Bruce is the best vet there is. Our 17 year old Cairn Terrier has been to many different vets, in…read moremany different areas of the country. Recently, her health has been declining and we were having trouble getting answers from vets in our area. So, we made the drive to see Bruce and (as always) he had the answers and our pup is already doing better. We've never met a more intelligent, kind, thorough, confident vet. Yes, your appointment may get delayed and you may have to wait. I'd say, just be happy that you're waiting verses being the pet owner who's rushing their dog in for an emergency surgery. Thanks Eastwood Animal Clinic!

Receptionist and manager were extremely rude. After spending 15 min on the phone registering…read morereceptionist excused herself saying she was ill, next a manager came on and for no apparent reasons said: "We do not want people like you and hung-up".

Charged for lab work that I never received results from. Asked for a refund and refused.read more

I would NEVER bring an animal to this place again. Very poor follow-ups by the vets…read morethemselves--they're great on the first visit, love to take your money for high priced tests, but after that, they communicate through the tech, so good luck in getting answers to questions. They boast about a triage system so that there would be always be a vet available if your particular vet was busy or away from the office, but that triage system was non-existent (unless there was a high-priced test, of course.) Their medications are ALWAYS higher-priced than any other vet, Their medications, tests, visits, x-rays, ultrasound (LOW quality), etc. are higher priced than other vets and their medications are most double what you pay online. When I said this to them, they glomped on to online vs. local, and how much more they have to pay for medication than online services. Okay, but double the price? And why are other vets' prices yes, higher than online, but so much lower than RVC&SC's? This was undoubtedly the most expensive vet we've ever been to and the absolutely worst service we've ever had. We were new to to this area, and we chose this vet based on a phone call and a visit. They talk a good talk, but that's as far as it goes. The worst thing of all: our dog suffered through a sickness while they played around with this test and that test, this med and that med. Although they were nice enough, but It was all about the money, how much could they get from us. "It could be this, so let's do this test. And let's rule out this, so let's do this test." They say they offer urgent care, but that just means they'll take you in right away so they can bilk you out of $$ for tests, then they leave you hanging. Are we bitter? Yes. Our dog deserved better. We were new to to this area, and we chose this vet based on a phone call and a visit. We waited too long to make the move because our dog was sick and we had invested too much faith as well as $$ in this place, and our dog suffered for it. Finally, we called it a loss and found another vet and got the immediate care our dog deserved. This was our experience, but since then, when we've mentioned our experience to others, we've heard all kinds of other stories that included surgery. I won't go in to them here because they weren't our experiences and we can't validate them. I would recommend due diligence and awareness if you choose this vet.

Dr. Ma is extremely helpful and ensures you understand exactly what is happening and brings you…read morealong every step of the way. She is extremely caring, and our animals have loved her.

So super happy to have found this clinic! Dr. Ma is a consummate professional who knows her stuff…read moreand readily shares. She is approachable, and effortlessly assuaged concerns regarding, our giant pup. A more fortuitous find cannot be had.

Our cat required special surgery that Dr. Knutsen was able to perform. I read the reviews here and…read morewas concerned. Plus we had a 1-1/2 drive each way. However, our local veterinarian had a client who recommended Center Rutland Veterinary Hospital highly so ... From the minute I called, everyone was very friendly, nice and helpful. From appointment to post-surgery, Marilyn, Tamara and Jackie were a pleasure to meet on the phone and work with. Their office is clean and bright with lots of orchids and a palm tree in the reception area. Very pleasant. What they charge for their services are quite reasonable. My father was a veterinarian and my mother still owns the animal hospital in the area where I grew up. I worked there when I was in high school. Center Rutland is well run and spotless (even considering the daily four-legged traffic ). I highly recommend them.

Remove and Replace Marylin, the Secretary/Receptionist. She is Arrogant, Rude, Uncooperative, and…read moreBelligerent. In my situation, she endangered the well being of my dog by refusing to issue hprescriptions in a timely manner if at all. Dr. Ray is a PRINCE! You'd be hard pressed to find a better doctor. However, confronting the wrath of his receptionist ruins what would otherwise be a pleasant experience for you and your pet. There are 3 veterinarians within a couple of miles of my residence, but because of Dr. Ray's reputation, I choose to use his services, even though it's nearly an hour drive for me. Unfortunately, I'm now faced with abandoning him due to Marilyn's customer abuse. I echo the words of another reviewer: RUDE RUDE RUDE!!

I would give zero stars if I could. "Dr. Mike" in addition to being condescending and patronizing,…read moreis downright dangerous for pets to be around. He told me during a consult he had to hold my very small dogs mouth closed and she turned blue and couldn't breathe...when I simply and respectfully asked for more details about this, he cancelled her procedure and told me we weren't welcome. He would rather my dog suffer or even die than provide more info. He clearly has a big ego problem and is too rough with animals...my dog was clearly scared. I can't believe I let him take her for a consult in the first place. Additionally, he rushed the conversation, made me feel like an idiot, and rudely told me nowhere else would be able to fit me in before September (4 months from now.) He also gave incorrect info about another diagnosis he clearly knew nothing about. Marie in the office was fantastic, I wish I could work solely with her. But if you want to keep your pet safe, healthy, and unharmed, stay far away from "Mike". I wish someone had warned me, I feel so bad for not trusting my gut and feel like I let my sweet girl down for even letting him take her for a consult in the first place!

