Writing reviews isn't in my comfort zone but I was so pleased with Rob's service. A 40-yr old…read moreKohler cast iron Jacuzzi tub on the 2nd floor developed a leak in one of its parts and it damaged the ceiling in the family room below. I was faced with having to remove and replace it or fix it. Because it is cast iron, removal would have necessitated thousands on repairs and renovations, fixing it was our preference. The problem was finding a qualified guy knowledgeable about jetted tubs, particularly dated ones like ours. This proved to be a daunting exercise. I lost count of emails and texts to retail stores and spa installers. I then wised up and contacted the main customer service number for Kohler and asked if they had any certified technicians in my local area. They said they have 2 and I followed up with Rob because, frankly, he reached out to me first. AND I'M GLAD I DID. He is super knowledgeable about these things and has a ton of experience and has seen it all. After I described the problem area, he asked me to send a pic of it. It was impressive that he was able to identify exactly what the part in question was, what its function was and then pinpoint the most probable cause of the malfunction. And then, refreshingly, he very clearly detailed what his charge would be for coming out and do the repair (so no surprises). We are quite a distance from him and so he added that there would be an additional charge for the travel time and gas. All in, his charge for the work done and additional travel was very reasonable. On top of that, he showed up on time and got right to work - and after a couple of tests he fixed the cause of the leaky part (and verified the repair by filling the tub). We are very pleased to have our working tub once again. Thanks, Rob. You're the best!

I would steer clear of this place. I'd report him to the BBB, but - surprise, surprise! They're not…read morelisted... Thankfully this place never did any actual work for me (dodged a bullet there!). But I did reach out to Rob via email, the owner and proprietor of Classic Baths, about repairing a steam unit in my house (entire transcript below for reference). He wanted $240 just to come to my house and look at my the unit, which seemed a bit steep. Fearing that it might be a difficult repair due to location, costing me even more money, I sent him pictures of the unit to help him out. After he looked at the photos, he told me that the original installer of my unit "should be shot," and then said, "No wonder you wanted a free estimate...you deserve your contractor." He then accused me of trying to pull one over on him. His words: "You knew this was going to be a problem and didn't mention it when you wanted a free estimate. You knew there was very high likelihood that this was going to be a problem but chose not to say anything until you knew you were getting charged. You deserve your contractor. "BTW, telling you your contractor should be shot was for free." This is the kind of condescending treatment that my wife and I have grown to expect here in Westchester. We're a middle class family with a one and five year old in daycare, and sizable bills: we can't afford to throw money around. 30 years or 30 days in the business, you just shouldn't treat people with kind of disrespect. Very sad. ---------- email transcript ----------- Hello Rob, My name is a David Schwittek and I live in ______ _______. I was referred to you in regards to steam unit repairs. I own an Mr. Steam MS 90 that stopped working. It pumps water, but never steams it. Might you be available to stop by and provide me with a repair estimate? Thank you In advance. Dave Schwittek ---------- Hello David, A one hour service call is $240 plus parts and tax. Regards, Rob @ Classic Baths ----------- What if it can't be fixed? I'd like to have a good idea of what I'll be paying before someone shows up and charges me $240 +. I hope you can understand. Thank you. -Dave ------------ Anything can be fixed, it's a matter of how far you want to go. If the cost is too much and you decide not to repair you may elect to replace it, I still get paid for my travel and time. I hope you understand that I can't know what's involved until I troubleshoot it and I charge for my time. thanks, Rob ------------ Just to clarify, we would pay you a minimum of $240 for the first hour, but you could then provide us with an estimate without going any further than that first hour correct? -Dave --------------- In one hour I should be able to fix anything other than a major problem. If it needs a major part such as a new heating element I would have to order that but I'd get your approval first. Anytime left from the one hour is counted towards the return trip to repair. If it is something major and you elect not to repair then the charge would be the $240. All of the above assuming the initial install was correct and there is proper access to the unit. Rob ------------- Understood. This would then be a good time to show you where the actual unit is. Please see attached photos and let me know what you think. -Dave ---------------- I think your installer should be shot. There's no way to work on that, it's installed with the access panel facing inside the hole, no way to work on anything. That is the back of the cabinet you see. Also, no unions on the copper lines to facilitate removal. Sorry but that's the truth. Regards, Rob @ Classic Baths -------------- That's what I thought. Our contractor moved it there. So that's that? -Dave --------------- Can you open up the wall on the other side of that door? Then the front would be accessible. Rob ------------- No sir. This is the only access point. Can it be removed/replaced? -d -------------- That's going to cost a lot more than $240. And then you'll have the same issue the next time it needs service. No wonder you wanted a free estimate... Regards, Rob @ Classic Baths ---------------- I wanted a free estimate because I have a one year old, a five year old, a mortgage, two cars, and credit card debt. I can't afford $240 just to be told my 'installer should be shot.' Good day. -Dave ---------------- I can't afford to allot 2 hours of my day to go see a job where it would be impossible to do anything and not get paid. You knew this was going to be a problem and didn't mention it when you wanted a free estimate. You knew there was very high likelihood that this was going to be a problem but chose not to say anything until you knew you were getting charged. You deserve your contractor.

