I worked with this company 2 years ago when I remodeled my bathroom. There is no question, they were more costly than some competition, but they had the water stain resistant glass that I was looking for and they seemed knowledgeable and reputable. During install, I asked the guys to be cognizant of how far they screwed one side in, as there was a pocket door in the wall. They ended up screwing into the pocket door leaving three holes in the door which the install guys did not tell me about and tried to conceal with caulk.
When I reached out to management, they were good about offering to come back out to fix, but they didn't want to replace the door, so I figured it wouldn't be the same anyway and I am able to patch, so did this myself.
The shower door did not seem aligned properly and the hinge sloped down, which I DID ask the install guys about, but they said it wasn't and wouldn't be an issue. My fault for not pursuing further.
Fast forward two years later, it IS an issue. The door does not close all the way and the hinges are continuing to come loose. When I spoke Nickie today about the issue, she was relatively pleasant when she told me it would be $175 to have it adjusted to how it should have been from the beginning. I was pleasant as well, noting that this seemed like an excessive charge to fix a less than professional original install. She was certainly doing her job, which I don't fault her for, but of course $175 on top of the original $2500 door, seems ridiculous because I was stuck with installers that apparently did not know how to properly install.
Nickie's demeanor slipped the more we discussed, with a sarcastic tone coming out. She compared the glass door to a car that needs constant oil changes and upkeep, and that with overuse it happens. I do in fact shower everyday, sometimes twice, if this constitutes as overuse.
Moral of my story; whether it's common or not, I was unaware that a shower door could only last two years from this company, before requiring on going maintenance like a car. I did not realize this was in the same category and am disappointed in her attitude and unwillingness to stand behind the work, which was documented as being sub par from the beginning. read more