Spas typically have a relaxing, inviting, private lounge area (and some with extra included facilities like a hot tub, sauna, and/or steam room) for guests to enjoy before & after their treatment. This is not that kind of place. It's mostly only called a spa because it offers multiple treatments, but it's not a place to enjoy your day at.
The waiting room is small with bright rainbow cushions against dull gray walls, so it feels more like a doctor's waiting room than a spa.
The masseuse asked what focus areas I wanted for my $120 remedial massage, but she didn't focus on those spots and it felt more like a Swedish full body massage than anything. I've been fortunate to have several massages every year for the past 11 years, so I feel pretty well versed in the massage experience.
When I asked as politely as possible if pressure could be increased, the masseuse paused and was silent for about 3-4 counts, then said she had been doing massages back to back all day so couldn't do it. Awkward. The rest of the massage felt like I was just being touched and going through a process rather than focusing on particular areas I came in for. I wondered several times throughout if I should just ask her to stop and leave, but I didn't want to get confrontational.
The receptionist was empathetic and gave me a 20% discount for the unimpressive experience. That was nice and kudos for the effort. read more