Good customer service, but the car was garbage. Transmission went out in the audi s5 I got from…read morethem within 3 months and they didnt fix it. If you want a reliable car, go elsewhere. Total junk

Ripped me off bigtime, go where they care about people. Not just money. Very poor customer…read moreservice. All they want is your money, they could care less if they rip you off.

We had a great experience buying our Mazda CX-30 from Jorge at West Auto Sales. I saw a few…read morenegative reviews online, but I can honestly say they don't reflect our experience at all. After getting the runaround at a dealership--including a $1500 fee just for paying cash--we decided to walk away. On our way out, the dealer tried to call us back with a "better deal," but by then we were already on our way to West Auto Sales. From the moment we arrived, Jorge was straightforward, respectful, and zero pressure. No games, no hidden fees, and absolutely no BS. We paid cash without any added fees, and the entire process took less than two hours. It was by far the smoothest car-buying experience we've ever had. If you're tired of the dealership tricks and just want an honest deal, go see Jorge. Highly recommend.

The salesmen that we had were Jorge and Pedro. Both were actually really great and very…read moreprofessional, and we had left and told them we were going to get the check from the bank. The dealership had sent over the car agreement to the bank so we could get the title and check, just for us to come back and 10 minutes before we got there, someone had bought the car. No ill will to anyone there, but you'd think that if we are at the bank asking for the car agreement paper work and they send it over, that we are going to buy the car. Sales people were really nice, but whoever authorized that sale did us a disservice.

Do not use them for U-Haul, and I would hesitate to use them for anything else given this…read moreexperience. Trying to drop off a U-Haul truck and the following: Called number provided to get assistance and the phone is disconnected. Open sign on, but door is locked. And the kicker, couple of guys there in an open garage clearly part of the business and they said about to words to us and pointed the return box and went back to ignoring us. Had to call U-Haul directly and get them to note our drop off. Something that should have take 5 minutes instead took a half hour standing in the cold. Will I personally EVER do business with them? Not a chance. If I had to choose use them to repair my car or haul it to the dump I would choose the dump without hesitation.

These are just pictures of how I got the truck and while I had it! I got videos too but doesn't let…read moreme upload them. Truck wasn't aligned, bounced a whole lot, wasn't cleaned from dash and cup holders, had damage all around the outside, I don't think a truck should go out like that! So to all this I'm not sure what they are trying to do, but it's some BS WHAT THEY CHARGED ME FOR A MISTAKE their work did on my reservation! Since the 22nd of September I have a pending charge, then on the 24th it disappeared. Then on the 29th another pending charge appears which is the $148 then that one disappeared & on the 30th a charge of $263 appeared. That's way too sketchy, they think money grows on trees & that they can take whatever they please. The area field manager was supposed to contact me and make things right & nothing. I think they should fire incompetent individuals to not understanding the English language or their system alone. This kid Robert at this location (mad stuggles) with English only knows how to say okay & yes! How can someone like that work on making reservations? It's unbelievable, I've always had good experiences with U-Haul but with this one bad one I'm definitely not wanting to do business with them ever again!

My experience with the salesperson at this dealership was great, and I ultimately purchased a 2016…read moreChevrolet Suburban from them. Due to my work schedule, I wasn't able to fully inspect the vehicle myself before taking it home, so I relied on the dealership's inspection and trusted that the vehicle had been thoroughly checked as stated on the inspection sheet they provided to me. However, the same day I brought the vehicle home, I noticed the brakes were creaking very badly--almost like a seized caliper. This is a serious safety concern, and I do not feel safe driving the vehicle with my wife and child. When I contacted the dealership( I was at the dealership to get my car detailed), I was told they would not address the issue because the vehicle was discounted. At no point during the purchase process was any brake issue disclosed to me. If this had been communicated beforehand, I would have addressed it prior to purchasing. I am respectfully asking the dealership to reconsider and help resolve this safety issue. I believe it's reasonable to expect that a vehicle sold after an inspection should not have an undisclosed brake problem. I'm hoping we can work together toward a fair resolution. Updates, After receiving no response from the dealership regarding my concerns, I escalated the matter by emailing Ken Garff corporate. The following day, manager Jeff who had previously stated the dealership would not repair the issue contacted me and asked me to bring my Suburban back in for service. The next day, I was informed the vehicle was ready for pickup. However, upon arrival, I immediately checked the vehicle and found that the brake issue was still persisting. I notified my salesman, who then informed Jeff. Jeff came out, inspected the vehicle, and stated that the noise was "normal caliper sound." To be clear, the sound is only coming from the rear driver-side caliper( from what we could hear), which is not normal. I expressed my concern, and after further discussion Jeff asked me to meet with Cody from service management to demonstrate the issue. When I met with Cody, I recreated the sound for him. After hearing it himself, Cody stated that they would work on the issue after Memorial Day and we like to make it right for our customers. I will bring my vehicle back on May 26, 2026. After taking the vehicle home (May 22nd 2026), I also noticed an additional issue where the vehicle shakes while stopped in drive at traffic lights, which appears to indicate a possible misfire. I will be informing Cody of this additional concern on May 26, 2026. Update as of 5/28/2026: I called Cody today for an update regarding my vehicle. Cody informed me that both brake calipers were replaced, and they were also able to feel the vibration issue coming from the vehicle. However, Jeff chose to decline any further diagnosis or repair and told Cody not to continue looking into the issue because "it's a used vehicle." Cody also informed me that Jeff would have someone pick up the vehicle today so I could retrieve the vehicle once they call me. If you are planning on purchasing a vehicle from this dealership, I strongly recommend having the vehicle thoroughly inspected by an independent mechanic or another dealership before signing any paperwork with them, they are not honest at all and will not communicate with you. In my experience, management was unwilling to properly address the concerns unless corporate became involved. Please do your research carefully before purchasing from this Ken Garff dealership. Additionally I forgot to mention the salesman attitude has changed in person and text, I requested service invoice multiple time in person and a text no response. I will never buy another vehicle from Ken Garff dealer.

