Shitty unknwledgelbe staff and poor selection! The bald guy was pretty rude. Place sucks! Don't go!

Too expensive vapes use to be $21 now they're $29 within two weeks. You can find better prices elsewhere.

This is a FIVE STAR REVIEW. Real SFV native here spitting real truth tho. I will update this review from 4 to 5 in a month or so. It seems the Yelp Algorithm is suspicious about the number of positive 5* reviews for this place. I get that. Around 11 on a week night, Viktor showed me around the whole store, giving me proper first time customer appreciation. The prices are completely fair - competitive as hell. The products range from Mid to High grade, from tobacco to water pipe bongers to shisha to snacks. I came in for a box of Coco Nara hookah coals, but left with a superior box of CocoUrth charcoals that I have not seen at the smoke shops around Sherman Oaks / Studio City / Northridge even. I am a huge fan of 2Bros shops in the valley, but T B H Alien is my new go-to, capless. This place is gonna have a line out the door in no time spread the word read more

Alien Smoke Shop - Tobacco Shops Near Me - Sylmar, California

Outrageously expensive. I go to xotix down the street usually, where I can get a bottle of kratom for twenty cash. At THIS place, I came with $21, and it was still too short. Outrageously expensive with no deals or bargains or cash discount. I was gonna come here out of convenience, but I just can't handle the petty attitudes and "out of this world prices!!" read more

Let me start with customer service is so on point victor was a great help providing us with everything we needed The variety they have here is amazing definitely coming back again read more

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The staff is always friendly and answers questions very honestly about products. His products recommendations have also been pretty fire. Definitely always stop by here for whatever I need. read more

This is a great shop that is in my community. I come here for my shisha they have great prices on starbuzz and fumari I pick up a new flavor carribean colada. The smoke was good I am always trying to try new shisha. So if in the area or want to get awesome prices this is the spot to come 2. Victor is the man that will help you get what you need. read more

Alien Smoke Shop - My KM Discus hoohak you need a good reg to smoke outta of. This shop has many regs to chose from as well. - Tobacco Shops Near Me - Sylmar, California

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WHY WOULD YOU GO ANYWHERE ELSE. The man behind the counter was extremely kind and patient. He told me the prices of all the new vapes he had and even told me some new arrivals. I ended up buying like 3 because he was just so nice! This is my shop when I'm in the area. Won't go anywhere else. Thanks brother read more

Alien Smoke Shop - Tobacco Shops Near Me - Sylmar, California

This is my go to smoke shop. Great product & prices!! Amazing customer service as well. read more

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I've been to this shop three times now, and can say each and every time I've had amazing customer service. The owner is so nice and is always ready to help and answer any and all questions you may have. This shop also sells gloves & masks which is so convenient cause I need them for work, and it seems every other store is sold out. Highly recommend coming here. I'll be back in a week to re-stock on gloves:) read more

Victor was super helpful and what a beautiful and clean shop it was. Def recommend anyone to stop by for all ur smoking needs!! Will be coming back forsure read more

Owner was very helpful and friendly! Had a variety of items for us to choose from, can't wait to go back soon. Good place considering my boyfriend and I were visiting from out of town. read more

Excellent customer service and very friendly environment. Prices are better than most places and we will definitely be back.

OVERPRICED.... and my very first impression upon walking in to the store was not the best one. the associate stared and was very intimidatin/uncomfortable the whole time . not a single hi, hello or even a smile. read more

Great service, low prices, and awesome products. I recommend this shop to anyone who needs a quick and speedy service.

Went in when it opened and the guy was extremely nice, fast forward 1 month later, Went in today and noticed the prices have gone up even more so than the surrounding locations, I was a little in taken aback when he mentioned the prices but was still going to purchase something I drove this far, first thing he said "if you can find it cheaper go out and buy it" So I'm thinking maybe he's having an "off day" so I continue browsing he repeated himself 3 more times "if you can find it cheaper go and buy it somewhere else" I was this close to leaving but drove out this far so made my purchase. Never said thank you no eye contact. NEVER coming back, I'll buy it down the street where I live for the same price, hell I'll even pay more since they treat me right. I've spent well over 100 dollars in a month might not seem like a lot but I'll never spend a penny here again. read more

Moved to sylmar recently, found this somke shop which is very convenient for me. Been going there for a few weeks now. Every time I walk in I get greeted. Victor is very nice and informative. The prices are better than most smoke shops I've been to. read more

Walked into this place hoping they were open (due to covid shut downs) and right away noticed it was under new management. Viktor greeted me and as I asked if they carry King Palm brand he said they had everything. He didn't lie, I've been trying to get my hands on some Mint flavored King Palms and tried at several different smoke shops (& online) with no luck but lo and be hold Viktor had them on deck. He was super helpful in finding the stuff I needed and I look forward to going back read more

