This is definitely the worst company ever. My family and I booked a 7 day 6 nights trip to Jamaica and I just received my travel documents showing we wouldn't get there till 6/9/21!!! I paid for air fare and hotel from 6/8-6/14. I spent 6hrs on hold today, to then be hung up on since they close at 8pm. I'm going to have my family member who works for the FBI to investigate these scammers! They did the same thing to my mother and father with their booking. read more

I thought about writing this review long and hard because I never do this but I just can not believe that a business can operate the way that All Inclusive Outlet does. I have called the help number and waited 2 hours on hold only to not reach any customer service representative. Then I found the "message your specialist" section on the website and was so happy to receive a quick respond from Kim on 6/29 who told me she could help me change my travel dates. I was so happy! But now the panic has set because I am still waiting on my travel change confirmation that I have now approved twice. As the days continue to pass the price continues to rise regardless of how quickly I approve both quotes that were given to me. Not to mention that I am beginning to panic. This level of unresponsiveness and customer service for an almost $6,000 trip is really unsettling. read more

This is the worst place to process a resveration!!! I got scammed! Don't believe the website reviews on there website like I did that's what made me even process the resveration with this company in the, Thank you for your email. You should have now received a travel invoice in your inbox with all of your travel details regarding your flight, hotel accommodations, and transfers purchased. Electronic travel documents will be emailed to you within 24-48 hours which you will want to print out and bring with you to Mexico. Please let me know if you have any further questions or concerns. Warm Regards, Kim Terry Travel Consultant I did get a travel invoice but basically it was just an receipt of what I placed the order with them still no confirmation number for the resort and no flight info or no Info from the company that will be picking us up from the air port so I had to send another email stating Thanks for replying back to me Kim! This may be a stupid question sorry because this is my first time booking reservation like this but That invoice that I will get within the next 24 to 48 hours will also have the flight tickets that I will need for spirit airlines to right ? And also stated Sorry and lastly I forgot will me and my husband still have to get tested for COVID-19 before we go on the plane from Fort Lauderdale to Mexico since the resort info on your website states they will test us when we get there at no charge? And if so how many days before we will have to get tested before the trip. Kimberly reply back to me on 4/8 stating couple days have past over the 48 hour time frame and i emailed her stating I still haven't gotten the document from the company she told me that I would be getting them from Kimberly reply's back to me stating ok I'll check for you what's your booking number Remind her company is the one that provided a booking number for my order but I still sent her an email and provided it to her she didn't reply back to me with any updates I try calling there number In the morning time to if someone may pick up no response for about 30 minutes I wait that time so I called the company that she said will be sending me the info Someone did pick up the phone she first stared to me that oh the reason why her company didn't send me out my documents because I didn't pay for my order in full I said what !! I did pay for my order in full what is your email so I can Send you my receipt than she said on oh yeah you did but I will need to reach out back to all inclusive because they would have to send them the paperwork they need to send me out those documents she only handles post travel has nothing to do with pre travel I then ask her how long she been working for this company she said about over 29 years I ask her so you can't reach out to someone over Kimberly or even send her an email stating that my order is paid in full over 2,000 can you send the info we need so we can send her out the documents she said no she can't do that I will have to keep on trying to call them or just keep on emailing her I sent out one last email to Kimberly stating Now I'm getting really nervous because I just got off the phone with a rep from travel impressions and I was advised that they is a balance on my account when I told her that I paid from my trip on full she told me that I needed to contact you because she can't do anything for me during the pre travel process only for the post process And you been reaching out to me in a timely matter and I greatly appreciate you for doing so but as soon as I advise you that I haven't received my travel documents from this company and you ask me for my booking number I haven't been getting an email from you hopefully you are out of the office I don't really know what to think I tried calling your company and I was on hold for almost two hours . Now I posted all the emails so you can see Kimberly was responding back to me in a timely professional manner up until the time she ask me for my booking number still haven't here anything back from this crooked scamming company this is my birthday and Mother's Day trip I called my bank I have my money return back to me I'm so thankful my bank return my money back and I book the trip with booking. Com got my travel documents within one minute once I placed the order !! Don't even waist your tome like I did y'all Kimberly Terry will get hers !! I can't believe even if she has no partner ship with the company will even work for someone like that money is the ruler of all evil !!! It's worst paying a little more to get your trip actually booked!!!!! read more

