I first found Dorothy when looking for an adult daycare. My first interaction with Dorothy was very…read morehonest yet warm, and was late 2021 during COVID. Mom eventually moved in as a resident in June of 2022. Dorothy and her staff immediately made her feel at home, and of course, my trepidation of moving my mom away from home was eased. Dorothy and her staff were always eager to share updates of mom with the family along with pictures and videos. The resident was always spotless and cleaned without any storing disinfectant smells. It was really warm and inviting. It did not matter what day or time I visited. It was always the same. The care given to my mom was exceptional, to say the least. I went out of the country Christmas of 2022, feeling confident and relaxed knowing mom would be safe and cared for. Dorothy and her staff extend their to the end. Dorothy, Victoria, and Angela took time to attend my mom's funeral. That was truly special to my family and I. Thanks, Dorothy & staff.

We had our mom at Dorothy's for about three years. At other facilities, mom was over-medicated,…read morecausing more confusion. Her memory improved when she became a guest with Dorothy. This home is kept pristine and pricing is very reasonable compared to other options-- especially since guests receive much more individual attention. Later, when mom's memory did fade, the gentle, caring nature of Dorothy and all of her helpers was a great comfort to us. (My brother was horrified at other 'memory care' facilities he'd visited as they smelled, were depressing, and guests were ignored.) The thoughtful attention my mom received at Dorothy's was phenomenal. My mom considered Dorothy as more of another daughter. The love and care that she received was such a blessing and something that no money could buy. It was a gift. Mom was made to feel special. Thoughtful little things were done for her. As I live at a great distance, they would send photos of mom opening my cards and presents and she always had a huge smile. These would touch my heart and mean so much to me. With my mom's passing, we take great comfort in knowing that she was loved and cared for in the very best way possible. Dorothy is an absolute angel with the biggest heart and loving nature. She selects staff who are also caring. We could not be more grateful for the loving care that our mother received at Dorothy's.

I knew I found the perfect place from the moment I was greeted walking in! The whole staff makes…read moreyou feel so comfortable and cared for. They answered any and all questions. There are not many office that do not treat you like a number anymore. Their front desk girls are so welcoming and on top of their game. Dr. Michaud was great! I was so nervous from previous bad dental experiences and I was so relieved to have such a wonderful experience with their office. Thank you to Dr. Michaud and his staff!

I will be honest, I only went here because doctor told and near my home. Intake is fine....I had…read morebarbie....the anesthesiologist was great and the lady who put my iv in was great. The scheduling is ridiculous!!!!!!!!!!!!!!!!!!!! I had to call the morning of to get My appointment time and realized it was at almost 2pm. I hadn't ate for almost 24 hours by the time I got home after procedure. I literally could have went to work, but had to use my PTO for the day where I was laying around hungry and couldn't drink anything. I've been here before, but they had a time and scheduling was better. I will probably look for somewhere else next year.

After two recent surgeries at the Brandon Surgery Center, and as someone who has spent their entire…read morecareer in healthcare, I am happy to recommend the Brandon Surgery Center. My overall experience was a 9 out of 10. I appreciated the level of professionalism from both the clinical and administrative teams. Thankfully, my recovery is going well due to their experience, advice and expertise.

She is the best doctor I have her for years I love Brandi Rhody she takes really good care of me…read moreand my son

Absolutely the best doctor ever! She really knows her stuff. I've revered a lot of people and they…read morehave stayed with her also.

Susan is an amazing therapist. She listens to you and always has great insight into everything you…read moretalk about. I look forward to seeing her every week and can't believe an hour can go so fast, I could talk with her for more than hour. Would definitely refer to anyone in need of a therapis.

I was on a hunt for a new pediatrician and after asking around my friend recommended Dr. Rivera and…read morelet me tell you I am so happy they did! I loved my entire experience! The office set up is super cute and bright my kids enjoyed it they were also playing Cocomelon on the tv which my toddler LOVED and I appreciated as well! Judy greeted us in a very friendly and welcoming manner. She was also super sweet and friendly over the phone when I called to schedule our appointment. She was so patient with my highly active one year old and played with her as I shuffled all my things along with a newborn. She was such a big help and I'll never forget that. I felt relieved not feeling judged or rushed while I was there and this was all before even meeting the doctor! Dr Rivera is amazing as well. My babies responded to him so well. He is very knowledgeable and sweet, friendly, not intimidating and judgy which is everything I was looking for in a new pediatrician! In addition to medical services they have access to a lot of useful resources that parents of young children could use. It feels like family every visit and I'm forever grateful for them being my babies' medical provider! If I could give them more stars I would because 5 doesn't seem enough!

