Not a good experience at all! We had a reservation and a large group came in and we were out! They…read moreheld my deposit for 4 business days. I'm not a fan.

First and foremost as of July 12th Apple maps will take you to the wrong location! Use google maps!…read more They could be more technically savvy which would help considering they had a "sold out" sign but upon checking actually had two bikes, so definitely ask as they don't keep inventory well. Our bike was great, no issues, got us to and from Siena in 95 (40) degree heat no problem. Another issue, they have waaaay more bike rentals than GPS, so you might have to jerry-rig your phone to the bike like we did. Definitely would be a five star if the gear wasn't so gross. My husbands helmet stunk terribly and even the removable/washable pads were unclean. We lysoled it and wiped it out, it turned the towel black/brown, so nasty. The gloves were also disgusting. The jackets don't even have a spine protector.

B-RENT, I already replied to your answer the other day at customerservice b-rent.it (confirmation…read more#733424478), giving you all the details regarding to what happened but as of today, still no answer from you! Please, I need to get reimbursed immediately! The car I got it from you was already damaged and it was checked on the paper that I signed when I picked up the car! Please check the signed paper by me with all the checked marks where the car had damages! Keep in mind that I have almost 30 years driving experience with no accident incidents ever! I will ask you one thing though: in 10 min of driving the car from your place to the underground parking, what are the possibilities of that car to be scratched/hit/damaged on the rear side and also on the mirror... unlikely! I drove the car for only 10 minutes until you came to pick up the car from the parking lot. This car was damaged everywhere and when I requested a different car, I was told that I will never incur any charges regarding the scratches and damages the car may have! Trusting your company cost me € 379 plus €51.... and that's for only 10 minutes of driving! I hope you see the facts and as a serious car renting firm as you think you are, I should get reimbursed ASAP, instead of overcharging my credit card fraudulently €379 and without going thru lawyers and bad publicity while you're deleting my comments on Facebook! If I'm not getting an answer I will definitely seek a lawyer and I will prove that you're just a fraud in this industry! Thank you for understanding and best regards.

We made a booking via Rentalcars.com in February 2019 for a one week rental period in August 2019…read morefrom Florence Airport. As part of the booking we requested 2 child seats. I called twice the day before pick up to check on this but their system was down . On arrival they told us that they had no car seats . We have two year old twins and it I was 38 degrees outside . Therefore our booking was useless . The woman who we dealt with called Claudia was extremely rude and unhelpful. The philosophy of this company seems to be "book with us , request child seats 6 months in advance and roll the dice " . Also they ask for two credit cards despite the email and app of Rentalcars.com stating to bring one card . This is an issue that we will take up with rentalcars.com but it illustrates what sort of company this is. We have rented cars all over the world , Jaguars, Range Rovers etc and no company (Hertz, Europcar, Enterprise) have ever asked for more than one credit card . This company is not to be trusted with your holiday car rental . They will not provide child car seats and will not help you in any way. They then tell you that car seats are subject to availability, which is a way of avoiding taking responsibility for not being organised enough to make sure they can fulfill your booking .Remember it was 6 months notice that we gave them. Even if we had 10 credit cards the booking would have been useless without the car seats . We were then forced to go to Europcar next door and pay double for a last minute on the spot booking . Guess what , they accepted one credit card and had two child seats . They didn't need 6 months notice to not deliver this most basic and essential of things . This company is to be avoided at all costs .

We had a great experience renting bikes here. We came right before closing the night we got to town…read moreand the lady at the desk gave us a discount for two days. We got two bikes, helmets, locks and a basket for 60 E. The bikes worked well and we rode them all over Firenze. I tipped my bike over the next day and my basket came off. She promptly fixed my basket with a smile. Really easy and pleasant experience!

Giramondo is run by a very friendly family from Brazil. Their prices are as good, if not better,…read morethan the other near by bike rental places. Their hours were better - they were open later and permitted us to bring our bikes back late in the evening. The owner greeted us upon return and insisted on having a drink with us. They were so friendly and accommodating. After visiting 2 other bike shops to get a feel for them, we knew we had made the right choice going with Giramondo. Thanks for a great day of biking in Florence!

We went on the Electric Bike Morning Tour of the Hills of Florence with Typical Tasting of Gelato -…read moreit was our favorite experience of our Florence visit. Our guide was super friendly and knowledgeable, the bikes were very fun and easy to ride, and the scenery was GORGEOUS. Could not recommend highly enough.

Took an e-bike tour through Airbnb here, and it was gorgeous, the guide was friendly and…read morepersonable, and the bikes are so fun and SO easy even on those steep hills. Would do it again in a heartbeat.

Awesome experience. If you're deciding between bike tours - pick this one! John built out the…read morebest experience. Dreamy stops, beautiful route! Scenes are unbeatable and service is next level.