After a long and stressful day, I stopped by to grab a Vape. First time walking in this place and was really shocked. Great selection and the gentleman was very nice. I was even short $2 and he told me to bring it back next time. In short, super cool dude, super cool spot. Definitely coming back! read more

I called to see if this shop was open during this time and the man who answered was very polite and told me to come on in. So I did, and i was glad I did. This ship had exactly what I was looking for and the man was very kind and patient with me while he helped me choose exactly what I was looking for. I will definitely be back read more

I've been coming here for 2 years and Victor was a great guy but I recently bought a bong that was cut wrong and they blew it wrong it was leaking from the first honeycomb percolator and he wouldn't do nothing for me I understand business is tight but you lose customers this way now I'm going to go to San Fernando and Van nuys he's the best will always work with you , alien smoke shop stay away sales broken bongs read more

Alien Smoke Shop - It's a bong I bought never used with a crack straight from the store - Tobacco Shops Near Me - Sylmar, California

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The shop owner is the only one working due to COVID situation but he is honestly the nicest guy. He was so patient

I cannot begin to tell you how helpful Victor was to me. I was shopping for a hookah for my sister as a gift. Not knowing what to get, Victor was very very helpful and thorough in making sure I got everything that I needed. He even suggested a color for me. I went into the shop a little intimidated because it was my first time but he made the process very easy and seamless!!! Honestly, you can't beat the prices here in the Valley. He's made a new customer!!! Thanks Victor!!!!! read more

Alien Smoke Shop - Hookah - Tobacco Shops Near Me - Sylmar, California

Great smoke shop has everything I need and most importantly great customer support! I went in needing some special black &milds and walked out buying 3 packs ! Love coming here and I recommend everyone that is a smoker to come here ! read more

I loved this smoke shop! Amazing products they had everything in their store! The owners were really nice as well. I would definitely recommend! read more

Great place, great owner, and a wide variety of stuff. They'll more than likely have whatchu need! Low prices too! Highly recommended!

Highly recommend visiting the best smoke shop in the valley! The Clerk was extremely nice and veryhelpful. And the deals are amazing! Hands down the best smoke shop in the valley! read more

Just visited the nearby smoke shop for my first time and I absolutely loved this place! they have a great variety and great prices with even greater service ..My new go to spot for sure! read more

Amazing customer service! Love this place and definitely recommend going there again. Try it out! You'll love it. They have many different things to chose from. So you'll have a lot to look at and pick. read more

First smoke shop I went to when I turned 21 and I couldn't have had a way better experience than when I entered Alien Smoke Shop. Right away I was greeted by the owner who has an exceptional way with customer service. Their prices on everything from e-liquids to pipes and bongs are amongst the best I've seEn in the valley. Real, high quality stuff and lots of products you won't find anywhere near here. I've recommended this place to friends and they all say great stuff about this place. Really hope this shop has a successful future! read more

One of the best spot round. I love it and tell everyone about this spot. So everyone will love it and go and try them out.

they sell fake puff bars!!! watch out!! not legit and very upset I even wasted money going in there read more

Honestly the best smoke shop I've ever been to. The manager is incredibly professional and always has the best suggestions on flavors(regardless of price) . Never gives us b.s about anything. The prices are great he's open late! Oh and if you call him that you will be a bit late he totally stays open and waits for you. Also he was open on Christmas. Honestly as a customer going to a smoke shop you don't expect to see someone as helpful! read more

Everytime I need Juul pods they always have them in stock and at a reasonable price. The gentleman is always smiling and very kind this is my spot whenever I need something . read more

Horrible the guy who works there is a clown... bought glass from that place....didn't work at all tried returning/letting the guy know about the peace but ended up getting laughed at by him. anyways long story short don't recommend them at all. read more

Great products for great prices.. this smoke shop has everything you need for your smoking needs .highly recommend this smoke shop

Awesome selection of products, super friendly staff. I was shocked when by the selection when I first walked in. Definitely my go to smoke shop in the area. read more

The lady that works there at night was very rude. She needs proper training on how to provide customee service. I have been to many smoke shops and this is the worst one read more

Victors the man! Great customer service, really nice shop with QUALITY glass pipes bongs whatever you need , nothing cheap all durable. Purchase all my wraps and accessories from here. Can't go wrong with the great prices if your go to smoke shop isn't alien smoke shop .... you're trippen ‍ read more

This smoke shops got everything! Great prices, good customer service, & a great selection. It's newly renovated I believe so it looks really welcoming. If you need any glass pieces they have some nice options too! read more