If there were more stars to give I would give them more! I called to schedule an appointment for…read moremy golf cart to be looked at and see what it would cost to finalize and check some of the upgrades we have unsuccessfully tried installing ourselves. Patrick went over and beyond and made a "house call" to look at my golf cart since he lives in our area. He was very helpful and knowledgeable and got us up and running!!!!! We are looking at more upgrades and will definitely be using Velocity Golf Carts and Patrick for any future needs!!!

I would trust Velocity with any golf car need! They have great selection of vehicles and…read moreaccessories. Most importantly they're passionate about quality work and committed to customer service.

Had my cart in for service while I was out of state. The tech noticed a problem and Melissa called…read moreto ask if we wanted it taken care of. Since it was already there, we agreed. Our cart was dropped off to our RV and shortly thereafter the original issue reappeared. Turns out there appeared to be a misunderstanding as to the scope of work. It was written up correctly, but there was a breakdown between the front end and the back end. Once notified of the issue, Rick offered to pick the cart up to make it right, but we were leaving for the season and our storage company had already notified us they were picking up the cart the next day. Rick then authorized the refund to our credit card. Considering the Covid-19 scare that was prevalent at the time, the number of clients that were trying to get their carts fixed, mix-ups do happen. We have had our cart serviced by Custom Carts numerous times and have always had great service. We have complete faith in the company and will schedule the cart in for service upon our return. Rick, Melissa, and the others work hard to treat people fairly. Mistakes do happen, but under the circumstances, I'm more than satisfied at the outcome.

Watch out , Rick (owner) doesn't respond to phone calls. His employees won't tighten the lugs on…read moreyour wheels. They will put the wrong battery in to scam you out of more money. When you call about the issues he will act like it's not his problem and treat it like you're the problem. He has a filthy mouth and no respect for his customers. We have spent $6k with this place only to have an issue with all work done. SCAM SCAM SCAM. He told me me to F*** Off when I brought up concerns. Read the other reviews. Rick does bad business. AVOID at all cost!!!

Worst car buying experience ever. The vehicle was nothing like it was advertised: "runs and drives,…read moreneeds jump." I told Chad I'd bring a battery in case the old one was dead, but when I arrived, the battery was missing entirely, and Chad never showed up to address it. Over the phone, he claimed he'd order one and ship it to me, but I'm still waiting. I had to spend two hours arranging a tow, which cost me an extra $150. My mechanic's report says the engine is locked due to overheating, had been rebuilt before, overheated again, and is now completely seized. A new engine is needed just to get it running. The lack of honesty is unacceptable, and I'd strongly warn anyone against buying from here. Whether intentional or not, my family has experienced a devastating loss, and I'm still trying to figure out how to move on.

We bought 2013 VW CC 98,315 miles. Total cost $6500 Cash abs brake light on we asked Chad about it…read morehe stated don't worry everything is okay. We replaced windshield, replaced a tire & oil change. Drove it 30 miles check engine light came on & epu on. I had to have it towed to a reputable VW auto repair. Had valve cover repaired, transmission serviced Back brakes installed on & Two misfires fixed additional cost of $2500, The Abs Control Module is bad & part has been discontinued. Selling unsafe vehicles is unsafe for everyone.

So grateful we found Dillion!! We found an older golf cart and trying to fix it up but needed some…read moremuch needed help with some electrical work and the light kit installed. He is so knowledgeable and we couldn't be more thankful for his help. If you need any help Dillion is your go to guy. We will be using him for all golf cart and small engine repairs in the future!!! Thank you so much for everything!!!

I ordered a part from winnie's and it was nearly $400 so when we received it, we ordered the wrong…read moresize and now we're stuck out of nearly 400 dollars because no one answers phone, emails or anything. I would never order anything from this business

Took our Cub Cadet (purchased from Home Depot in June 2028) here for work, and they stated we…read moreneeded a new carburetor and that there was water in the gas in the carb. Received it back home and it still didn't work. Took it back and again they said there was water in the carb. We chose a mobile company to come out and he asked where the gas was and we showed it to him as had poured it in a clear bottle. The mobile repair said there was zero water in the gas. Still wasn't working so we had a local repair man take it. He said the carberator was never rebuilt or replaced like Town and County states. All the local repair mand did was readjust everything on it, also what T & C said and now it is running fine. Stay away from these guys. Unfortunately, they are the only ones that provide warranty service in town but not everything was covered under the warranty.

Very slow took 3 weeks to get my pressure washer fixed it required a new carburetor when I picked…read moreit up was charged over $180 dollars could have purchased a new unit for $150 this not first time had problems a few years ago on a riding lawn mower need to find a better repair shop

Just did our annual service on the D5 2025 Ranger with 2700 miles on it!…read more Phil and Mark were awesome! Picked it up at 8am and had it back by 2pm!

Excellent service! Mario (our salesperson), Everett (the manager), Phil (service), and the entire…read morestaff are top notch. Best customer service! Highly recommend Mario and the entire staff for your golf cart!

I have bought batteries from them twice and been very happy…read more First time was to replace lead acid type and then I added a second to get more range. Very helpful.

What a great small business to deal with. Purchased the Evolution D5 golf in 2024. Had some…read moreissues with the D5 cart from the Manufacturer and Hidden Creek has gone above and beyond to make sure I was taken care of. They continue to exceed my expectations when it comes to service after the sale. 100% would buy from them again and recommend them whenever I can.