If I could give this place zero stars I would. Booked a trip last year and we couldn't go due to the Pandemic. Trying to get money back or at the very least put money towards a new vacation. Called and they keep you on the phone for literally hours waiting then nothing. They also give you an email that you can use but they do not respond back to any emails. As far as I'm concerned beware this place is a SCAM!!! read more

Great travel agents that offer great prices on all inclusive vacations. We have used them twice to go to Aruba and Jamaica. Would use them again in a heartbeat. We recommend buying the travel insurance since we had to cancel our honeymoon to Jamaica in 04 due to hurricane Ivan. Yea the resort got swept away. And it turns out the resort was called Couples Swept Away. How Ironic... read more

Stay away from this scam! 2 weeks ago, I purchased a 5 day trip to DR. They got me a cheap ticket, and when I got to DR, I had to stay in my hotel room because everything that they included in the trip I paid for, was all a fraud. I had to stay in my room because the hotel or whatever they said was going to hand over the ' All inclusive package/credit' during check-in, didn't exist. I had to purchase literally everything that I should have gotten as a part of my travel package in the 1st place. Trust me, you're better off purchasing through tripadvisor or other reputable travel sites than this. They give you a number to call in case you run into issues, but they never pick up or respond to emails. I emailed and called them when the hotel said that they didn't have anything for me and they didn't get back to me till today. read more

It is important that All Inclusive Outlet gets bad reviews that don't get negated or explained away by of Covid. They do not provide any value or services to customers. You are much better off booking your own trip. read more

This online service claims to offer the lowest prices which may or may not be true. What you will receive, however, is abysmal customer service should you need any help with your reservations. Save yourself from a ruined vacation experience and avoid this company! read more

Been trying to get ahold of these guys for three days now. We leave on the 23rd. What do you know just every other review and the emails and voice-mails nothing. I'm actually on hold right now as I type. All I have is questions so my wife and I can have a great honeymoon and not miss out. I know times are tough with covid and whatever but come on. we pay you alot of money to make sure we can go to beautiful places and answer questions and make corrections. read more

I tried to cancel my reservation (Booking #Q12B00VX) for a trip for 2022.  I would like to express how dissatisfied I am with your company and its customer service, I started with messaging support on your website portal with my inquiries on regarding my trip.  I got a response from someone named Kelly Martin who didn't even correctly acknowledge what I was asking.  When I sent back multiple messages correcting her I got no response.  I then tried to message Amy Hiles and that was sent back undeliverable. So I tried calling the support number and got a Sales rep who asked for my booking number, identified that it was a year away and said, 'Your trip is for next year so you can wait for Kelly Martin to respond.  We are only dealing with current reservations." I am not understanding how a trip I just booked and need to change/cancel is disregarded as not important? I was also told by this sales rep, when I asked to speak to a supervisor, that there was none.  Then I asked to speak to someone in corporate and was told that there was no corporate.  Funny, I was able to find you, perhaps you need to inform your sales team/support team that you do exist! I would like someone to contact me so I can get my trip canceled and that I get reimbursed my $500.00 deposit.  I do not trust just canceling online as I want to make sure I receive my refund based on other feedback on your company (Jim L review). There is plenty of time before the trip so I should be able to cancel without issue or penalty.  This is not the way a customer should be treated especially when there is plenty of competition out there for the same business. read more

Paid for our trip and we are supposed to be leaving next weekend. I have NEVER received confirmation of booking or an itinerary. Our CC has been billed for the full amount of the trip. I have now been on hold for an HOUR AND A HALF trying to get ahold of someone to help me locate and confirm my itinerary. I have also sent an email with no response. Please contact me IMMEDIATELY to resolve this. read more

