1. All Glass & Mirror

    0

    Annapolis, MD

    All Glass & Mirror

    3.8 (16 reviews)
    Open • 8:00 am - 4:00 pm

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    Response time

    1 day

    Response rate

    100%

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    I strongly recommend not using this place. I must say that there has really been no good part of working with them. Good lesson to learn $2500 later. The door was about 10% of my whole remodel! I was getting several quotes for Master bath shower doors. I called and left message but did not receive call back. Then when I mentioned to my contractor he said something to them and they said they did call. My voicemail works just fine. When Nicki called back she had such an attitude. Okay, I gave it a pass. They came to measure and I decided to use them. The estimator was a good guy. They came to install and either the measurement or the cutting was wrong because door did not fit. I called and spoke with Nicki again. She literally said, 'Oh well, we will order another one.' Not sorry for the mistake or that you took off a half day of work for us to come install. And I wasn't even upset about it because stuff happens. Do you think anyone apologized for the mix up? NO! That was Tuesday, Oct 3, 2017. And to add to it they never got back to me to let me know when they were coming to put the new glass in. I literally had to email them on Friday, Oct 6, 2017 at 4:59p and ask. Mind you by this time they already had $1500 deposit from me. So the owner emailed back and said well we expedited it, (like she was doing me favor on their mistake) and she had me scheduled for Tuesday. I asked when someone was going to notify us. Someone has to take off to let them in. OWNER also never apologized. Fast forward, glass installed Oct 10, 2017. Before the installer left I said I thought the door was too hard to open and dragging on the threshold. He said that is the way it should be and I would be glad about that later because it would loosen up. About 1.5 weeks ago (Jan 24, 2018) I noticed the piece of rubber striping was coming off the bottom of the door. So 3 months. Emailed the company today and got a call from Nicki. She said there is a 30 day warranty and I could come get a strip for $25 or if someone comes out it would cost me a lot more. And that's normal wear and tear. I told her the door is not in there correctly like I told the installer. And her 'oh well' came out again. She didn't offer to mail it say we will give a discount. Why would I buy something that is going to come off in 3 months because the door is still rubbing on threshold. I should have stuck with one of the other companies I got estimate from. Live and learn. I am always doing projects on my house. Getting ready to start another bath. I am so easy to work with. Have a contractor I have worked with for 14 yrs. I don't require much. But good customer service is really important to me. I am so surprised in this day and age that people would have such horrible customer service. Word of mouth is so important. Makes me grateful for Yelp.

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    6 months ago

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    5 years ago

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    9 years ago

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    6 years ago

    Great service. Had a screen redo. Owner came out, picked up and returned a few hours later.

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    9 years ago

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    10 years ago

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    7 years ago

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    8 years ago

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    12 years ago

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    Ask the Community - All Glass & Mirror

    Review Highlights - All Glass & Mirror

    “My Pella sliding glass door recently shattered and they recommended replacing the entire door for a price of $4,500 or more.”

    Mentioned in 2 reviews

    Read more highlights

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    Despite the setbacks, the installers were professional and the finished door looks very nice. Once…read morethe installation was finally completed correctly, the quality of the product itself met my expectations. However, the overall process was far more stressful than it should have been. My original appointment was scheduled back in February, but no one showed up, and when I called, I was told the appointment was not even in the system so they had to rescehdule. Then on installation day, the crew arrived with the wrong size and wrong color door, which delayed the installation and caused me to miss work. Communication throughout the process was slow, and I had to repeatedly call and request escalation before receiving consistent updates. Ironically, communication became much quicker when it came time to collect the final payment. While compensation was eventually offered, it felt like the minimum possible amount considering the inconvenience and lost time involved. In the end, the final product turned out well, but the scheduling, communication, and ordering issues made the experience frustrating overall.

    All Glass & Mirror - windowsinstallation - Updated October 2026

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