I have been going to Alpha Automotive with my vehicles for the past 3 yrs. A couple of weeks ago…read moremy 2008 Ford Expedition stopped suddenly in Atlanta. After getting towed home on a Sunday, I called and left a message for Alpha Automotive about my situation. The next morning Shannon from Alpha Automotive called me. My Expedition was picked up by a tow truck noon that day. After diagnosing the problem, it was fixed by Wednesday morning. I picked it up that afternoon. I drove the vehicle a few hours to get some errands done and it was stalling (misding) a little. Thursday morning I took it back to Alpha, they put it on the diagnostic machine, in an hour they had fixed my vehicle, and I was back on my way. Kevin and his team didn't hesitate to make sure my vehicle was 100% fixed. I will continue to have Kevin and his team at Alpha Automotive to service my vehicles. Thank you Alpha Automotive!

I got in to a minor accident and needed to get 3 quotes. I decided to go with Alpha since their…read morequote were more in line with the cost of the replacement mirror and labor, compared to the quotes that were half the cost of their quote. I tried to work with the owner of the company that I got in the accident with and Alpha and they could would work out the payment arrangement. Big mistake. I visited Alpha for the initial quote which I received. They were going to order the part and let me know when I arrived. I went back about a month later. They looked in the system, said that there was note and he said he would have to call me back. So I left. Another month went by and I did the same thing and left with the same result. My guess and its just that, the owner of the company that cause the accident and Alpha got together and decided not to work with me. I don't know. Only my mirror was damaged after a work truck crossed into my lane and decided not to stop. I filed a police report and I should have just called a lawyer. Lesson learned. Thanks for nothing Alpha. Too much time passed and now will have to replace my own mirror and I accept my mistakes for not stay on both companies.

took my 2018 Honda Pilot Here Once! it was overheating and acting up. brought it, paid for it, took…read moreabout 2 days to get it done! 3 days later, it did the same thing! I called them and they told me to bring it in, to see if they had missed something or something was left undone. my husband was at the Taco Bell and we asked for a tow truck, they said okay, but if it was their fault we wouldn't have to pay for it but, if it was something else other than what they were fixing, we'd have to pay the towing. the owing fee was $150... from Taco Bell, to the shop. it wasn't even that far. my husband ended up asking help to push the car. we get a call the next day, that the car is ready. we come in, they said "alright, take it". didn't get charged or get any explanation. second incident, my husband brings in his 2015 Chevy Silverado. it needs breaks changed on all 4. tell me why it's $2,000 ?? what do we do, we bring all the parts. the brakes and brake pads and router, and caliber. just for the labor it was $700? which is crazy, cause my husband kept going back and forth with them. they kept telling him they weren't the right breaks, or pads, and my husband comes to talk to the machanic and he's like "oh sorry, we haven't even opened the boxes or looked at them" NEVERMIND, $680 to change one set of breaks, router and caliber. FUCKING CRAZY. I'm sorry but, they need better communication skills, and they take sooo long to get things done.

Beware of Misleading Diagnosis - Get a Second Opinion!…read more We recently took our 2019 Lincoln Nautilus to Alpha Automotive in Locust Grove due to sluggish performance and visible exhaust emissions. After a quick inspection, we were informed the vehicle needed a brand-new engine--a repair quoted between $9,000-$10,000. The staff insisted this was the only option, and they removed the engine cover during the process. Thankfully, we sought a second opinion from a trusted mechanic and took the car to Legacy in McDonough, where we were told an engine replacement was completely unnecessary. The issue turned out to be a known and documented problem with that engine model (supported by a Ford service bulletin), not a catastrophic failure. Legacy handled the fix properly, professionally, and at a fraction of the quoted cost. When we contacted Alpha Automotive about the removed engine cover, they did apologize--but that didn't change the fact that we were nearly misled into an expensive, unnecessary repair. Our recommendation: Always get a second opinion, especially when faced with high-cost diagnostics. This experience raises concerns about transparency and trustworthiness. Consumers deserve honesty, not what appears to be pressure tactics or oversight.

On Monday at about 11 am as I was headed home from Blairsville, Ga to Savannah a car in front of me…read moreon I 75 south swerved to miss an empty gas can which I tried to avoid. I missed hitting it but it flew under my car, made a dreadful racket, then went airborne from my back bumper. A few seconds later I noticed in my mirror that a light bluish gray haze seemed to be coming from the area of my exhaust. I feared that the can had somehow damaged my car and I was burning oil. I was right! It did damage my car because a few seconds later my indicator lights in my Volvo 2013 C70 flashed a hazard signal with the words TRANSMISSION ERROR. My car began to lose speed and drive as I pulled off to the right shoulder of the interstate. I called a Ga HETO unit. It arrived within 30 minutes but he could not help me as my car was immobilized and needed to be towed. As he left, I called AAA for towing service. At 12:15 pm, AAA confirmed a wrecker was on the way and would arrive between 1:15 and 4:15 pm, and my request was listed as URGENT since I was on a "busy highway." At 4:13 pm, the wrecker arrived and towed my car to Christian Bros Automotive in Stockbridge, Ga. I chose them because they were familiar with work on foreign cars including Volvo. They told me that they would likely be able to evaluate the car the next day, and then they could give me a appraisal for repairs. True to their word, they checked the car, called me, we discussed repairs and costs, and proceeded with ordering parts and labor. On Wed the car was repaired, tested, and returned to me sending me on my way home at approximately 2:30 pm. Charles, my contact person there, was courteous and helpful, and made my dealings with them pleasant and professional. Truthfully I hope I never gave to use them again in these circumstances, but for an emergency repair these guys were superb!