So far this place has been a nightmare. Paying is easy of course, and they send you your documents on time. But if an emergency comes up, you are on your own. I keep seeing where they say "our small team" that's not an excuse, get a BIGGER TEAM to handle the inquiries. Our trip is Saturday 6/19 and if they really prioritize by travel date someone would have gotten back with us already since we emailed over a week ago. Definitely will never use this company again. read more

If I could give them a minus 10, I would. Guys, there is a reason why the prices "appear" low. I am a real person, who paid real money and booked my vacation with them for the first time. Can I tell you how such a regret it was. I had an immediate question for them so I called the 800 #, they NEVER answer that so don't waste your time. Then I emailed....WEEKS later I'm getting bits and pieces of a response from them NOBODY contacts you. Their excuse is they are always getting "high" calls. To the point I cancelled my vacation with them and it cost me more due to the time I wasted with them. I think they are just people who are playing booking agent and wasting peoples time. Do yourself a favor and pay the reputable companies. This one is not the one. You work too hard for your money and don't have the time to waste. Trust me. Trust your gut... NOT ALL INCLUSIVE!! read more

Do not recommend! I have spent HOURS on hold, emailed 5 days ago, and left messages for a trip happening in 2 days. Cannot get ahold of anyone to cancel. Please someone answer us! THE SAGA CONTINUES (UPDATE).... So after spending upwards of 18 hours on hold, leaving 2 voicemails, sending 4 emails and STILL not being able to get ahold of a single person, I decided to log onto my airfare website. There was a contact person listed from this company. I was so happy, wow finally a real person! I called and email this person hoping he could help me ONLY TO FIND OUT HIS EMAIL AND PHONE ARE NO LONGER IN SERVICE. Wow, you have got to be kidding me. since I still had not heard from a soul at all inclsuive outlet and my trip was in LESS THAN 48 HOURS I decided to cancel my flight directly on the airlines website, as they offered a credit. LOW AND BEHOLD the credit was sent to the contact person from this company who apparently no longer exists. So now, I have no way of cancelling my trip or getting my credit for a later flight. This is unreal. A TOTAL SCAM. STAY AS FAR AWAY FROM THIS PLACE AS YOU CAN!!!! I WILL SPEND THE REST OF MY DAYS SCREAMING HOW AWFUL THIS COMPANY IS AND WILL CERTAINLY BE REACHIG OUT TO THE BETTER BUSINESS BUREAU ABOUT YOUR ILLEGAL SCAM OF A COMPANY!!!!! read more

Just booked my trip last night and I am having major issues trying to get a hold of someone to edit a few things. It won't let me edit on the site unless there is something I'm missing. I've emailed and tried to call. Has anyone else had this issue? read more

WARNING, DO NOT USE THIS SITE. I booked a vacation on "All Inclusive Outlet" only to find out that it was not "All Inclusive". When I addressed this with them, they stated I would be able to book another location with no penalty. The next day, they told me I was not able to change the vacation and I was stuck with the $2,000 charge. They then offered me $100 in site credits as if I would ever book there again. This site misleads the public by name alone and should be taken down. read more

After they did some research and checked the call log, they promptly refunded the extra money. With that said, It could have been an honest mistake, I get it. I would consider using them again but get more in writing conversation wise via email. read more

Booked and bought the travel insurance, have to cancel since company banned international travel. Called twice waited on hold over two hours both times, emailed them over a week ago and let voice message over a week ago zero response. Even called the 'booking number' waited for an hour with no response. Tried to call the travel insurance company and it is a non working number! Worried this is fraudulent company. Just got off the phone with my credit card company, thank you Chase! Do not use this company! read more

I will never purchase from this group again. They don't answer their phones and take over a week to respond to emails. Also they advertise that you can easily change dates on their packages, and trust me, it is not easy plus they upcharge you to do so. read more

I would highly recommend (allinclusiveoutlet.com). Everything that we were told was done above and beyond. They handled every aspect of our vacation, flights, transportation and resort! Attentive friendly staff during one of the busiest times of the year and traveling during the pandemic was a breeze because of the staff. I can't sing the praises for this company enough, if you plan on going to an all inclusive resort, please consider this agency! In my opinion they are the best! Thank you again and I will be booking another trip soon!!! read more

