To: The Supervisors/Manager(s) of Christian Beltran From: Rod Cooper, Office Manager, Felton Institute/Family Service Agency Date: June 29, 2023 Subject: A Letter of Recommendation for Excellent Service Delivery I've been using Alhambra water delivery service for a little under a year now and have had a completely different experience from most of the negative reviews. First, I am extremely impressed with the professionalism of two of your service delivery professionals, first with Logan, then later replaced by Christian Beltran. One of the reasons why I am so satisfied with Alhambra is because of the professionalism of these two employees. Christian is always positive, helpful, and hard-working. He always delivers the water on time, with a smile and a friendly greeting. He is also very courteous and respectful of my property and preferences. He always makes sure that I have enough water and that I am happy with the service. Christian is not only a great delivery guy, but also a great team player. He works well with his coworkers and supports them whenever they need help. For example, when his team member Logan, left the company. Christian stepped in and covered his route without any complaints or delays. He showed great initiative and leadership skills in handling the extra workload. He also maintained his high standards of customer service and professionalism. Christian is a valuable asset to your company and your brand. He represents the company in a positive and trustworthy way. He is always willing to go the extra mile to make sure that the customers are satisfied and loyal. He would be an excellent candidate for a promotion or a recognition award. He deserves to be appreciated and rewarded for his outstanding performance. I highly recommend Christian Beltran as the best water delivery guy in the area. He is a pleasure to work with and a great example of what Alhambra stands for: Quality, Reliability, and Customer satisfaction. Sincerely, Rod Cooper Office Manager, Felton Institute/Family Service Agency 1108 South El Camino Real, San Mateo, CA 94402 rcooper@felton.org 415-420-3048 (text) read more

Once again . No delivery as promised , hours on the phone with "customer service" and a BOT named Cara requesting a call via yelp. Absolute WORST company and they don't give a &&! Because they have a monopoly. Horrible company-deserves a class action suit read more

Horrible service they steal your money but won't deliver the products. "PRIMO BRANDS" is the worst company ever!!! They don't hold there value at all. Shame shame shame!!! They keep canceling on me while I pay. So sad! I highly suggest people change water brand seriously read more

Signed up for service with Costco. Most recent services were much better than my previous experience with company. But I should have known better, a few months into reopening the service with them, they did the same thing as they did the first time. They mess with the billing and overcharge you. They don't have a phone number to call so the only way to deal with them is doing "chat", or email (which takes several days for a response). My most recent chat with them ended with them hanging up on me before I received any answer for my problems. Bay Area water delivery is very expensive or nonexistent. DO NOT USE READYFRESH/PRIMO OWNED BY ALHAMBRA. read more

This company literally does nothing. The app, website gives false information and is completely dysfunctional. Customer service is a nightmare and a complete waste of time. read more

Alhambra no longer exists - they have been sucked into a monopoly called Primo water who are just flat out terrible. They barely provide service, deliverys are always delayed and their customer support is next to non-existant. Avoid them at all costs! I have been waiting for over a month for our latest delivery. They don't care about servicing their customers at all. read more

I love and support Mountain Valley but the water company that they work with ( Alhambra/primo) the gum on the bottom of my shoes! The worse customer service, delivery never comes, my order is always extra and I get charged for it! I pay for the mistakes...wrong and when I call to get someone to pick up the extra orders, deliver person never comes. Then I get a 10.00 credit... Mountain valley...please use another company!!!! Do not support this water delivery service!!!! Im officially done...gave several chances read more

They are totally unreliable. They keep changing what days they're gonna deliver your water on and then they don't show up. We have been waiting over a month now for our regular water delivery. No one answers the phone. And if you message them, they tell you they're on it but then they still never show up. read more

OK Cara K. how are you going to resolve this? I tried instant messaging you, received reply try back later. Here's today's update on Alhambra Water... Week 3 - no water - was supposed to be delivered today, 5/23/2025, called Primo, or who ever the new company is, was told now our water will be delivered 5/29, that's next Thursday, that will be 4 weeks with no water delivery, 3 weeks of being lied to. read more

