We did a basement finish, including a downstairs full bath and water softener. We shopped around for a few quotes, All-Hours came in very competitive and did the job quickly and efficiently. The rep I went through (Im blanking on his name) worked with me personally via texts to get the job done, and even worked on me with price for the water softener when one of the other plumbers had a more competitive price. I'll use them again. read more

THE PLUMBER MIGHT HAVE FORGED MY SIGNATURE! DO NOT USE THIS COMPANY. Hired this company to unclog a drain because they had a deal that they unclog it or it's free they failed to unclog it so it was free. 6months later I get this fake invoice in the mail saying they are trying to charge me for a product they used on the drain that didn't work. AND THAT IS NOT MY SIGNATURE ON THE INVOICE. THEY MUST OF FAKED IT! AGAIN DO NOT USE THIS COMPANY! read more

All Hours - Evidence they might have forged my signature. - Plumbing Near Me - Salt Lake City, Utah

I've been a property manager for over 15 years. I was out of town when I had an issue with a tub faucet. I use Moen faucets because they use a cartridge that is easy to change out. Turn off the water, remove the faceplate, replace the cartridge. The job takes less than an hour. All Hour Plumbing charged me $467.00 This is predatory pricing. I don't mind paying a premium for emergency work but this was way over the top. I strongly recommend you choose someone else. read more

We had Whipple / All Hours Plumbing (same company) come out to assess a back flow issue with our main line drain system. The first tech was great. He ran an auger and fixed the immediate problem. It did cost $700 which is pretty outrageous. We then had another tech come out to run a camera through the line to see what needed to be fixed. He didn't take any pictures or record the live feed. When making a big financial decision like this it's important to be able to review what was found. Customer service said they should have taken pictures at the least but the techs manager refused to redo it without charging us again. The tech ended up giving us three quotes with three options. The lowest being $11k for a "bandaid fix" and $25k for a full pipe replacement from house to street.This pricing is way beyond industry standard. I received another quote the next day from a reputable plumber for $8k for the full pipe replacement. Super frustrating to be taken advantage of. I would never use Whipple or All Hours Plumbing again. Their pricing and business practices are very questionable. read more

DO NOT HIRE THIS COMPANY!     Their website has a customer service satisfaction guarantee that they do not honor. We hired All Hours Plumbing to fix a broken heater. They sent a "professional" out to fix it. We were aware that it was already broken, which is why we hired the company. My partner and I both work full-time jobs. My partner works in the trades. The last thing we wanted to do on a weekend, was trying to fix a broken heater. So, we hired All Hours Plumbing. They seemed nice enough and sent someone out within the week. This person was a certified "professional" trained to fix heaters.   The "professionals" approach to fixing our heater, which they claimed he was "trained" to do, was to watch YouTube videos for two days, then proceed to announce that our unit was broken. He did not fix the unit and charged us USD $650.00, which was how much the heater was brand new.   I know for a fact, that if my partner was hired to do a job, and showed up to the job site with zero tools, spent hours on YouTube to figure out how to do the job, and had no idea how to execute the job, that he would not be a professional. He would, in fact, be a hack.   After realizing we had been scammed, we reached out to All Hours Plumbing to discuss options. After having been avoided and given the runaround, a manager finally communicated with my partner that they had in fact, undercharged us, and should have charged us more. We hope that no one is unintelligent enough to ever hire this company and we hope you see through their false marketing. We regret not reading the reviews before hiring.   All Hours Plumbing is not only providing false marketing, but they are doing fraudulent business. Do not hire them. They are not professionals. They do not care about you. They do not know how to fix heaters. read more

Had them install my fireplace and love it. They are responsive and make sure you are satisfied with there work. Nice job on the install. read more

All Hours - Fireplace install - Plumbing Near Me - Salt Lake City, Utah

When they showed up, I realized I contacted the wrong company. THe company names are very very similar - one stupid word. It even begins with an A. The issue was the shower temp wasn't adjusting. They suggested that I change out my internal shower parts to Moen and that they would have to tear out the drywall to change everything out. It sounded very expensive. I didn't feel like he was really taking his time to see what the issue was as we've had this fixed before. Issue #2 - we needed a slow shower drain cleared. The tech said they had drain tech's that would come do that. Drain tech's showed up. I say go ahead and they give me the price. Tech tells me it's going to cost $329 to clear the drain. I gasped. WTH? I've had drains cleaned on average for $29. I very, very reluctantly gave them to go ahead bc we needed it fixed and I felt bad bc they came all the way to my house. 15 minutes later they were done. I'm now even more angry with myself. I say that I'm supposed to get some sort of service charge discount if they complete a job. Low & behold, because these illustrious drain guys came out it was going to be separate service charge. There was no mention that that would happen. No discount. I understand that it was my fault for allowing the service to take place regardless, but I can still be mad. It still bugs me and it's been months. Will never use them again for the price gouging and what I felt like was a bait & switch. Tomorrow I have the company I initally wanted coming out to clear a different drain for $29 buck-a-roos. read more