I applied to this place for a veterinary assistant position last week I was called in for an…read moreinterview on Friday. I was early to the interview and dr Mike and his wife dr.sandy showed up late for the intervie. By the time I made it back home they called me back in cuz I left. so because I wanted the job I went back for an hour and a half interview of dr sandy showing me pictures of the X-rays of the dentistry I explained that I was highly interested in the position and it looked like fun and looked very informative and wanted to learn as much as I could. dr.sandy said ok and had me come in yesterday 5/17/2022. I was there for six hours shadowing everyone. Well after I left I was confident I had the job just a little while ago I got a call from dr. Mike after I wrote a thank you letter to him and his staff saying that he hired someone else. needless to say that broke my heart for I have dedicated the past six years devoted to helping animals in need. all I can say is best of luck to whoever they hired but it still hurts that they couldn't just let me know ahead of time they were going to hire someone else and get my hopes up.

I recently had to unexpectedly make the decision no one wants to make when I was at Upstate…read moreVeterinary Specialties. While I waited for my husband to come so we could say our goodbyes to Buddy, I looked for a cremation service for our special boy as I thought I'd have to make all the arrangements. I read glowing reviews about Infinity and decided they would be my choice. When the staff came to talk to us was when I was told Infinity was who they used which made it easier for us during a very stressful day. We just picked up Buddy and we were very touched with the way he was handled and the special items that were included such as his paw print and fur, and everything that was personalized with his name. I would HIGHLY recommend Infinity for your beloved pet.

They took such good care of my Princess Kayla. Even her pawprint had purple and lavender stones in…read moreit. It's the little things like that that mean so much when you have to say goodbye to your fur baby. Would highly recommend.

This place used to be amazing. My dogs LOVED a visit here. Place changed ownership and we won't be…read moreback. When we picked the dogs up, they were drenched. I honestly thought maybe they had been rinsed or washed. It wasn't until we got to the car that I realized they were DRENCHED IN URINE. DRENCHED IN URINE. The smell was so bad we had to go back to our host's home and bathe them. The smallest dog had feces on her head. Based on the way they were drinking water from the hose, I don't think they had access to fresh water. All three were intensely thirsty and starving. It was really bad. Two of the dogs are on special diets. We brought their special food and labeled it. Clearly, they weren't fed the food b/c they had diarrhea. Not to be gross but based on the color it wasn't their special food. It was the kibble she feeds all the dogs. I can't imagine that this place is compliant with state regulations for care of animals. I can't imagine sending animals home hungry, thirsty, and covered in urine and feces is within state guidelines. I feel like I paid to have my animals mistreated. :-(

TLDR: Dirty, disorganized, poor customer service, possibly neglectful…read more I took my 6 month old puppy here for her first doggy daycare experience, as we live in an isolated area and she needs socialization. I explained this both on the phone and at drop-off, also noting that she starts off fearful, then warms quickly to other dogs. I was a little bit worried when I dropped her off, because frankly, the facilities were a mess--stinky, visibly dirty (even in the office), and piled with disorganized clutter. The staff I interacted with seemed to be teenagers with no customer service training. When I picked up my dog at the end of the day and asked how she did with playtime, they told me she seemed fearful and so they just kept her in the kennel all day--no playtime, which was what I told them I was paying for. The pickup was disorganized and my dog came out visibly distressed, shaking, with her tail all chewed up. I asked about it, and they said her tail was probably just wet from spraying down the kennel. Spraying down the kennel? With her inside of it? Or, did they put her alone in a wet concrete room in January? Either way, not okay. She never barks at people (only other dogs), but was incessantly barking at one of the attendants, who repeatedly told her to "just stop it". As I paid (?!) and hurried her out to the car to calm down, they forgot to give me back her food, scoop, and medical paperwork. I remembered the food and went back inside for it. All night she was anxious, pooping and peeing 3x as much as normal, and trying to chew her tail (not something she usually does). She stank like urine, feces, and chemicals. Three days later (this morning), they called to tell me to come get her paperwork. I am angry. I have been unable to find any contact information for a REAL ADULT behind this business that doesn't route me to the untrained, very young person at the front desk. If the owner/manager is reading this, I would like a call, and I would like a refund, and you can expect more of these reviews on other platforms. Take a look at the BBB page and you will find another review reflective of the experience I had. A local business owner who is active in animal rescues implored me to leave this review and pursue the matter further, so here we are. Do not trust this business with your dogs.

Warm loving people. Animals are well cared. Staff very nice. Overall conditions of everything…read moreappears and feels nice.

zero stars I did…read morethe humane thing rehomed one of my dogs as it spent most of her time in the pen here at my house. I thought i found some good adopters outside of human society and they wanted to go through the humane society, so it didn't cost them anything to medically done like getting her fixed and up to date on shots , now i cant adopt anything , my friend who lives with me can't even adopt out of them because same address and so its connected with me witch is bullshit .

We were fortunate to have Debby watch our *highly spirited* red lab during our wedding weekend…read more From the beginning, we felt at ease leaving our dog with her. She made the process so simple and truly provided such an enriching and loving long weekend for our dog, complete with many hikes, walks, and swims. She kept us updated all weekend with photos of him, and brought him for our wedding portraits. He was so calm and relaxed, freshly shampoo'd and ready to go! We are so forever grateful to Debby for taking such amazing care of him. It was the best feeling being away from him and knowing he was in such capable and kind hands. We could not recommend Debby enough!! Thank you, thank you thank you!

Debby was absolutely fantastic with our dog, Bentley at our wedding! She was timely, respectful and…read moreso confident in her role. It was so nice to know that while we were going about our special day, our dog was being cared for with so much love and patience! We could not recommend Debby at Laughing Dogs VT more!