I hate writing bad reviews because everyone is just trying to survive. However, I have had to cancel my plans two days in a row now waiting for the delivery, and still nothing. I live in a complex with tight building security that requires me to be here in person to buzz the driver in. Deliveries are scheduled in advance on a calendar provided by this company for every two weeks. My delivery was supposed to be yesterday. Our normal driver usually delivers in the morning. When he didn't get here, I called their customer service for a status. They said the delivery was on the way, and that they will request the driver call me with an ETA. 3 hours later, I called again because no one had called me with an ETA. Again, customer service said the delivery was on route. At 5pm, I called a third time, only to find out the whole route was cancelled for the day. Imagine you are a customer, waiting an entire day having rescheduled your plans to not receive the delivery that was scheduled by Alhambra in advance, with no notice, and three customer service calls telling you that it will be delivered. Okay, so you've wasted my entire day. Things happen, you didn't have the ability to let me know, not even last minute, maybe some emergency on your part. I can be empathetic. The app and customer service told me my delivery would happen the next day (today). I requested an ETA and a phone call so that I know the driver is on the way. I have again rescheduled my plans for the day to wait for the delivery a second day. I also requested that they please try to deliver in the morning since they missed yesterday. It is now afternoon. Still no delivery. I've called in to customer service, who tells me they have sent a message to the driver and to the branch. No one has called me. To add to the frustration, I just checked the app. My delivery went from "On the way" back down to "Almost ready", meaning it is no longer on the way. I called customer service again for a more accurate status. They told me it is still on the way today, and they have again messaged the branch. Two days of rescheduled plans to wait for this delivery that was scheduled at least 2 weeks in advance, on a calendar of recurring 2 week deliveries. No notice, no return phone calls, no respect for the customer's time. Only saving grace is that our regular delivery driver was super nice. Will see if anyone steps up and at least have the curtesy to reply before I cancel my account. read more

Service requested to replace 2 water coolers 3/11 due to regular cleaning but mold in unclean able area after 4+ years of renting. Service promised every single day to replace. 3/29, no one has come. "Customer service" is a joke. Email support responds with the same generic "dear 'valued' customer" response, provided customer service numbers have you wait on hold for 45 minutes to an hour before hanging up on you, if you do get an answer they also hang up. Communication 0/10, customer service 0/10, service request follow through 0/10, regularly scheduled delivery 0/10. Paying a lot for nothing. Not worth the trouble. Will give all of our business to our other water supplier. This is a ridiculous way to approach customers as a business. read more

Cannot deliver water with any consistency. I've been a customer with Alhambra for 6 years and the service level that started off great has dropped to non-existent at this point. My last successful water delivery (I mean it's a few water bottles dropped off at the front door accessible to the street) was in the beginning of November. It's now 6 weeks later, 7 supposed reschedules, with 3 customer service calls where they apologize profusely and say that they've escalated the issue and promise to make it right, but still no water. The most recent rep spoke to the regional manager (for SF), who said that everyone quit and he was the only person driving the truck so basically the entire service area is F'ed. But they keep posting delivery dates, sending emails, and leaving voicemail confirmations telling me that "your delivery is scheduled!" when the only thing they deliver is disappointment. UPDATE: the business response below from "Phelisha L." is the same copy/paste response that is used in all the other negative reviews -- they just choose from some list of names like "Michael P." or "Jose R.". There isn't any actual follow up communication, they're just responding to new reviews within 24 hours to make the Yelp algorithm happy. read more

Alhambra Water - Sad empties not getting picked up. - Water Delivery Near Me

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They've missed three deliveries in a row. And no one has reached out to me about the terrible service.

For over a month, I have waited for (1) water to be delivered and (2) water cooler to be replaced. On four separate occasions, I took time out of my day to wait for someone to show up after being on hold for 60+ minutes numerous times during the week. No one arrives and there is no communication about it. Each person I spoke to through customer service has either promised that someone would arrive or have informed me that nothing can be done. I was told to bring my empty water bottles to the nearest Home Depot, but they also informed me that they haven't had their water replenished as well. I was told that due to labor issues (first it was a vehicular accident) that no one was available to deliver water. This past Monday, a (recently hired) representative came to my building to deliver water but I was scheduled (after being rescheduled for the fifth time) for this past Wednesday. I spoke to him and he confirmed that water would be delivered and my machine replaced. Wednesday arrived and I waited the entire day until I finally reached out to customer service and was told that there were no more water coolers available. In addition to that, they couldn't explain why I did not have my water replenished regardless of the cooler-situation. This has been an egregious, waste-of-time ordeal and I am frustrated by your services and your company's lack of communication regarding this issue.  This isn't the first time I have had to deal with unreliable and untrustworthy service from Primo Water, but it has never been this bad. Every time I go to refill water, I spend money just to lose money because half of the water is wasted by a leaking machine. I will be turning to social media and sharing my experience publicly but I wanted to make every concerted effort to reach out to those national and regional to explain what brought me to this point and why I have lost trust in your company to be honest, professional, and respectful of your customers. read more