Only pick this company if you want seriously over priced HomeDepot products put into your home. I have nothing against HD but they charged $350.09 for $65.76 dollar condensate pump + their hourly fee. A 5x markup on a product. Ridiculous! Customer beware!! read more

All Hours - Plumbing Near Me - Salt Lake City, Utah

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I have had an extremely bad experience this these guys and it's still ongoing. Their customer service has not taken our claims seriously and will constantly give a run around and avoid accountability. A very long story short- they left a mess, destroyed my irrigation system, pulled permits for the work and never had it inspected. They tried sending some pictures to the inspector and, based off the pictures, the work did not pass. The 11ft hole they dug is already filled in, and I am left in limbo. Unfortunately I picked these guys reading the bad reviews and thought 'this couldn't happen to me' but here I am.. writing bad reviews on Yelp because I don't know what else to do.. read more

Needed furnace tune ups on three furnaces in one triplex. Only one was completed because technician claimed he could only access one of the units. Detail instructions were given for the placement of hidden keys. I personally think it was towards the end of the day and the technician wanted to call it a day. Now I have to make new arrangements with the tenants and wait 2 more weeks. This company is so big you are unable to talk to the technician over the phone. The contact phone number gets you to their phone department, which all they can do is read notes out of the computer. Not really helpful. If you are going to be home and it is for your personal residence probably a good service. If you are a landlord and can't be on site during the five hour window of the appointment I would not recommend. read more

Lol, what a joke of a company. Now they're trying to save face by asking if any of the work they offered was on par with other bids. Ha, no! The main work that needed to be performed was a changing of the valve behind the wall in the shower. They bid $1375.21 for it. The company that came out on Monday did it for $298.12. And that total included his diagnosis, testing out other cartridges he had in stock on his truck and the full repair. Furthermore, he inspected all our lines in the home and the water pressure in the rest of the home and told us it would be a waste of money to redo all the piping in the home right now since everything else works perfectly fine. read more

This company was recommended to me by my realtor when I purchased my home. I was remodeling the bathroom and had them install a new tub and vanity/sink. They did an amazing job! Subsequently the main water line to the house broke on New Year's Eve. They were there to helpp getting the water back on and running January 2! Always on time. Always professional. Always great service. I will hire these guys for all my plumbing needs. When I'm ready to do the kitchen I'll call All Hours Plumbing. read more

Won't share pricing over the phone and charge $300 for simply snaking a drain or a $60 minimum fee. Complete theft. Will never recommend.

Super impressed! Went above and beyond in installing our AC. Professional, courteous, really great to work with. And they put up with my dogs, which is not easy. This is one of those situations where a sixth star is needed. read more

Tyson was responsive and willing to work on solutions He spoke plainly and was trustworthy

Called these guys to fix a busted outdoor water pipe. Service was good and prompt. The technician was super friendly, knowledgeable and skilled. Very happy with the service! I'll use them again in the future. read more

We've used All Hours for a few different repairs, most of which were pretty quick fixes, done immediately and without too much of a cost issue. That was until we had a main line issue over the Memorial Day weekend, which needed to be fixed ASAP. As with previous service calls, they dispatched a technician fairly quickly who diagnosed the problem right away. The only problem was that a routine line snaking wasn't fixing the issue, and they would need to get the machinery for a the line to be blown out with water. This meant they'd have to come back the next day, and until then we couldn't use any of our toilets/showers/sinks/dishwasher. The next day comes, and we are left waiting because the equipment they were going to use was not working, so they had to scramble to find some that would get the job done. Later that same day, after getting the line blown out and putting a camera down to visualize what was the problem, we were informed that a 5 foot section of pipe would need to be replaced because it was deteriorating and would cause the same issue later on. It was going to cost over $10K to do it, because it would require the street to be dug up and permits would need to be obtained to move ahead. Not wanting to wait on this or have our house flood again, we agreed to get it fixed immediately. At the time, they suggested financing through MySynchrony in order to get going right away. We were told we'd be getting a great interest rate, and be approved instantly, so we went for that instead of totally draining our savings or using our credit card. Unfortunately, MySynchrony has been a pain to deal with, and we would have been better off using our credit card or waiting to see our own bank for a loan, because the promised low interest rate did not happen. To make matters worse, I wanted to try to transfer the remaining balance to my credit card, and MySynchrony won't accept anything but a bank account to accept payments from. I find this "bank" to be quite shady and would advise anyone else approached with the concept of financing through this company to be aware and use any other means of financing available to them first, or walk away from the project entirely. Then there was the miscommunication with the city. No more than four months after our street was dug up to fix the pipe, Layton city came RIGHT behind them and dug up the EXACT SAME SPOT for sewer issues. I called the city planner and asked if there was a potential for us to have saved money, since the city was going to be digging there anyway. They admitted this probably could have happened, but said it was an example of "the left hand not knowing what the right was up to." I would think All Hours, as the entity procuring the permits, would be proactive to ask the city if there were any future plans to dig up the street, but apparently not. Mixed feelings on this one; smaller issues seemed to be fixed rather easily and for not too much cash. The lager jobs you may want to consult with a few other companies first for price comparison and advice. Also, any company using the shady, one-star company (on Yelp) MySynchrony needs to be given a second look. read more

