Have been clients of Robert Anderson for years now. All is good when you don't need anything. He…read moreinstructed us not to file a claim and has caused a lot of headache. Cannot get a return phone call or email from him, super disappointed in our interactions. Decided to do business elsewhere.

I cancelled policies both verbally and in writing. Robert confirmed the cancellation of policies in…read morewriting. Two months later, monthly payments are still being removed electronically from my banking account. I have notifies Robert, he said he will take care of it and refund the money , yet he has not. I would not recommend this insurance agent by any means... beware

I satisfy all of my insurance requirements with Timberwolf. While other brokers tried desperately…read moreto rake me over the coals, here I get exactly what I need and nothing more or less. Haven't had to file a claim yet, so I'm reserving that fifth star. But for now (and all the years I've been working with them) I am satisfied. They're pleasant, they're trustworthy, and I'm covered.

I had both my home and auto with Timberwolf for 17 years…read more My issue with them is their extreme lack of customer service. I had a small backing accident that would have been 5 years old in June, 2015. My auto policy was set to renew in March, 2015. I had a second very minor accident in December, 2014. there was no visible damage to either vehicle but the other party insisted on having their vehicle checked out. Needless to say, the body shop 'found' $1,000 in damage. what body shop is going to turn away business? the claims adjuster never inspected the vehicle (too much bother) so they paid the claim. I am then non renewed. My complaint with Timberwolf is they did NOTHING to fight to get the underwriter to change their mind. I had worked in insurance for 30 years that is what I did. I fought for my client. Not Timberwolf. I would not recommend them.

We've had multiple policies with Kimberly for years…read more Both her and her staff have always been friendly, prompt and quick to respond to any question or need we might have. Two years ago a drunk driver totaled out car on the drive home from work. We have full coverage and car rental coverage so we knew we'd be fine. The other driver didn't have insurance so we had to pay a $100 deductible for that. A quick call to their 24/7 customer service that night made the process relatively easy. We got a rental and got checked out at a walk in the following morning, all covered by our insurance of course. A week later we were in a new car and just a few weeks after that, we got a check for our car totaled car. Because it was paid off, I was told the process went a lot quicker that it could have. For months, AmFam (corporate) followed up with us which I thought was nice. Do remember that in the state of WA, you don't have to close your claim until THREE years after. Just in case something comes up.

Friendly, honest, and professional. Im a local snohomish…read moreresident, and it is nice to have a local insurance agent that is knowledgeable and professional!!

Lori Feagles was super helpful, responsive, and got me new homeowners and auto quotes within 1 day…read more Great experience!

Jerilyn Lankhaar of Top Insurance is a Top-Notch agent.  I think the company was named after her!…read moreJerilyn was dealing with my lender for homeowners' insurance. The lender was extremely challenging, and Jerilyn met each challenge in a timely, accurate and professional manner. I am an anxious person and Jerilyn talked me down and reassured me each step of her negotiations with the very difficult lender. When I finally got her email telling me everything was completed, I totally relaxed, and I am most appreciative of all of her work and her patience putting up with me. I highly recommend Jerilyn.

I've recently received the following phone message from my State Farm Insurance carrier, telling me…read moreState Farm was not going to renew my homeowners' policy. (Not my agent, his assistant.) "The reason for the non-renewal is just basic claim activity. I know there's two claims in 2022 neither of them out any amount, but we're looking at frequency here, so they still count as two homeowners' claims, you know within the past year or so. So, the underwriting team has decided to non-renew the homeowner's policy, you have until June 29th." I was a bit confused because this was the only two inquiries since 2017 when we started our policy coverage. I called the Washington Insurance Commission to help me understand what just happened. The representative was very helpful. She explained that when you have a question to see if something is covered, do not go to your Home Insurance first, ask the Insurance commission. Some insurance companies base renewability on activity not just claims and State Farm is one of them. The representative advised I might consider a brokerage to solve the issue I'm in right now. I went to Yelp, read the reviews and I called Westphal Insurance and I was not disappointed. Julie is great. I was so worried about not having coverage and she just started working on it immediately and I am so grateful to have found them. Julie gave me comprehensive solutions and educated us on the coverage options we do have. As scary as it got, we are all so grateful and relieved.

Jeff and Trish have taken great care of my family's insurance needs, and are always responsive and…read moregoing above and beyond. Highly recommend giving them a call!

Switching my auto and homeowner's policy from Progressive to Travelers was an easy "please-me,"…read morethanks to Sarah Baker. During our initial conversation, I immediately had a good vibe. She was friendly, funny, knowledgeable, open, honest, and supportive of my financial considerations. Sarah also asked me questions about my criteria for selection for another carrier and advised me accordingly. Most importantly, her response times via the phone and on email were right on, which created a high level of trust and reinforced my decision to go with Travelers. Sarah not only increased coverage with my homeowner's policy, but also saved me almost $500 a year on my auto policy. She's phenomenal!

Sarah Baker is an absolute pleasure to work with. She takes care of my insurance needs every year…read morewithout me having to call in and renew policies on my own. It takes so much work off my shoulders as I'm a busy working mom with 2 kids. I always appreciate blue lion for their competitive insurance rates but I especially appreciate the service I receive from Sarah. No other insurance agency has this kind of service. I sincerely appreciate it. Thank you!