I decided to live here despite the terrible reviews. The building its self is in a great location…read morefor getting to campus, the gym was fine, and the study room where ok. My apartment was fully furnished and everything they provided was in fine shape (minus the couch). This building however is a party building. People are constantly having loud pregames/ parties. There were lots of incidents with both pools having to many non residents. The worst thing I think about this building is the cleanliness. The hallways quite literally also smell so terrible. It does not matter what floor you are on there are always stains on the carpets, trash near by, etc. One time there were broken raw eggs on the carpet for weeks! The stench might change but it never goes away. Also towards the end of the semester there were baby mice in my room. I was out of town but my roommate had to deal with it, and there solution was simply to just lay down sticky pads in our rooms and bathrooms!! Very gross. Overall the amenities in the building are good, the location is good but everything is subpar or worse.

I have spent the past month trying to resolve my move-out charges directly with ION Baton Rouge…read morethrough countless emails and follow-ups, but I still cannot get a response. At this point, I'm using Yelp because it seems to be the fastest way to get management's attention. I simply want someone with authority to review my account and address the charges I am disputing: * **Duplicate holdover fees:** I was charged twice and have repeatedly asked management to review my account and payment history and explain why. * **Utility charges:** I was told the move-out utility charge was supposed to cover the last three months, but I was already charged for those three months of water, electricity, and sewage. I have asked management to explain exactly what these additional utility charges are for and how they were calculated. There is also an issue with the AC and my utility bill. The central AC was not properly repaired, and I was eventually given a portable/window AC unit by ION. I specifically asked beforehand whether using it would increase my electric bill and was told it would be comparable to "leaving the lights on." I did not request this unit; it was provided because the central AC was not properly repaired. After using it, my utility bill was essentially doubled. I have asked management to review this as well, but have not received a satisfactory explanation. * **Damage charges:** I was willing to pay for the damages, but I requested the option to have the repairs completed by an outside, qualified source rather than paying ION the amount they are charging. I do not believe the amount being charged reflects the actual cost of the repairs. I am willing to post the photos ION provided of the alleged damages so people can see exactly what they are charging me for and why I believe the amount is unreasonable. This request has also gone unanswered. * **Apartment documentation:** I was told both in person and through email that ION does not maintain its own documentation or records showing the condition of individual apartments after inspections. If ION does not keep records for each apartment, how does management accurately track the condition of units from one resident to the next or determine what damage was pre-existing versus caused during a tenancy? I have asked this question and have not received an answer. * Carpet/flooding: During my lease, a toilet leak/flooding incident affected the carpet. I dispute the subsequent carpet-cleaning charge given the circumstances and lack of proper follow-up inspection. What makes this even more frustrating is that while management has not properly responded to my dispute, they have had time to threaten collections and/or credit reporting over the disputed balance. I also have emails and communications from both myself and my guarantor documenting my attempts to communicate with ION throughout my entire residency--not just after move-out. I am willing to post those communications, with private information removed, to show the timeline and how long I have been trying to get answers. I understand I am not the only resident who has moved out, and I am not expecting special treatment. However, after seeing other residents take their experiences to social media, it is concerning to see similar complaints involving being charged and then struggling to get clear communication or answers from management. At this point, it makes me question whether these are isolated situations or part of a larger ongoing problem. I have tried handling this privately for a month. I have sent numerous emails, followed up, and asked specific questions. So here I am. **ION Management: Please contact me and actually review this matter.** I do not want a generic response telling me to check my resident portal. I want someone to review my payment history, explain the duplicate holdover fees, address the utility charges, and respond to my request regarding the damage repairs. I am actively trying to resolve this. I just need management to actually communicate with me. Please correct my bill so we can finally get this resolved.

I would not recommend living here…read more The biggest issue was my air conditioning. It was broken for months, and my bedroom would get up to around 80 degrees. This counts as a "emergency" but no one answered the emergency line after calling multiple times so I was stuck with it for days. During the winter freeze, I also didn't have working heat, so my room was freezing, and this also wasn't resolved for weeks. There was a complete lack of communication. Maintenance would mark requests as "resolved" without actually fixing the problem or explaining what was going on, and it was almost impossible to get in touch with anyone for updates. Because they were constantly trying to work on the AC, maintenance was in and out of my apartment all the time, leaving doors wide open even though I have a pet that I pay rent for that could have easily escaped. Why am I paying so much to have my pet here and it's not respected? They would ask for me to keep my pet locked up but would give no notice of when they are coming, so it's unrealistic for me to lock up my cat for days at a time while I'm at work. On top of that, mold started growing around the AC unit and on my walls. The amenities are decent in theory, but even the clubhouse gets so hot that it's uncomfortable to study there for long periods of time. I also had a roommate whose dog destroyed parts of the apartment, and management didn't seem to do much about it. The dog wasn't on the lease and management did not care. Overall, the lack of communication and the way maintenance issues were handled made living here incredibly stressful. I spent months dealing with problems that should have been fixed quickly, and I never felt like residents' concerns were taken seriously. I wouldn't recommend this place to anyone.

