Thomas, I appreciate you taking the time out of your day to respond to my review, however I believe…read morethat some wires may have gotten crossed here. Firstly, a box truck was always what we had spoken about. From your first message to me on Yelp, you included a box truck as part of the service. We had a 21 minute phone call on 6/15 at 1736 where I listed every item room by room, and you presented either just utilizing the two pickup trucks for a lower price, or adding in the box truck for extra. I told you that we would need a box truck due to the size of the move. On 6/30at 2047, I sent you 11 photos of all of the rooms in the home, clearly showing all the items and furniture needing moved. This was never an 'additional' request, it was the service I was expecting from the beginning. I also clarified in my review that the delay itself was not the driving factor of the review. Things happen, people are delayed, that has always been understood. I also communicated from the beginning (first notification was the phone call on 6/15) that the move would be from an upstairs apartment unit and will include heavy items. We were told that that was okay and your team could handle it. The heavy items were also clearly visible and outlined in the 11 photos sent to you. In response to your offers to return to 'finish the move,' you are correct that we did decline repeatedly. We expected the move to be completed that day within the contracted cost of $1200 as discussed and signed on in the moving agreement you sent me 4/2 at 1228. When we were told that despite the significant delays in the start of the day that were not in our control, we would still be responsible for additional costs to cover the services that should have been covered within the initial cost, we chose to decline. I'm including a second photo where I have blocked out your number for privacy purposes. In this screenshot, you tell me that you do this level of move all the time and I would not receive any additional costs based on any circumstances you encounter beyond the initial photos and quote. To then tell us that you could not complete our move without additional costs was unacceptable to us. Your accusation that members of the household attempted to hire your crew is also exaggerated and untrue. My husband was making conversation with your crew and explained what he did for work. A member of your crew indicated interest to my husband, and in response my husband told him that applications were online and he was free to apply if he so chooses. There was never an offer of employment, and you and I joked and laughed about the exchange in the family room of my apartment at the time that it happened. For you to then come back and attempt to label this as something shameful that we did on a public forum is incredibly unprofessional as a business owner. In addition, I want to bring up the comment that this was the Sunday morning, after the July 4th. On the phone, I told you that if the date was an issue, we could look at another day or I would handle the move myself. My original review did not include any of the damages we found after beginning to unpack and set up, because I was grateful for the work done by your team. But, since this has now become a whole thing, I suppose I will include that now. One of the tracks of a dresser was completely ripped out of the dresser, rendering the dresser unusable. This was not disclosed to us at the time of the damage, instead, I found the track later placed inside the dresser, out of view. I also had an antique hand carved wooden standing mirror. A piece of the carved wooden filigree was broken off, not disclosed to my husband or I, and closed in the closet away from the mirror for me to discover later. I am amending my review to one star due to the nature of this exchange and your refusal to take accountability for any of the issues of the day. ETA:The business owner has now attempted to add me as a friend on snapchat following my reviews. This is without a doubt the most unprofessional portion of this experience by far.

Thomas & his entire crew went above & beyond! The crew was courteous, professional and hardworking!…read moreWe will definitely be using them again!

Max and Kevin were really great. Low key and will to do whatever we asked of them. They moved my…read moreson home from college after graduation and drove the truck all the way to Austin, Tx. Everything was in great condition, and a super smooth transaction, fast and efficient all the way. Both were great to chat with afterwards and they got a good bbq recommendation before they headed back. While I won't likely need another mover in Fayetteville, I would absolutely use them again as a first choice.