This is ridiculous!! I sent an email minutes after booking a near $2,200 vacation to Costa Rica, requested a cancelation. No one has replied. I have been on hold phone for close to 1:40 MINUTES, STILL HOLDING . This so frustrating as I really need to cancel this reservation. Can someone please get back to me? This is truly the worst and the longest time I have to wait for a cancelation. The voice recording on the phone says email for faster service yet I still did not get a reply. Why can't customers have options to simply cancel online, the same way they booked the vacation? can I please CALL ME BACK OR CANCEL MY TRIP. THIS IS NOT AN IDEAL PLACE TO BOOK VACATIONS. THIS IS ABSOLUTELY HORRIBLE. read more

Need i say more. Lol this company only has 3 stars. They screw people over. Canceled my already booked vacation because they over book the plane. They dont keep a track on how many seats there are left they sell so they can turn around and cancel on you then tell you it will be up to 4 weeks for a refund. This company isnt trying to help out at all! read more

06.10.21 Update. I finally did get a response from AIO. My concern was not about the changing of flights as described in the response from the marketing person from AIO. To be fair, the day after I booked, I requested to change my flight only to be told that someone would be contacting me regarding my request at a later time. This never happened. Over a month ago, I requested my entire booking be canceled or possibly rescheduled because of the high rate of Covid in Cancun. There were multiple news outlets reporting that Cancun was at a high risk for shut down. I did not want to take this chance as I had purchased the travel insurance. Several weeks later, on May 27th I received a message from Aaliyah Minor with information regarding my request for cancellation. I responded to her message the same day. Called her direct number that went straight to voice mail. Left multiple message about canceling or rescheduling over the course of time leading up to me posting my Yelp review. At the time of my Yelp review, I was panicking because I could not get in touch with a representative from AIO and still did not show a refund on my credit card and had no way of knowing if my reservation was still valid - it was! Now, I'm scrambling to cancel my other vacation plans that I made because I thought that this trip had been canceled and now going to Cancun because I no longer trust AIO and would have lost $1700 in airline fees. Today as I'm logged into the airline account to prepay for luggage, I discover that something is wonky with my airline booking and I need to again pay for my luggage for my connecting flight. I call the airline and discover that the 3rd party vendor that I used for booking (AIO) booked me 2 non stop flights and not a connecting flight. In order to not have to find my luggage in Orlando, re-check bags, go again through TSA and hopefully not miss my flight; I had to spend an additional $249 to get the flights corrected. This entire process has been a nightmare! I've never used a 3rd party vendor before and it's unlikely I ever will again. read more

I cant get anyone to call me or email me back about my booking. I don't think this company has a customer service department

there the worst.. one you book you cannot get a hold of them.. to make changes. no 24hr service. do not book thru them...

Because you can't leave "0" stars. Horrible experience. Booked a trip to Cancun through them, which they pushed off to a third-rate travel company. CDC changes with COVID have us needing to cancel. Hotel says full refund - American Airlines says travel credit for a year - but we are being told hundreds of dollars in cancellation fees apply via voicemail, but can't get through to speak to anyone. DO NOT USE THIS HORRIBLE COMPANY! read more

Good afternoon. We unfortunately decided to cancel our trip due to the Covid 19 Pandemic and are trying to get a refund for the deposit that we placed. We are unable to get anyone on the phone, by messaging the website or by email. The communication is not good. We really would like to know that this is cancelled the to receive the refund for the deposit. Who can escalate to a manager to handle this???? Thanks so much, C. Marshall / email Jdm10@msn.com read more

Not really 24 hour cancellation. We booked less than 24 hours ago, but since it's after 8pm and there is no way to cancel online, we can't cancel the trip. They need to add something online that allows for cancellations if they are going to actually offer 24 hour cancellations. read more

The customer service of All Inclusive Outlet exceeded my expectations. I misunderstood something about the flight during the booking process. They were more than accommodating, communicating with me both on the phone and email to try to find a solution that would work. They absolutely went above and beyond for me. read more

Trying to book a trip but cannot get through to the Outlet. This is not good policy. Might try again later but not sure I would book with them if they don't answer their phone. read more