This will always be my service center of choice. I've been taking my vehicles here since 2015…read more And my daughter now takes her car here. Very professional staff. They greet you by name and with a smile. They offer pickup and drop off nearby. Waiting area is clean and cozy. There's even a desk if you need to work while waiting. I've never feared being overcharged or duped into services I don't need. When I have questions, I call and they provide advice. I recommend them over and over again.

Yesterday I posted a review based off an unforeseen breach in communication. The owner contacted me…read morethis morning explaining the miss understanding. Once explained along with one of our prior conversations it became clear that our prior conversation was strictly confidential, meaning our conversation was never conveyed to the rest of his team. In true business fashion a full refund was offered and instead of excepting it I chose to continue our business deal. This isn't about pricing it's about the respect and I respect that.

I have been a Gowen's customer for over 10 years. I followed a mechanic from shop to shop for…read morenearly 20 years. They've taken care of multiple cars from basic maintenance to custom work and all for totally reasonable prices. Now, they no longer want to work on the same cars they've helped me maintain for over a decade. If you want a strong, reliable, years-long relationship with a shop that can maintain your vehicles, I would look elsewhere.

We have used Crossroads on a few occasions and have experienced excellent service and fair prices…read more This week I contacted them regarding the cruise control on my wife's explorer They could have immediately had me come in for repair but instead made me aware of a possible recall from ford that might cover the cost of repair. After we contacting Fitzpatrick we were advised our model was not included. So we dropped off our car Friday night and picked it up Saturday. Great job guys.

I brought our 2014 Subaru Impreza to Crossroads Automotive for an engine misfire, and they handed…read moreme an astronomical $2,381 invoice for routine maintenance. Looking over the receipt line by line, the pricing is unbelievable: $759.92 just for four ignition coils (parts that cost $40-$50 each retail), $387.48 in labor alone for spark plugs, and a $145 diagnostic fee that they refused to apply toward the repair work. They even tacked on a $210 chemical intake flush that does nothing for a failing ignition coil, then quoted another $1,113 to replace front control arms--a job independent shops routinely do for $650-$700 with an alignment. Total parts markups and bloated labor times from top to bottom; save yourself the frustration and find a fair mechanic elsewhere in Coweta County.

Horrible!!! I was…read morereferred to Pro Touch Auto by CarShield, and my experience has been a nightmare. My car was towed to their shop and kept for over four months, only to return with new problems they caused, including a gas leak, missing undercarriage, and a turbo cover that was never replaced. I had to bring my car back several times for issues they created. My cover to my engine was left off and the under carriage cover was not place on properly and cause it to drag causing more problems. Despite claiming the work was under warranty, they refuse to honor it and will not return my calls. I have called from other phone numbers and the owner Justin answers and have lied to me several times that he'll get back to me and never does. My car not drivable and has been for months now due to the poor workmanship, missing parts, and total lack of accountability. This has caused me enormous stress, financial hardship, and frustration. I trusted them based on a CarShield referral, and the experience has been completely unprofessional and unacceptable. Avoid Pro Touch Auto in Fayetteville at all costs. I hate that I have to write this review and held back from doing so because I thought that Justin would do the right thing and fix the problem his shop created. I am totally disappointed and wouldn't wish this on my worst enemy!!!! Services General repairs & maintenance

Took our 2008 Tundra truck to get the air condition service.. he quoted us 1300 plus.. parts of…read morelabor.. we paid $800 up front for parts.. truck was there for over 2 months.. just took it out August 24th 2026.. air conditioner still does not work .. ask for our money back.. he said he'd give us our money back for our parts.. but only gave us $200 of the $800 he took from us.. Justin is a shyster and a liar and a manipulator .. don't take your car there cuz all you do is get the run around

When you find a trustworthy garage that does good work at a fair price then you KEEP them. I've…read moreused this garage for decades for many different vehicles and issues. A small, family owned garage that busts their butts to earn a living by doing what they say they will do to the best of their ability- they've also been open and honest when they couldn't do things and pointed me elsewhere. It's too bad I'm limited to only five stars in this review. I'd give more if I could

The only place I get my truck serviced…read more I have been coming to this business for 30+ years. Never any issues, the work is always consistent and timely. Also, great prices on tires.

I always get fast friendly service. I have all vehicle maintenance and repair needs completed here.read more

I have been a customer of your shop since you first opened. Over the years, you've serviced not…read moreonly my family's personal vehicles but also several of my assigned work vehicles. I remember when an oil change included topping off all fluids, checking and inflating the tires to the proper pressure, and cleaning the windshield. Those little details were part of what made your shop stand out. At my most recent visit, I brought in my 2015 Ford F-250 diesel for an oil and fuel filter change. I understand that prices have increased over the years, but this service was over $400. While I was there, I also asked if you could remount a tractor tire onto its rim. I was told to check inside, and the person I spoke with said it wouldn't be a problem. After returning to my truck to wait, I was then told I would have to leave the wheel and tire to be mounted later. I explained that I needed it mounted so I could get back to work. I was then told there was a car that had to be finished by 10:00 a.m., so it would have to wait until after that--or I could take it to the tire shop up the road. I paid for my service and left. I went to the tire shop that was recommended, and they had the tire mounted in less than two minutes for $10. I realize times have changed, costs have increased, and businesses face different challenges today. However, higher prices should not have to come with a decline in customer service. One of the reasons I have remained a loyal customer for so many years has been the quality of service your shop has always provided. Unfortunately, this visit left me disappointed. I wanted to share this feedback because I value the relationship I've had with your business over the years and hope you'll take it into consideration.