I deal with depression. I think the intake process was a little too strenuous for patients like me…read morewho at times have no motivation. They cancelled my appointment bc I couldn't complete the entire written intake. (I completed 5 pages instead of 10 and gave up.)

The intake process is very extensive and completed online. This takes a very long time. What…read morefrustrated me is that I created an appointment online and it was as if I had done nothing. The intake person did not reference it nor did they seem to care that I had to cancel an appointment due to an out-of-town training. When I tried to reschedule online, again,absolutely no response. Either use your online system with Fidelity, or leave it alone completely. I would think that as a group of psychiatrists, you would be more interested in Maintaining thoughtful communication.

Worst urgent care clinic for veterans and active duty members,…read more I went in with my tricare referral number and they didn't know what Tricare was or a referral number and they also violated HIPPA by having me speak about what I needed to be seen for in front of patients in the waiting area. The staff was RUDE and DISRESPECTFUL to not only me but also my medical advisor and it was pretty clear that no help was going to be provided. I have never been treated so poorly before in a medical facility.

I got back from my trip feeling pretty poorly; a little fever, headache, stuffy...kinda nervous,…read moretoo. After all, the Kung Flu is on the rampage, right? I saw the NP, Michelle, almost immediately and she was terrific. Concerned not only with my physical health, but my financial health, as well, we did a flu test (NEGATIVE!) and decided I had a sinus infection. Sent home with Zyrtec and some nose spray, I was feeling better by the next morning. Thank you so much for the terrific job with my well being! P.S., I have a new favorite urgent care.

My daughter was in there recently and your staff lost her dentures, they didn't want to help with…read moreno compensation so we will have to replace them at $2000 This place could care less !!!

Upon admitting a friend to this facility we were told that I could call for status updates. I am…read moreher acting Medical Power of Attorney & Patient Advocate. A Release of Information was signed for me to obtain updates on her status. Since her arrival, I've called every day trying to obtain a status update. Not once have I received a return phone call. I provided the necessary patient ID #, which you are to provide when calling. This was pretty useless. My friend was a voluntary admit on a 72 hour hold. Documents were signed for her to be released at the appointed 72 hours. Be forewarned. If you choose to be admitted on a Voluntary 72 hr hold make sure you sign the 72 hour release documentation upon admit. It will take two physicians to declare you "Mentally Stable" in order to be released. Don't overlook this documentation. The patient, my friend was to be placed in the detox unit. When I finally was able to speak to her I was told she was on the psychiatric ward. This is unacceptable. She witness incidences she should not have. She is non-confrontational. During a group session inpatients were confrontational. She bowed out and went back to the safety of her room. Later, when she was asked why she left the group she told them she "does not do confrontation". This was an appropriate reaction from my friend. I'm not sure where the communication breakdown is, but it needs to be addressed. While I am aware that can be very overwhelming for personnel to attend to inpatient needs, it is their responsibility to keep loved ones informed. I have been a patient advocate for many years. I'm well aware of how to navigate the healthcare system and well-versed in what the laws are. I believe facility needs to improve their communication efforts and/ or be held accountable.

I truly do not understand why there are so many negative reviews. Please keep in mind that a…read morepsychiatrist is NOT A THERAPIST, and they are there to diagnose and treat you accordingly, not to listen to your problems. I've been going since 2021 (3 years now) and my experience thus far has been phenomenal. I've been diagnosed and treated for mental disorders I didn't even suspect I had, and I can say my day to day life has very much improved since starting medication. Dr. Adam Allen is very insightful, and he listens to my concerns while keeping me on topic (I have ADHD so it's hard for me to stay on track sometimes). He asked that I call him whenever I have hypomania/depression episodes, and I have done just that. Last time I did, the front desk answered and took a message, and he called me back ON A SATURDAY, got me in for a sooner appointment, and adjusted my medications as so. This is someone who cares about his job and wants to help his clients.

After waiting 2 months for an appointment, taking off of work and keeping my son home specifically…read morefor the appointment, I get there to find out the dummy at the front desk "didn't schedule it right" and my son was not able to be seen. Instead of accommodating me for THEIR screw up, which by reading the reviews I see happens a lot, they just said "mistakes happen." I guess this was a blessing in disguise bc the reviews are awful!!! The two girls need to be trained on how to schedule an appointment, I DOBUT IT'S ROCKET SCIENCE!!!