I was planning to take a trip with my family on July 2020. Around June. I contacted this company and they told me they had nothing to do with the airline "Interject" therefore, it was my responsibility to figure things out and get my money back. This is the WORST! company I have had to deal with in all my travelings. I am in the process of SUING All Inclusive Outlet for their irresponsibility to the clients. read more

This is the first time I've gone through All Inclusive Outlet and admittedly, I was a little nervous. I was wrong to be. The agents kept in close contact with me prior to our trip, ensured that I had the proper travel documents, and responded to my email inquiries in a very timely manner, usually the same day. Upon arrival in Cancun, my kids and I were met by a gentleman who was in charge of our transfer from the airport to our resort. Although I had paid only for shared transportation, he managed to get us private transportation in a Lincoln Navigator. The day we left, our driver was on time and got us to the airport even earlier than anticipated. We were met by another agent, who actually went to the trouble of running our passports through the kiosk in order for us to have our boarding passes printed out. He made sure we were in the correct place--and customs was INSANELY busy, so that was no small feat--and was extremely kind and helpful. I am so impressed. I doubt I'll ever be able to afford another vacation (ha), but if my luck changes I will definitely go through All Inclusive Outlet again. Oh and their prices are the lowest around. :) read more

My family books trips to Mexico twice a year (for 20 years) and we used All Inclusive Outlet a few times before with no problems. The last trip, last year (which was $25,000 for our extended family) was a nightmare trying to communicate with them. Noone would answer phone calls or emails. The day before we travelled, I was on hold for 2 hours and 30 minutes (I have a screen shot of the hold time) before someone picked up and said they would transfer me to Travel Impressions. Literally they sent us updated travel documents that we were waiting for (and tried to contact them about WAY before our trip) late the night before travelling!! Also, when booking, they told us because of COVID our hotel and airline were allowing full refund if cancelling. We had to cancel 2 of our travelers (within allowable cancellation timeframe) and couldn't get ahold of anyone to get the refunds! Come to find out, she told us we only get travel credit. I am POSITIVE she told us full refund because that was the only way my parents would pay for this trip was if it was fully refundable (during COVID). Fast forward to now......we booked another family trip with them ($15,000) *ONLY* because we had our travel credits we obviously wanted to use. Here we go again.....our trip is booked but we can't get ahold of them after leaving repeated voicemails, emails, etc. about a change we are trying to make with the rooms. Also, part of the payment won't go through online through their "convenient" portal system they use. You call the number and get a recording that basically tells you to fill out a form online and they will get back to you within a week! I don't get why they don't want our business? Like I said, we travel often to Mexico and use agencies or online booking companies and this is the absolute worst company I have dealt with. I WILL NOT BOOK WITH THESE PEOPLE EVER AGAIN. HORRIBLE CUSTOMER SERVICE. read more

Utterly disappointed. Last year I booked a vacation through All Inclusive Outlet to Jamaica WITH cancellation insurance. We were supposed to leave in Early April. Due to Covid-19 we had to cancel, and contact All Inclusive Outlet in March. They would NOT take our request until two weeks before the trip. We reached out 2 weeks before the trip and they refused to give us our money back before 90 days. What a scam. It looks like we won't get anything back. It is now May 14. I paid them over $4,000 in January, so they have had our money for four months. We have not heard anything about our refund. Good business people do not do people like this. Better to spend a few more dollars and walk on people like this. read more

If I could give zero stars I would. We have a trip booked to Jamaica in November for a wedding. We booked only the resort through AIO. We decided to shift the dates of our trip a few days earlier and add a day. This should be a simple request that we should just be able to do ourselves on the website. I started with an emailed request and got an automated response followed by an email a day later stating an agent would be assigned to our request and that requests were being handled based on urgency. Fine, totally understandable. A week later I hadn't heard anything so I messaged them through the website asking for an update. No response and no agent has been assigned to us. I waited 2 more weeks before trying to call. I was on hold for over 2 hours before finally leaving a voicemail since I had to go to work. No call back. I sent another email. It has now been another week. It should not take 3 weeks to process a simple request. While I realize that we aren't traveling until November, it's for a wedding, there will be over 300 people, and the resort WILL sell out. The customer service is completely unacceptable and I will be posting reviews everywhere I can advising people to stay away! read more