Had an appointment scheduled for 12:00 yesterday, at 12:20 I called as I had heard nothing after…read morenot answering several times they finally responded and let me know they'd be 30 minutes late. When asked whether that meant 30 minutes from 12:00, the appointment time, or 30 minutes from now, max responded "an hour....Or 2 it'll be whenever they finish up the job that they're on". So I informed him I would just move everything myself. He then followed up saying they could be there in 10 minutes, which I don't think any reasonable person would believe given their performance so far. The owner max is a complete and total joke and the furthest thing from a professional, I will include below a sampling of the wonderful ways he feels appropriate to communicate with customers after he misses an appointment. In all I'd give them 0 stars if possible. I could care less that they were late, the frustration stems entirely from Max's failure to communicate. All max had to do was apologize for the obvious mistake on his end. Update, owner replied. I didn't rush anyone, and I was absolutely rude when you didn't show up and offered zero communication or apology. You then gave shifting estimates on when they would arrive so yes due to your management, or lack thereof, I opted to move it myself

TK's Moving & Delivery Services packed my apartment, moved me from Little Rock to Fayetteville, and…read morethen placed all my items in my new home all in one day. They were courteous, professional, and worked at warp speed. The price was fair and worth every penny. My experience was a positive one and I highly recommend them.

TKs Moving Service provided a fair quote for services. The moving team arrived on time, made sure…read moreitems were secure before loading and overall I was pleased. I would use their services again and would refer them to my friends and family.

Quality people, good equipment and very friendly and accommodating! I will certainly highly…read morerecommend. Good value price and clear understanding of how fees are calculated.

Hired B2 to move my dad. This is the second time we used B2, and they didn't disappoint. Mikey and…read moreNoah were professional and careful, but also quick. Wouldn't hesitate to use them again!

Modern Movers got us moved quickly and efficiently. They moved us from one city to another within…read moreNWA. Management was very helpful in getting us scheduled last minute. The moving crew was prompt, kind, and took great care of our belongings. Fair pricing! Would recommend.

Nightmare! Been moving for more than 60 years first with my dad as a child was in the service for…read more27 years and then as an adult several times in different states. This is a Fayetteville to Bentonville move to put belongings in storage while we go to Massachusetts for a few months until we get our house. Co. deserves 0 stars...1 star is given for effort on the two of the movers and real credit to this co. is due only to the pre-move packer, Caleb. (He deserves 5 stars). Aspiring chef who packs part-time. Only about 19 y/o very polite and only person in the whole crowd who knows how to pack or who listens to direction. And I have to shady I was lazy didn't know how to pack or didn't want to. The next day the movers came two guys were too small to pick up most anything did not know how to pack right one of them really tried harder didn't really want to listen to direction the third guy was shady and lazy. They decided at one point they didn't want to put anything else in the truck said they couldn't do it even though they had packed the truck wrong and had plenty of room to put the rest of the stuff in anyway. I had to call the manager to come down he acted like he could not care less told him to pack it up and he left. Some kind of scam to get more money which they eventually did charge us twice as much after packing a small house that they packed the truck wrong and packed the storage place 30 miles away in Bentonville Arkansas wrong!. Just having to get an extra storage space that was not necessary if it had been packed right plus they left food garbage bag in the storage. Not only did we have to pay more for an extra storage space but for more than one reason because of them we also had to move everything into a new storage space somewhere. To the guys really tried to do the best I think they could but they were not trained in moving or packing at least not properly one guy that came that was lazy said he'd never moved anything before didn't act like he really wanted to be there but was hoping just to get some money at the end of the day. I took 11 and a half hours for small house and a 30 minute drive to unpack it somewhere and got charged twice as what our initial estimate was.

The service was great. The guys were nice and very careful when moving my items. They were very…read morecommunicative and efficient. They cleared my entire U-Haul in less than an hour... and I live on the third floor!

This is a great company to use for all your moving. I would definitely use this company again…read more I used them to move out a tenant of mine and it was as professional as it gets. They provided the boxes and packed everything nice and neat for me to put in a storage unit. If your looking for a place that takes care of your stuff you call this company

Darius was always available and accessible. He was accommodating and ready to work. I had an…read moreunusual move but Darius and crew got the job done.

I wanted to work with local and they are local. On time and awesome to work with. Will be calling…read morethem again.