I had a blank Auburn jersey and wanted authentic numbers on it. They assured me I would be taken care of. They used wrong number font and it looks ridiculous. Did. It even offer to correct. Very dissatisfied and would not recommend. read more

I've been bringing my business to All American Embroidery for years now, and I have never found any business that has treated their customers like family, and who consistently did excellent work. There was a rough patch during the pandemic, when they were down to almost no staff, and got overwhelmed with orders, but as always they took the time to explain this to me, and help me understand what the issues were. I don't know if any business that wasn't affected by covid in similar ways. I love the work they do for my company and for my kids clothing and backpacks. All American has a customer for life here! read more

I ordered three hats to sample in November 2022 with the expectation they would arrive before Christmas. They never came and I was never notified. When I called in late December to inquire, I was told they were on back order would arrive in January. In March they said my order was in and and being sent out to the post office. I was told i would receive confirmation and tracking. this never happened. I called again a week later and was assured my package would go out with that day's mail and that I would receive tracking. I did receive a pre-shipping tracking number but the package never made it to the post office. I reported this to them a week later--they said they would look into it and get back to me; they did not. I have called ten times in total, asking each time to talk to the owner, and each time he was busy or away. I asked for a return phone call each time; it never happened. Finally, on April 10th, I asked for a refund, which customer service said they would request and asked again for the owner to be in touch; he has not reached out once. As of today (4/21) I still haven't received a refund. I called again to demand a refund and let them know I am filing a complaint with the BBB tonight if I haven't received a refund. If you are looking for non-hassle business transactions, I would look somewhere else. read more

Absolute best customer service I have ever had!!! I had a super last minute rush order on a hat I needed embroidered and they were so helpful and organized about it! It also turned out perfect I was so happy! read more

I hate having to leave bad reviews, but there are particular instances where service and quality are so incompetent that it should be brought to others attention to avoid hardship like mine at All American Embroidery. I brought in ten caps and ten patches to be sewn on each hat. I was told price, which was reasonable, and I asked about how long it should take. The employee informed me it would be a week or less. Fast forward three weeks and still no caps. I call and someone tells me they are not ready yet, but might be finished later in the day; nobody ever calls, this was on a Friday. I call Monday morning and the hats are still not ready. I swing by store on Monday afternoon and caps are finally completed. When I arrived home and inspected the caps, all ten patches, on all ten hats, are crooked. They were not overtly crooked, but I could notice. I was just going to ignore this fact because it took so long and it was not worth arguing about; however the one patch that was sentimental, in that it was the last patch in existence of my late grandfathers store, was so bad it could not be ignored. First, the patch was not even completely stitched onto the cap, the edge was hanging loose. One stitch ran down almost the middle of the rectangular patch, nowhere near the edge of the patch, like it should have been. So I decide to take all tens hats back to the store. Upon returning I show the employee, who stitched the hats, all the problems. He does not appear to really care about the unsatisfactory work. I express to him that I can live with most of the caps, but the one that was absolutely botched was unacceptable. ( in most cases, this is where a quality business would not allow a customer "to live" with unsatisfactory work and would fix without asking, but not here at All American Embroidery) He explains to me that the patches are difficult to put on caps and that they were really too large for the caps. Well, if this is true, why would they not tell me this in the beginning, but rather do a halfhearted, subpar job on the caps? They had to have know the caps looked terrible and rushed; were they just hoping I would not notice? I took it as he was implying it was my fault for their shoddy craftsmanship. A customer brings in a difficult task equals justification for half ass work. I said that it's very odd that a professional embroidery business can not stitch a patch on a cap, but I've had friends do the exact same patches on the exact same caps, with a basic sewing machine perfectly. This was a very lame excuse to cover up what I can only assume to be a rushed job, because they ignored my order for three weeks. The employee finally agreed to fix the one hat and would call me when completed. Three months pass now and I never receive a call, so I have to go back to the store yet again. Now they can't find the hat, once they did, it STILL wasn't finished. I waited another 10 minutes for it to be completed. A woman finally brings the fixed hat to the front. I asked if 3 months was normal wait time and she explained my contact info had been lost and she assumed I would eventually return to the store. She also blamed the issue on the year being 2020. Not once did any employee accept responsibility for their mistakes or even apologize for their incompetence. So in summation, avoid All American Embroidery. In the past I had recommended them to others, but not anymore. Such a disappointment. read more

I visited this location to have an authentic baseball jersey embroidered with a number on the back and the front. I spoke with many representatives who claim that they are familiar with the process as "they do this all the time." Unfortunately, my expectations were far from the ending result. First, the number on the back of the jersey was perfect; the front was another story. The placement on the front of the jersey was on the wrong side and almost at my hip. I had to have the jersey sent back to have it fixed and I am still extremely disappointed. Not only did they place a hole in the jersey by removing the old patch but the placement is STILL not accurate. You'd think it would be easy enough to search "Auburn baseball jersey" find an image and duplicate it but based on my experience that's too much to ask for. Daniel Ray was extremely pleasant and great to work with, but I wasn't pleased with the blame placed on the embroider. He/she only does what they are instructed to do and from the looks of it no one could get it right. Use caution when sending your items to this establishment. read more