Extremely disappointed in how this practice has changed over the years…read more We have been patients of this practice since my oldest daughter was born. She is now four, and my younger son has also been a patient since birth. We stayed with this practice for years because we genuinely believed in what Dr. Rivera said he wanted his practice to be: quality over quantity and a place where patients and families mattered. Unfortunately, our experience over the years has become completely different. There have been ongoing issues with the office staff being rude and dismissive toward me as a parent. One of the issues that initially caused frustration was that the office repeatedly got my son's gender incorrect. When I corrected the information, instead of simply acknowledging and correcting the mistake, I was met with an attitude from the staff. Mistakes happen, but the way a parent is treated when bringing a mistake to the office's attention matters. We have also had ongoing difficulties with insurance issues and scheduling. Rather than feeling like the office is trying to help families navigate these things, we have repeatedly felt like we were an inconvenience. The situation that ultimately resulted in our children being dismissed from the practice was especially frustrating. I completed all of the required paperwork for my daughter's appointment. Instead of someone from the office calling or emailing me to explain that there was an issue with her primary care provider information and giving me an opportunity to correct it, I received a random text message stating that they could not see her because the information was incorrect. I responded and explained that this could have easily been resolved if someone had simply contacted me and asked me to correct the information. I received no response. The following day, my husband called the office and was told that because of my "attitude," they no longer wanted to see either of our children. Think about that for a moment. My daughter had been a patient there since she was a newborn and is now four years old. My son has been a patient since birth and is now almost two. After years of bringing our children to this practice, both children were dismissed because the office did not like how I addressed a problem that could have been resolved with a simple phone call or email. What is even more disappointing is that we previously had respect for Dr. Rivera and his vision for the practice. He often spoke about wanting to be different and prioritizing quality over quantity. Unfortunately, our experience has been that the quality of the overall patient experience has gone significantly downhill as the years have gone on. When patients repeatedly raise concerns about the office staff, it is incredibly disappointing when those concerns do not seem to be taken seriously. Now, even obtaining our children's medical records has become unnecessarily difficult. I requested the complete records for both of my children. Rather than providing a complete electronic copy of each child's records, I was told that I could individually download years' worth of documents from the patient portal myself. For a family that has been patients for four years, that can mean an enormous number of individual documents to download. The biggest issue for me is not that mistakes happen. It is the lack of communication, professionalism, and willingness to work with parents to resolve problems. We trusted this practice with our children for years. It is extremely disappointing to go from feeling like valued patients to feeling like our family is simply unwanted because we spoke up about problems we were experiencing. I would strongly encourage parents considering this practice to pay attention not only to the doctors, but also to how the office staff communicates with and treats families. The experience we had is very different from the practice we originally chose years ago.

I love the very upfront no nonsense approach of this doctor and his team. As a retired special…read moreoperator with plenty of pain issues they regulated expectations and have an amazing approach to helping me. 100% recommendation.

Great doctor but so sad Nevaeh is no longer there. She was such a joy! I sure hope you can talk her…read moreinto coming back! Absolutely one-in-a-million!!!

I cannot say enough good things about this place. They really helped my son and I honestly feel…read morethat they changed his academic trajectory for the better! We moved from out of state and our 1st grader had a very difficult time transitioning. He wasn't scoring well and had learning gaps. He has been coming here for 5 months and is now in grade level at school. His confidence is soaring and he is happy at school now. I attribute it all to this place. Our kiddo has adhd and it takes a very patient, animated and caring person to reach him. I was hesitant at first when I learned he would be working with a few different people but each and every one of them are AMAZING! They all are so sensitive to his triggers and work super hard at minimizing frustration and preventing him from getting worked up! This place is the bomb!