoever False Advertising at it's best, everything in our unit had mold and mildew, there where dead rats, food and cigarettes on the floor throughout as if people are living in them at night, water leaking into units when it rained and so on. I took pictures and videos of it ALL, time stamped every week for over 3 months to prove she doesn't check or clean the units like she claims she does 2 times a week. Had she actually done her job, those rats wouldn't be decaying on the ground, the food, garbage and cigarettes wouldnt have remained in the same spot for months! Right before we left this dump, Our unit lock was cut off and things were taken. The "climate control " units have a security feature where you need a personal pin # to unlock the doors to gain access to the inside units but it NEVER works so you can just open the doors. Therefore, anyone can get in so what is the point of having the added security when it doesn't work. This was brought to Ashley's attention MANY times, I have a each time recorded! She claims there's nothing she could do, it's an electrical issue lol anyone with common sense would just call an electrician and have that fixed. She also said "you don't pay extra for the door security feature so that it doesn't matter if it's broken or not".. that makes absolutely no sense Not only was the faulty pin pad and door brought to her attention, so was the mildew issue. Her response to the mildew was "do you have our insurance?" (her literal answer to EVERYTHING ) I pay for climate controlled so there shouldn't have been any mold or mildew in the first place and their insurance doesn't cover mildew so why have it ? She trys to claim it does but I called and they confirmed it DOES NOT!! She brushes everything off, it's easier to sit around throwing attitude and arguing with PAYING tenants than actually doing her JOB and fixing the problems! even after my robbery the door never got fixed. They were robbed again 2 weeks after mine inside the same building because THE DOORS ARE STILL BROKEN!!! and she literally just had the officer tie a rope around one of the door to keep it shut and to this day it's still not fixed anyone can enter them unnoticed. The officer assigned to my case said Ashley was very uncooperative and rude, no surprise there and she lies, for example, when I asked her the next day if she spoke to the police officer and she told me "nope, no officer ever came in" even though he called me to let me know they spoke and I watched him walk into the office as I was sitting at the storage unit lol Apparently, he told me they have had MANY burglaries at this storage facility so this has been an on-going issue and still nothing was fixed to prevent it from happening again.They don't care! Must Just sees $$. When I questioned her about the robbery and brought up facts like the doors being broken and that's the main reason these units are getting burglarized , she got very defensive and told me to get out and gave me 10-day eviction just for asking questions lol I recorded every word! Even the laundromat is gross there is mold in the washers , the ceilings are leaking & failing. The Owner and manager are careless. She didn't care about the mildew, the robbery, the broken doors, decaying rodents or trash. We have since found an excellent indoor climate controlled storage and I have also reached out to 3 different attorneys that all say I have a great case. I have many recordings, videos and pics. My advice to anyone currently there get out while you can before your things are destroyed or stolen! U-store it is a joke, Very Ghetto, 0 stars wouldn't recommend!

The staff at this place were super fun and went out of their way to make sure we got the storage…read morespace we needed. I would recommend to anyone! They have an amazing new climate section.