Just want to update the level of incompetence at All Hours Plumbing and Heating. After a near 700 dollar bill of maintenance preformed with zero results which was non-refundable , my inexperienced GIRLFRIEND was able to deal with a few simple phone calls to the manufacturer and successfully fixed the unit. This company is performative and lacking in deliverables, as in we paid the amount the unit was worth for basic maintenance. We recommended you do your research first before calling the "professionals." Happy holidays. read more

First let me say the tech was very good. He arrived on time, did the work, and was friendly. And took Covid precautions. But I dont understand how this company can justify charging $500.00 dollars to run a snake down a pipe... an estimate he gave me BEFORE even starting the job... and then the job took 15 minutes. Total. Now the tech was nice enough to waive the $89.00 estimate fee... but still. $407.00 dollars for 15 minutes. And I have the video to prove it. So shop around... there's got to be a company who charges a fair price for a proper job. read more

James and his rock star helper ( didn't get his name but he looked like Jerry Garcia!!) showed up FAST - gave me reasonable quotes on the slow drains ... and fixed them right away!! After trying literally " all the big guys" that charge ridiculous rates - I was very happy to have them quote me reasonable rates on other plumb issues ( we have two Houses and I volunteer at my church). So.. I ordered other things such as a saltless water softener - that James and Rock Star educated me about!!! USE THESE GUYS!!! This company is AWESOME. Fast Reliable HONEST Reasonable prices (!!!) Knowledgeable and willing to share - finally after 8 years in the valley of the Sun ( and many trials and errors!) I found my plumber!! Now... if I could just find an electrician who isn't a rip off.... read more

Blain and Eli were so great to work with! I got both my new furnace and AC done in about 5 hours! They left the work areas super clean and kept me informed throughout the installs. Great company! read more

PREDATORY COMPANY BEWARE!!! Devon showed up 2 hrs late. After showing him the water heater he opted to try and screw me by paying $2300 for a water heater that only needed a new Thermopile simply because he wasn't getting a code and was too lazy to check the voltage. Not knowing at the time what the true diagnosis was, I had to get with my insurance first, which only took 5 minutes to determine they wouldn't pay for it and he decided to try and charge my $250 for labor in addition to the outrageous $89 to come stare at my water heater. On top of that he forged my signature on the invoice. I had everything on record, and All hours had no choice but to remove the charges. Do not recommend read more

Alex Green showed up for our appointment on time with a mask, house booties and the kindest, "can do it" attitude! We were told by the office that the appointment would be an estimate and an install for our new gas fireplace and Alex was told it was just an estimate. After the initial confusion, Alex was sympathetic to our needs as we had waited over a month for this appointment and told us he could install for us. He was quick, effective and so personable. We will keep using All Hours Plumbing because of him!! read more

The tech quoted me a price that was more than 200.00 more than another plumber. Also even after the quote he was not sure what the problem was! Tech was not competent. read more

Absurdly expensive. Called them 2nd year in a row for a snake. They claimed they couldn't clear the pipes, but the auger they were using was woefully undersized for the job. They then were going to have to call in for the jet, but the original fee wouldn't be applied to that job. Not my problem that they brought the wrong tools to the job. overall they wanted 700 bucks for the service. I called a different plumber and had the jet done for 150 bucks. read more

Our son had an active water leak in his older apartment building by UU. For 9 days we reported. Building maintenance and other plumbers tried to solve. Finally they called in All Hours Plumbing and they found and repaired the leak. Chris Parker was awesome in educating my son what had happened and what to watch for in the future should he get another leak. He even brought my son lunch!!! This out of state parent was so grateful that Chris Parker and All Hours Plumbing stepped in. read more