I just moved out and they are charging me $1040 for damages when cleaning is adequate. Along side…read morethis, managers are extremely difficult to contact and the front desk is little to no help.

Just great! great location, great staff great community! Sterling has had its down in the past but…read morenow under the new management has changed completely! I love living here and would recommend anybody who asked!!!

let me tell you, my child's experience was absolutely fucking terrible. Moved into a dirty MOLDY…read moreapartment, elevators didn't work, dog feces all over the halls, we tried going to the leasing office they didn't do shit. The manager doesn't do shit. I don't even know how this building is still up and running the way they run business. Overcharging students for these crappy ass run down ass apartments. Will be speaking with corporate and our lawyers about this fraudulent company.

Love it here! I love being close to friends and work out in the gym. They keep in touch with you…read moreand have a lot of cool events.

Raising their prices for mediocre housing. With new owners they are remodeling everything…read morecosmetically outside, but leaving the insides of apartments with terrible paint jobs, holes in the bathroom due to poor caulking and barely spray for bugs. I've had a maintenance worker yell as he was opening the front door and WALK IN ON ME in MY BED undressed!! No knocking or anything just yelling but didn't give me time to get dressed! On my birthday I was actually kicked out of my room by a maintenance worker so he could replace my door?? He said I couldn't be in my own room and I had to leave. Sketchy apartments and even worst staff

I've been dealing with them for almost 2 months. I've been going back and forth to look at the…read moreapartment(s). Yas has been a blessing. She's been helpful in the entire process. She has made sure that all my questions have been addressed and answered in a timely and professional way. She has addressed every detail from carpet, to leaks to space and even helped with the online process. In my opinion she is definitely a huge asset to this company. I would totally recommend her for the process of renting an apartment

Do not ignore the bad reviews like I did!! I had nonstop problems the last two years and it's not…read moreworth the cheap rent. 1. The biggest issue was flooding that took 4 months for maintenance to come look at. Called multiple times, put in countless maintenance requests and it took me emailing corporate to get someone to come look at it. We were put into another unit for a few weeks and once they said it was fixed, within 2 days it flooded again. Over half of my first year I dealt with wet floors that moved when you stepped on them and they were never replaced. 2. I moved into to a different unit and the ceiling leaked the first week we were there -- maintenance said they didn't know where the water was coming from and to "call them back" if it happened again. It happened two more times and they gave me the same answer. Our entire lease the ceiling was soft and mushy with holes in it and it was never repaired. 3. They charged lease violations for everything but wouldn't come and fix any problems -- ex. charged $25 for one pair of shoes and an outdoor mat on my patio, meanwhile my AC was broken and no one came to look at it. 4. AC broke in both units multiple times and maintenance said they didn't know when they'd have time to get to the roof to find the problem. They put a window unit in one room so the rest of the apartment was hot for the last 6 months of my lease. 5. One of our vehicles was broken into and damaged. There are no cameras in the parking lots and the "security" that drives around at night was nowhere to be found. 6. The apartments are old with no upgrades and when things are broken they are rarely fixed. Cabinets were almost falling off when we moved in and a month into us living here it completely fell off. They also forgot to clean the carpet so it delayed our move in. Closet doors were broken when we moved in and were never fixed and it took them 4 days after move in to fix our toilet that was broken. 7. The amenities are basically nonexistent. The "gym" if you can even call it that has one dumbbell, cable machines are all broken and most of the cardio machines are broken and outdated. There's one treadmill that works and nothing else. The pools are almost always closed and when they are open they're dirty and green. The only positive is the leasing agents are extremely nice and attentive, although management isn't the same. If you have a concern the leasing agents will try to get you in contact with management, but it will take multiple phone calls, emails and visits to the office to finally get someone to respond. They also refuse to speak with you when you go in and will only meet by appointment. The leasing agents are professional, but management is not. Overall, just avoid this place. We have had countless issues the last two years, and the apartments look old and outdated with things constantly breaking. The cheap price isn't worth the headache.