WARNING, DO NOT USE THEM. I booked through them for Aug 2018. They use deceptive bait and switch practices. Promised me in writing of Resort $ credits to use for excursions, spar, etc, only to find out that it was not true, and even the Resort responded in writing that All Inclusive was wrong and misleading. Use someone else for your plans and be safe. read more

What a disaster working with this company through COVID has been. We had to move our honeymoon due to a delayed wedding. It is impossible to speak to anyone on the phone. If you call the main number, they put you on hold regardless of the options you select for about 10 minutes then ask to leave a voicemail. If you call the agent you are working with, they don't answer. I've called probably 50 times in the past week and left 4 or 5 messages to the general number and to my specific agent, and requested multiple times in email to speak to our agent or anyone or a manager and nobody has ever called us back. We have exchanged approximately 20 emails with the agent with nothing but excuses as to why they can't work with us or help us. Instead of moving our trip with the resort, they cancelled it. When attempting to rebook, they informed us that it is now $3K more expensive, even though our flights are now $1K cheaper. We looked up different options offered at other resorts during the cyber week and asked to book them. They informed us that they can't book at some of the resorts as their "tour operator" does not offer them, and the others they offered us worse rooms with higher rates (dead serious - a lower tier room with a higher total) than what we could get off of Google. They don't proactively work with you or help you at all. The only reason we used this company was because they saved us more money than booking direct with our original booking before the COVID age. With everything changing and plans constantly needing to be modified, this is DEFINITELY NOT the company you want to be working with. I'd recommend until everything is open fully and no plans need to be changed or tentative several years from now, you AVOID AT ALL COSTS. Unfortunately they already took thousands from us as a deposit from our original booking and are refusing to refund and want us to pay more for worse rooms now so please don't end up a fool like me. Stay safe everyone! read more

I'm sorry but I don't want to give them even one. Booked the all inclusive hotel and flight and travel from airport to and frim hotel. No show for pick up. Got mugged and paid for taxi. Hotel gave me a the worst possible room in first floor. Horrible experience thank god im still alive being a single woman. This has never happened with other companies I always travel alone all over the world. read more

never answer the phone .. hotel didn't even have my name for the days i booked i tried calling them and they never answer ! don't recommend!! read more

Our trip was booked for March 16-20 to go to El Dorado Seaside Suites in Mexico. Come March 11th, due to the virus, we start communicating with Kimberly Terry trying to reschedule our trip to July. We do make the mistake of not getting travel protection, so we'll take that blame; however, after her telling us that we will not only have to pay an extra $500 per person to change our trip from March to July, we also cannot add on the travel protection for this new trip. We chalk up the losses and over a course of this communication for 4 days (all in which my boyfriend asks her to call, leaves voicemails, emails promptly back, she continuously doesn't call back in a timely manner, doesn't email back in a timely manner, and leaves us waiting multiple days) we finally tell her that we will take the new trip, adding $500 per person onto it and not getting the option of adding protection. We email her Friday saying we're good to go, and Saturday we don't hear from her even though my boyfriend has asked for her to call. She likes to email more than call at this rate and we'd really just like to talk to her on her phone. Come Monday, we clearly don't go Bc we've approved for her to change our trip, and have proof in email form, we get an email from her stating that the airline and resort have considered us no shows and she will TRY to help us. My boyfriend replies that he approved on Saturday, never heard back from her, so of course we no showed. Now, she won't reply to his emails, I have called her two times, emailed her 4 times, and still have gotten no response. I have called the main line and they say, after I've waited 5 minutes on hold to talk to someone, "due to high phone calls, they can't take my call and to leave a voicemail." I have left a voicemail on there as well and have not received anything. We don't even know if we have a trip in July booked or if we lost $2,600 and have NOTHING to show for it. Not to mention we found the same trip for 7 days in July, rather than 4, for $1,500 a person, but that's not an option for us to do?? But paying $1,800 for 4 days is. Will not be using this group ever again. read more