The other guy that said they scam you on price isn't lying!!! They should be ashamed of what they bid on estimates. I had one good experience with All Hours so I called them to install my faucet and garbage disposal. He tried to tell me it was $485 just for the garbage disposal install (which we already had). The whole quote was $1800. I don't know if he thought I was just stupid, but I called others and they were astonished at my original quote. I ended up having it completed the same day by someone else for $375. Honestly I thought their customer service was so good, but it is not worth the extreme prices. They are obviously just hoping people are so desperate they want it done. read more

All Hours - Plumbing Near Me - Salt Lake City, Utah

Called and spoke to Jim to get an estimate. When he came by I noticed he didn't have a mask on so I kindly asked him if he could put one on before coming inside. You can tell he was visibly upset when I asked him this but said he would go grab one but then changed his mind all of a sudden and decided he would just leave instead. This company obviously doesn't value your health and safety. There are plenty of other companies out there that do. read more

I made the mistake of using All hours. I then compounded my mistake by purchasing a contract. Incompetent people come to service your furnace, ac, doesn't matter then EVERY TIME tell you something catastrophic will happen to your system unless, of course, you make the upgrades with them at a cost of no less than $10k. Slimeballs. read more

My water heater went on Labor Day so me and my son went to Home Depot and purchase a new one in stalled the water heater our selfs but the connection were leaking made appointment with all hours plumbing which the messed up on our appointment dates my wife took two days off from work . well the plumber came to our home and told my wife it's our new water heater my Anode rods on the new heater are bad, I spoke to he plumber on the phone he try to tell me I need to take the water heater back to Home Depot I said no it's not the water heater it's the connections the hot and cold line coming from my house that needs to be retrofit he kept on saying no no I'm wrong that's not why it's leaking I told him just to leave it alone I will get a new plumber company I drove home and the plumber was still at my home I showed plumber the part that was leaking he says no that's not it . I told him yes it is I t I did a test leak on the pipes . Then plumber told me I need a Expansion tank I said no just connect the hot cold water Lines to heater then he told I need to change the piping ask why ? Because !! Had to go back to work came home in the evening the water heater was connected and worked fine . The moral of the story is only thing I heard from this plumber when i got home on a break is what he couldn't do for me never told me what he could do until I encouraged him just connect the hot and cold to the water heater .. never had issue with this company before until today ..because how I was treated and loss of money my have to look else where read more

We had 2 major plumbing problems occur simultaneously: leaky faucets by the washing machine and a hot water heater that shut down. We've used All Hours in the past. We know them to be both a little pricey but extremely good at what they do. Our serviceman was T.J. He came a little earlier than scheduled (with notice) and gave me an excellent estimate. He identified 4 specific tasks but was careful to explain that 2 of them, while important, could've waited. We decided to have him do the entire job. We were extremely pleased with T.J. and the work he performed. He was courteous, professional and very knowledgeable. He gave us good advice. We did not get the impression he was trying to gouge us. He was realistic in the amount of time he would need and he was careful to clean up after himself. Yes, it was pricey, but I suspect all plumbing jobs are these days. Overall, an excellent review. And a definite thumbs up to T.J. read more

Christian was my guy - showed up in disposable booties, mask, and ready to fix! He explained the problem, options, and what was needed, and charged me fairly. It's interesting that I had a plumber give me an estimate just two days ago after seeing the job, and quoted me $865 for the same work that Christian did for $87. Thank you for being honest, clean, professional, and kind. I'll definitely be calling All Hours for all of my plumbing dilemmas. read more

I had used this company roughly 1 year ago to clean out the main drain in my home. I had also decided at the time to purchase a warranty. I now have another clog in my sink. I thought that these guys would be reasonable due to being a prior customer. They wanted 278.00 to snake a drain approx. 30 feet. This is a ridiculous price. I said no thank you. Steer clear of this company unless you like paying more than is reasonable. read more

I arranged to be home from work for the day to meet All Hours Plumbing between 8:am - 1:00 pm. A dispatcher called around the end of the time frame to say she didn't think a tech would be able to come by. A little after 2:00 I received a text saying that a tech was coming to my home "soon." I waited at the front door and no type of van came by. I did receive calls that showed as "spam" on my phone so I did not answer. I eventually received a voicemail around 3:00 that was left by the tech under the spam number. I called back to talk to the tech and ask him to come back. He hung up on me. Both the Any Hours dispatcher and tech were rude. Eventually, a manager texted me and said he can "prove" a van came by. Maybe it drove by, but it did not stop yet alone to come to the door. He also made reference to the spam calls as proof of their service. Dear reader of this review - how many times to you answer spam calls? His proposed solution was an emergency call on Saturday with a $199 extra charge "If you feel changing the color of your faucet is an emergency." This company is snarky and totally tone-deaf to the customer perspective and that I took a day off work to be available for a scheduled appointment. I wasted a day of paid time off for no reason. If this scenario played out with someone like my grandmother, I would consider it harassment. Do not use. read more