My son was very excited to be moving here and was really let down when he moved in 2 weeks ago…read more There were so many issues with the apartment he moved into, and Management just doesn't seem to care. 1. Door Threshold was completely loos and not fasten to the floor. 2. Bath tub drain is stopped up 3. Bedroom floor when vacuumed filled up a vacuum container completly full of hair and dirt. 4. Stairwell banister was fitly and spider web on the end at the wall. 5. Closet door was nasty had black smut on one door. 6. Company that picks up trash dumpsters picked up overfilled dumpsters and left excess trash every where at both dumpsters locations, and management did no even go out there to try and clean it up as best as they could until they brought another empty dumpster. 6. MAIN ISSUE THE AC IS INOP!!! Set temp on 72 and the temp will stay around 80/81 in the apartment. They claim the unit is working fine, and I know there is a problem when its 101 degrees outside and the unit is not even running when the neighbor's units are running constant. Even went to the apartment next to his that is joined to his apartment, and their temp was set on 71 and running nice and cool at 71/72 degrees inside. I have pictures and videos of all this and will share if needed. You walk into the management's office and its nice and cool. My wife has been emailing the main office, and they only say the unit is doing its job! I told management when you have over half of your tenant's using window units that means the units are not doing their jobs to cool the square ft of these apartments. I told him THEN YOU SHOULD GO SLEEP IN THAT APARTMENT!!

The Villas at Riverbend is the best choice I made!! I have lived here for two years and have…read moreenjoyed every moment! Staff and maintenance are super enjoyable and time efficient. Staff is always super welcoming at the community center and works with you to help you out as much as possible. Maintenance here is super quick and they go above and beyond to make sure everything is perfect and you are comfortable. Also super excited about the nee fencing which will allow me to feel even safer than I already do. The houses are also super spacious and allows for me to have super cute decor!! Thanks for providing such a great experience :)

I see a handful of negative reviews about the Arlington, so I wanted to write about just how sweet…read morethe people are that work here. Genuinely, from the maintenance workers to the managers, they are all the sweetest apartment staff I have ever met. Every single one of them. They are always willing to help when you communicate with them. This is my senior year, and second year living here and I have loved every bit of it. People don't realize that there are always going to be issues with apartments and maintenance that has to be figured out, it's part of living in an apartment complex. Many of these issues are out of the staffs control. But regardless of the issue, the staff is always more than happy to help. A lot of people write negative reviews but they don't realize just how nice these people are and how hard they try to accommodate to *hundreds* of residents. It's far from an easy job...but they always do it with a smile on their faces. They always try their best. It's easy to complain about issues that are bound to happen, but I'll always give the Arlington employees the credit they deserve. Thank yall for always helping us out.

Our cottage was disgusting when we moved in. Management wrote it off and told us we would be…read moreresponsible for cleaning up. Dog hair everywhere (none of us had animals), mold in the washer, absolutely disgusting carpets, leaks, rotting food in the fridge, everything you could think of. We asked for our sofa to be cleaned (dog hair and odd stains all over it) , they told us we could do it ourselves. We asked for the carpets to be professionally shampooed (dark stains all over the carpet and what we found out to be dog poop caked in) , they told us it was our problem. When we moved out, we got charged for cleaning all of the issues that we addressed during move in. Documented all of this on their move-in inspection sheet, yet they still opted to charge each roommate a fee for the issues that they were so unwilling to resolve. If you move into a unit that has a tenant who is re-signing, they will not clean the common spaces (they explained this to me personally). One of our roommates re-signed, yet we are getting charged to clean common space areas. Which means, they will be charging a fee for an area that they themselves have admitted will not be cleaned. They are money hungry, they will attempt to take every dollar they can, under the guise of a miscellaneous fee. There are rats all over the property who destroy the bags they provide for their valet trash, only bringing forth more vermin and pests. The managers never directly meet or speak to the residents. They hide in the back office and force the front desk staff to deal with complaints, that way nothing ever really has to get resolved. Whoever runs this company is deplorable and I truly hope that everyone refrains from living here.

Lived here for a year so far, and it's been pretty solid. The property itself is pretty nice and…read moreanytime I've needed something, the staff has been pretty helpful. I had an issue with my lease at one point, and Quinlan personally helped get everything sorted out quickly

Someone with a Dodge Charger got their tire stolen in the parking lot a few weeks ago. Definitely…read morenot the type of environment u would want to live in

I have lived here for 2 years and in the entire 2 years here I have FOUGHT with fleas. I have 2…read morecats--both of whom are treated monthly with flea meds. These treatments are rendered USELESS because the Woodlands does NOT treat their grounds. Just the 5 steps you take from your car to your front door your white socks will be a shade of brown from the fleas attached to you. The rats are everywhere also. Just sitting on your balcony at dusk you can spot at least 3 crossing your path. If this place could get pest infestations under control, it wouldn't be too bad of a place to live.

Money hungry apartment complex and is taking advantage of young college student. First had issues…read morewith the ceiling leaking the first day and our room were soaked and did not offer money off rent. had a wasp issue and it took 20 tries for someone to come out. the guest parking situation is bs. why are yall acting like Redpoint is some downtown apartment complex with no available parking. if they don't change these things I will not be renewing and will be bringing these issues with scion group to the internet!