We give Mike's Septic Service 10 STARS!!…read more Wonderful and very quick response cleaning out our septic tank when our regular guy was hospitalized. Great job clearing a blockage in our washing machine line, too. Reasonably priced. Dependable, honest, friendly, professional. We enjoyed meeting them so much. Highly recommend Mike's Septic Service!!!!

I wanted to go with a family owned business but this father-son duo do not care at all. The…read morecommunication is awful. They give you a quote and then drop off the face of the earth. Call them multiple times for them to say they'll call back with 0 call back. Said it would take weeks to get an appointment for a job they said was urgent. I went with a different company that was able to schedule my service within less than a week and had amazing communication. Definitely would NOT recommend dealing with mikes septic. Go elsewhere where you're business is actually appreciated.

I couldn't recommend Greenwich Drains enough. They were extremely honest and accessible during our…read morelate night emergency. The guys were extremely friendly and provided us updates while they were at the house. This is every homeowners fear of having a drain issue, and Mike and his team put me and my wife's concerns at ease.

Very disappointed - needed some work with camera for town sewer dept. They did not fulfil the…read morerequirements of the Permit. A DVD is required, they gave us a USB flash drive and do not do DVDs. Make sure you find a company that does what the Town and Permit require. Greenwich Town told me that this company is one of the few that does not supply a DVD, and Town will not accept a USB flash drive.

I had a clogged storm pipe under our driveway which was leading to our driveway flooding in the…read morelatest storms. The All American Sewer team arrived the next morning and were fantastic. They gave me a quote before they began the service, cleaned out a 20 foot 6 inch wide storm water pipe and made some adjustments to make sure it doesn't get clogged again! They were fantastic and I would highly recommend. I got a referral from another plumbing company who services pipes in upstate CT. They told me, unlike commission firms like roto-rooter who want to upsell you on other services, All American prices their service fairly and what it should cost for the job. I would agree completely and totally happy to pay for great service!

Made a call to them they were early, professional, all calls to a company that provides services so…read morewell should be recognized

needed my boiler and storage tank replaced, had Silk Plumbing come out to look at the job, showed…read morethem what I was hoping for to save apace in the furnace room, came out on the day they told me they would be there and did better that I was hoping for saving space, couldn't ask for more

Charged me 20 minutes of travel time at full hourly rate during regular business hours to come from…read morehis office 4 miles away. When I called the office and asked them to explain their travel time policy, they failed to return two phone calls. If you are looking for someone to joyride around town and then charge you for it, then this is the guy for you.

They redid my heating system in my multi use commercial building. Converted from oil to natural…read moregas. They were very fair on the price did the work effectively, very clean, and respectful. I highly recommend Sal and his crew. Paul H

Service horrible . Response and workmanship below expectations…read more Late each and every day they were on the job . Would not use again Plenty of more qualified plumbers in the area.

I just had the best plumber in Stamford install my dog grooming tub & new water heater at my new…read moresalon. Phil and his team couldn't be nicer . He not only took my tub out of my old grooming salon and delivered it to my new salon . It was crunch time and my new salon was booked with dogs for grooming and I needed to open in 4 days ! He said that they could install. everything in 2 days . He did it !!!! Friendly , honest and clean ! I wouldn't use anyone else AMAZING PLUMBER

I would definately recommend and would use them again. I have used Phil and his team twice now-…read moreboiler installation and bath and shower installation. Professional, trustworthy and friendly team. Nothing too much trouble. Job well done.

Fast, on time, polite, professional, fair. What more can you ask for?…read more We had a hot water tank fail on us last night and leak in the basement. I had never used those guys before so I wasn't sure what to expect. Jimmy picked up right away, sourced a new tank for us (we got the last one actually), and had it installed this morning. That's less than 24 hours! Anyway, I'm very pleased and will definitely work with these guys again

Do not use socci for any water filtration or well work. They are normal plumbers who claim to have…read morethe knowledge and understanding. This company charges premium labor rates for mediocre work. I recommend calling another local company, a handyman could do a better job then J socci.