Alhambra Water - Leaking water cooler and no water delivery for over a month. - Water Delivery Near Me

I honestly don't know how this place stays in business. They just miss deliveries, never provide a reason, never let you know if they'll reschedule. And their customer service call center is even worse. You get different answers every time you call - that is, when you get past their maze of phone prompts. Been a customer for 3 years and it's been abysmal. Time to change. Do yourself a favor and go someplace else. Trust me. read more

So here is an update. I started delivery with a local company and the service has been fantastic. I've been emailing and calling Alhambra to cancel my plan but after call, waiting over an hour on the phone EACH TIME to no avail, I'm still unable to cancel. They keep charging me too !!!!! Plus, they have so many different #s to call them and I've tried almost all of them. DO NOT USE ALHAMBRA SERVICE! You'll never be able to cancel with them and will be charged continuously for untimely and inaccurate service. It is beyond ridiculous in this day and age to have such horrible service like this! Below is a screen shot of the hour+ just waiting. read more

Alhambra Water - Water Delivery Near Me

All other one star reviews nail this on the head. This company does not fulfill orders and does not provide any customer assistance. No delivery received. Both of my last two scheduled deliveries never came (9/1/21 was the most recent). I'd be dead if I relied on this company for water as my source for drinking water. I called customer service and was on hold for over an hour before hanging up due to other commitments in my day. I can't cancel my account without calling customer service and I do not have time to wait on hold for hours to do so. See screenshot of the call on hold over an hour. Do not do business with this company. Completely unacceptable. read more

Alhambra Water - Water Delivery Near Me

We wanted to request a cancellation given we purchased a water purifier. However, we stayed on the line for 2 hours and got transferred 4 times, and no one picked up the call. Very bad experience read more

I've been a customer for 2 years now. I was scheduled for a delivery on 7/20, no delivery. Received an email stating I'd get a delivery another day. It's 7/23 and still no delivery. I call, currently still on hold for close to 1 1/2 hours...and I'm told they are short staff...and if I want I can come to pick up some water from one of their locations..... I'm disabled with two bad knees and I pay for water delivery service but you want me to come and get it. Nah, y'all come and pick up this equipment...I'll take my business elsewhere. Do not bother with these clowns... read more

Alhambra Water - Hold time for Alhambra. - Water Delivery Near Me

I mean, you would have to go out of your way to deliberately try to make as many mistakes as their were. What's sad is we were BRAND NEW customer ! Excited about new water service! -They dropped off too many bottles on first delivery -They forgot to dropoff the dispenser on first delivery -They would not pick up the bottles when scheduled to (Guy on truck said sorry no room you can complain to my boss about it) :| -We cancelled and upon the next scheduled date where they were supposed to pick up the water cooler, they just took some bottles and left the cooler. I personally presume this was out of spite because I was so upset on the previous interaction. I have worked many customer service jobs and understand that you gotta be nice to the customer, but this was just, a massive headache. We will find another water service in Redwood City. I'm calling now to try and reschedule the dispenser pickup. :| read more

Service request I ordered water. I'm a new customer. Also I added deliveries in their schedule, but nobody came or called me about changes. read more

Very terrible service, drivers refuse to pick up my empties and then charge me for not returning them.

They just don't deliver sometimes, without any warning. When you call the support line, they sometimes just hang up, and other times will send out a request for a call from the branch--this never happens. They just never get back to tell you when you can expect a delivery. Terrible way to run a business. read more

Early last month, I called to request for a dispenser replacement because our old one was leaking. The customer service rep told me it will be delivered the following week. Nothing was delivered the following week so I called again, the customer service rep told me it's because the card payment detail they have on file has expired. So this time I gave my checking account details. The dispenser was later delivered. Today, Sept. 3, I received a letter dated Aug. 27th stating that it's a second notice for a past due account. So, I called again, this time, I was informed that the reason is to push the payment "manually"? I said I even clarified with the person I talked to last time if everything is okay. Why she didn't tell me this????So I said, can you please process the payment through the checking account details I provided last month. I hope next time nothing is wrong anymore. Dear management, what's going on with your system? Don't you think this isn't going to annoy your customers? I am not so happy with your customer service! You need to pay attention to this. Check it out, I am one of your long time customer that you might lose soon. I hope at least someone will reach out to me to clarify this very inconvenient and time consuming system you have. Will you be happy if you were in my shoes? read more