Their customer service for one and not selling a car for $5,000 it had motor issues and did not…read moredisclose it and they refuse to even call back or do anything about it even though they're post on the review says to get a hold of them they totally blew me off about a 2007 Cadillac SRX they did not go through it and it had Motor problems shortly after I bought it like within the first 30 days it had motor failure they don't care about their customers and I do not think that they should be in business and I plan to try and take action

I purchased a vehicle from them and the transmission went out a week after purchasing and has…read moreparts purchased from a junkyard. There are metal shavings inside of my engine and Spartan Auto was the only previous owner of the vehicle. I received no response when I reached out to them. They claimed the vehicle was clean but could not provide an inspection report. They knowingly sold me a lemon car. They also said the best I could get was a 9% interest rate when i got 5% with my bank.

From the owner: At Spartan Auto Sales the most important thing to us is you …read more Our goal is to help you find the perfect car that fits your style and needs

READ FIRST!!!! As a business owner I can and will tell you…read morethat Prime Auto is NOT a business you want to engage with NO MATTER WHAT! PREDATORY LENDING AT ITS FINEST!!! There NOT registered with the state of Utah financial institutions (to offer in house financing they have to be) I had to replace my transfer case TWICE, my transmission, my front differential and after all of that I get a phone call from a constable trying to serve me papers that turned into a repo.... Umm I spent over $9,000 on this truck and the tag isn't even expired yet, now they want $10 grand because I was "late" um sorry I had to sell my left nut to fix this thing.... Now there gonna profit insanely because of all the work I had done. Today is 2/21/25 tag expires on the 28th and I've paid them close to $4,000 Rip off company!!! I will be taking this to court and filing first thing tomorrow morning.

First of all I would like to say thank you to Sandra and the mechanics there, they have made this a…read moregreat experience for my first car. Went to Tim Dale Nissan and was disappointed in the service we had. I already had financing and just needed to bring a check no hassles no upsell us I found my perfect car with everything I was looking for. Thank you again

My experience with the salesperson at this dealership was great, and I ultimately purchased a 2016…read moreChevrolet Suburban from them. Due to my work schedule, I wasn't able to fully inspect the vehicle myself before taking it home, so I relied on the dealership's inspection and trusted that the vehicle had been thoroughly checked as stated on the inspection sheet. However, the same day I brought the vehicle home, I noticed the brakes were creaking very badly--almost like a seized caliper. This is a serious safety concern, and I do not feel safe driving the vehicle with my wife and child. When I contacted the dealership( I was at the dealership to get my car detailed), I was told they would not address the issue because the vehicle was discounted. At no point during the purchase process was any brake issue disclosed to me. If this had been communicated beforehand, I would have addressed it prior to purchasing. I am respectfully asking the dealership to reconsider and help resolve this safety issue. I believe it's reasonable to expect that a vehicle sold after an inspection should not have an undisclosed brake problem. I'm hoping we can work together toward a fair resolution.

Just bought a car the passenger side door won't open the dome lights won't work. And my oil…read morepressure is low. Buyer beware they don't back up every car they sell. The manger was pushy and did not care about the customer

I'm someone that knows very little about cars and I'm inexperienced when it comes to buying them…read more When I found myself in the market for a new (to me) car, I was wary of used car sellers due to the common dishonesty and shady practices that I've experienced before. I did not feel that way at all at the Good Car Dealer and with Scott. This establishment isn't in the business of selling you lemons, predatory loans, or forcing a warranty on you. I felt confident that Scott is an honest dude selling cars that he has checked over for safety and longevity. He heard me tell my friend that I had wished my next car had a backup cam/bluetooth audio, and a few days later he had found a sound system for sale on FB Marketplace. He paid for most of the installation as well as replacing a speaker at no cost to me. He knew I was already buying the car, and had no reason to go above and beyond besides just being a good guy. Plus, this dealership offers a free warranty of 100 days/1000 miles where if you find something wrong with the vehicle, his dealership will cover repairs. I would recommend this dealership to anyone in the SLC area looking for a new ride. I love my little Subaru, I'm really happy with my experience and purchase!