Daniel did an excellent job when he came out to repair a leak and give me an estimate on a pump replacement. He was extremely professional, knowledgeable, and honest about the work required and the cost options. While the prices felt really high for the work that was done, the experience working with Daniel was excellent. read more

I sold my condo and found a leaking faucet in the laundry room only after moving out. Had to have it fixed immediately. Called one place and they gave me a bid of $600 to replace the faucet. I thought that was absurd, so I called All Hours Plumbing. They sent a guy out the next day and he too said it was a $600-$650 job. I couldn't wait any longer, with water dripping down the wall, so I scheduled with All Hours, although the price was ridiculous. The tech told me it would be a 2-3 hour job. I figured that was how they came up with the price--I understand average per hr price for a plumber is $200. A tech came out the next day to replace the faucet. He was on the property for 45 minutes, with the actual repair taking 30 minutes. I was so glad because I knew the cost would be less, but when he was done he said the price was $650. I couldn't believe what I was hearing. I was very late for another appointment and couldn't spend the time arguing. I assumed he'd been told to charge me $650 so he did, even though he only was in the place for 45 minutes. I figured I'd call the next day and ask for an explanation and a refund of at least half the price. I sent two emails, explaining the situation and received no reply to either one. Good luck getting anyone to talk to other than the receptionist at this place. When I called I explained why I was calling and when I said I was going to ask for a refund, she laughed. Not an outright ha-ha-ha laugh, but a sort of snort, like "good luck, lady." I couldn't believe it. She said she'd have someone call me right back. I also asked for an itemized receipt. She emailed me a receipt that said "replace laundry room faucet - $650." No call-back that day or the next. I called again and when she told me someone would call me right back, I said I'd hold. At that point she transferred me to someone named Rob who listened to my story, said they don't charge by the hour, but flat rate by the job. (First time I've ever had any type of plumber, electrician, anyone charge this way.) He said he was out in the field and he'd look at it as soon as he got back and would call me by the end of the day. Right. No call back that day (Friday). I called again on Monday afternoon and was told--once again--that he'd call me back immediately. Three hours later I called one last time and she offered again to have him call back. I declined and told her firmly that I would be writing a bad review and contact the Better Business Bureau. Their customer service after the job is done and they have your money is abysmal. A receptionist who laughs when you give your complaint?? I wouldn't use this company again for anything, ever. read more

I signed up for a service contract in the spring. I was supposed to get a tune up for my HVAC unit; the appointments just kept getting cancelled for various reasons and they never followed up so the service was never done. They did do a good job when they serviced my heating system; all in good working order. But....they came to change a filter in my reverse osmosis system and then the trouble started....the serviceman told me it was difficult to change the filter, asked how old the system was and then told me I needed a new system (instant hot & reverse osmosis) and that it would cost me $4,900. I found someone who is doing it for $2,400; a company that has an excellent rating. These guys sell you the contract and give you confidence that they know what they are doing and then over charge. read more

We recently bought an old home in the Sugar House area and although the company that performed the sewer scope prior to purchased stated that everything looked 100% good, a few months later we had a clog in the main sewer line going to the city. This caused flooding in the unfinished and finished part of our basement. The immediate issue was to unclog the main sewer line which All Hours did within a few hours after calling them. They also did a sewer scope to understand what caused this and ultimately make a recommendation to prevent this happening in the future. It was clear that the company who previously did the sewer scope missed many "root balls" which should have been cut back. Our primary point of contact at All Hours was Paul who was very helpful in explaining the issues and what could be done to prevent this from happening again. My experience so far with this company is that they are very honest, thorough with their work and friendly to work with. They will be my plumbers for any future services. read more

Do not hire these guys. Did not finish the job that was paid for. Didn't care that it didn't work after they were done. Also left the job not in code. Basically it was we'll charge you more to fix the problem. No guarantee and no follow up. read more

I had a pipe break in the wall of my shower. I called all hours plumbing and the were out with in the hour. Anthony or AB did such a wonderful job and I am so thankful for his skill and detail to job. I can't thank your company enough to get my repair done and the new fixures are beautiful. Anthony was so knowledgeable on what he was doing and explained everything in detail. If there was a 10 star review I would give it to Anthong and your company. Again so many thanks. read more