I had a very disappointing and upsetting experience with the owner, Garrett Howel. I initially called the facility simply to ask if they or anyone they knew could help me dispose of some items from my storage unit. A staff member offered to help for a $100 clean-out fee, and also mentioned a $25 fee to cut the lock. She was kind, professional, and I appreciated the assistance -- so I paid both fees.
About a week later, I received a call from a man who began yelling and cursing at me, saying I was treating their business like a trash service. It turned out he was the owner, Garrett. I explained that his employee had offered the service and I had paid for it in good faith. Despite that, he continued being rude and argumentative, and ultimately refused to refund the $100 clean-out fee.
Ironically, the contract itself states that if items are left behind, there is a $100 clean-out fee -- so I'm unsure why this situation was treated differently. It seems I could've just left the items and been charged the same amount, without the stress and mistreatment.
Garrett repeatedly emphasized that he's the owner and questioned why he'd spend his time cleaning units -- yet again, his employee offered the service, not me. At one point, he even made a comment about how much money he has, which felt completely unprofessional and irrelevant.
I will never rent from this facility again. This was not only poor customer service, but also deeply unprofessional behavior from someone representing a business. I would not recommend doing business with them. read more