Wow...what a great ride! Beautiful picturesque views overlooking Florence. Approx 22 miles of…read moreriding through the mountains of olive and wine country. Major league hills, many dirt roads, that are easily scaled by the E-bike...however caution must still be taken as many roads are very narrow and you will be competing with traffic in a few areas. Getting out of the city is a bit tricky but once your through the navigation is pretty intuitive with the map provided and running on a GPS AP from your mobile phone. Bring an extra battery for your phone as the GPS pulls a lot of power. Enjoy lunch in the town of Fiesole and a swim in the pool at the vineyard...that was a major highlight as we were in the midst of heat wave. The Owner and Magician - John - at Ebikes is the friendliest and most helpful person you can ever meet. We had an issue with a bike in Fiesole and John was there in 1/2 hr to repair...he road to us on his own bike and was un-phased by the issue as he greeted us with a smile! Saddle bags provided to carry extra stuff...like plenty of water bottles, camara and bathing suit. ....Enjoy a glass of Vino poolside and dream of the days highlights. Bravo EBIKES !!!!

We just went on the Tuscany Vespa tour and enjoyed every minute of our experience. After an easy…read morecheck in, we took a van to the winery. We had 11 people in our family and another family also attended our time slot too! At the winery you take turns trying out the Vespa and seeing if you will be a good enough driver for the Vespa tour..this was important since you are going to be driving on roads and hills in the region. (You do go up and down a steep area on actual roads with cars) Alexa and Dejan did a great job of figuring out who was able to drive themselves and who should be passengers. I'm sure some of our group stressed them out but they were very patient and made it work so we had enough drivers and passengers for our day. There were 15 people who thought they would be drivers, and when we actually toured there was 8 drivers and the rest were passengers. This literally was the safest for everyone involved. We didn't get the GoPro package but it worked out since we had so many passengers. I do suggest the package if you do not have a passenger, the experience is very unique and as your driving, you dont get to really check out the scenery as much as a passenger would but I loved every minute of it! During the Vespa driving tour we did stop once to get off and take pictures. The area is beautiful!! At the winery, Lucca took us on a tour of the winery and then provided us with charcuterie, pasta and wine. The food and wine was delicious and we purchased olive oil for souvenirs. Not enough room for the wine! On the way back, they asked if we wanted to be brought back to the original location or dropped off at a look out point with a beautiful rose garden. We option that and it was only a 10 minute walk back to the heart of Florence. This was one of our favorite things we did in Florence and for sure a top 3 of our whole European 17 day trip. I highly recommend this tour, it was worth every penny!! Thank you again to Dejan, Alexa and Lucca for the wonderful day!!!

Preface: I booked this tour for myself, my husband and 2 teenage boys. In my mind, I thought it…read morewould be a leisurely ride through Tuscany like you see in the movies. That's what I thought...until we arrived in Tuscany the day before and drove through the tiniest, windiest roads with local Italian drivers! So you can imagine how nervous I was when we checked into the store before the tour. I didn't want to cancel because it was something my husband and older son wanted to do. We met Mauricio and Alexa at the store. Both were really friendly and Alexa was straightforward with me. She warned me it would be the same conditions riding the vespa, as it was when we drove the day earlier. But she said they would assess our skills once we got to the location. After a 30 minute drive, we arrived at the beautiful Fattoria San Pancrazio. Here they took us on a short tour of the amazing wine process and cellars. I can't remember the name of our guide, but he was charming and friendly. Afterwards, Alexa and Mauricio took us to the driveway to take the driving test. No one in our 12 person group drove a Vespa before (or recently), so Alexa did a short demonstration. I, of course, didn't pass the 1st time but I was totally ok with it. The vespa is not easy to drivr at all. I definitely wouldn't be confident driving my younger son behind me. Out of the group, only 4 people passed as drivers. At no point was anyone upset or mad, in fact, I think we were all relieved to know that Alexa and Mauricio were looking out for our safety and those around us. They made arrangements for everyone to ride with another driver and then we we were off. I was paired up with Marco, one of the senior workers at San Pancrazio. He was amazing and I learned so much about his passion for the products they make. I was completely terrified the entire time, but he made me feel safe. We stopped for pictures halfway through and then made our way back for lunch. Lunch was simple but satisfying and we got to try some excellent wines. I even bought 2 bottles and a bottle of olive oil. Overall, I think this is an amazing experience that everyone should try. I don't understand the bad reviews regarding not being able to drive. The company is all about safety and they really care about the people on their tours. On our ride, there was an inpatient local truck and car tailing behind us. If you weren't condidently driving the vespa, someone could've gotten hurt. They are protecting you, as well as their livelihood! When I come back to Florence, I will definitely do another of their tours (just as long as I'm not driving the vespa myself lol). Thank you to the staff of Tuscany Cycle and Fattoria San Pancrazio for an unforgettable time.