Alhambra Water - The epic notice! - Water Delivery Near Me

Congratulations Alhambra water for being my first and only one star review. What a joke. No water for months and STILL getting charged rental fees. read more

They miss my delivery every week and will email and miss it for over a week . They want my guy to drive down the driveway . They are so unreliable.. do not recommend Carla I see you responded I have called spoke to mangers and nothing is done . They have another delivery on same job site and they deliver that water every week on time .. Thai has gone on since we started and no one seems to care or do anything. So just so you know I have talked to upper management and they did nothing.. read more

Unbelievable company just shut it down already it's seen its day, no deliveries for three months, couldn't even get anyone to come and pick up our dispenser so we could cancel, literally had to show up to their offices and catch an employee in the parking lot to take the unit so we could be done with this place once and for all. read more

Writing just to share that like everyone else my water didn't come for 2 months. I contacted the social customer service and they must have done something because my water came today! Mountain Valley if that's helpful for anyone. Fingers crossed we are back on track! read more

Delay after delay. It's like they don't want to deliver to us on purpose. Ready to just buy the filter and get fresh filtered water from the faucet direct. Cheaper in the long run. After many emails and calls nobody gets back to you. It's probably a huge scam but who knows. read more

Alhambra definitely lives up to their 1-star Yelp rating! I've been trying to get a old of someone that works for them for months now! Multiple emails sent to customer service with no replies. calling is impossible, I have tried several times, each time on hold for over an hour, with nothing. one time just to see how long it could go, i was on hold for 2hours 45min. This entire company is a joke! they can not do anything right from to customer service to delivering water. ALHAMBRA, YOU HAVE ONE JOB TO DO-DELIVER WATER! I keep getting charged for bottles i am not receiving. which is my entire reason to contact customer service and now i have moved. But guess what? you have to contact customer service to change your delivery address. So again i have tried to contact customer service...this is the end for them. read more

Think it is time for this company to be investigated- false advertising. Don't know what happened the last few months, but they take your money then simply stop showing up and no deliveries for 6 weeks. And don't tell me that you "care" - no you don't. It is simple - deliver as promised. Have gone from disappointed to frustrated and now simply done. Too bad. I loved this water best. read more

After missing 3 deliveries and pick ups recently, I decided to stop service. Now they have even missed picking up my dispenser and 3 bottles on the date promised. Still waiting. I am in Danville. Whoever owns this franchise is in need of help. One star at best. read more

So after a few yrs of complaining bills were wrong (didnt notice the first couple of years) and then finally uncovering the area manager was embezzling. They skyrocketed prices and keep skyrocketing every 2-3 mos They keep increasing After i came to terms w $99 per month Then $114 the last 2 mos Now $125 for 4 bottles of water monthly I love my water, and recent delivery person but do We need a class action suit.. where is lawyer angela? read more

I guess I'll just add my review to the pile of bad reviews.... At first we were getting our delivery at my partners work, but the delivery person was so rude, my boyfriend's boss said he could no longer get water delivered there. Aside from the 5 (in a row) water delays, every order has been wrong - I've only had the service 2 months. They need to just scrap the company, and start over. read more

They are the worst water company I have ever used. I finally had my delivery service stopped. I had 11 empty bottles waiting for them for I have not had a delivery in months they keep telling me that they're coming and I've always a broken promise. I am so upset with Alhambra right now, but even if I never get water again, I will never get Alhambra. I just assume go to Walmart and get my bottle water from them. At least I know I will get it that day. read more

Over a month of delays!!! When I opened my account they were quick to act reliable and take our money. After that my delivery kept changing with zero notice. This happened several times. Over a month later I've tried to get our empty bottles returned and I had my scheduled date change SIX times. Again, on the day of the scheduled pick up and with zero notice. Stay away. ReadyRefresh is much more reliable. read more

The following review may seem like a piece taken out of a comedy-tragedy playbook, but alas, it is a true story. We needed water delivery service to our office in Oakland, and thought that a name as big as Alhambra would be a safe choice to go with. Unfortunately, it was FAR from the case. The only way to stop service is by emailing them through their dedicated platform in order to start the cancellation process. Good luck everyone--it's IMPOSSIBLE to get to a representative. We emailed and called over 10 times. Each call attempt was met with being on hold for 1.5-2 hours, followed with NOT getting to speak to a representative. Since we couldn't get ahold of anyone, we simply stopped paying the fees and they stopped service. Fast forward several months, they send our "fees" to collections due to our late return of equipment despite countless emails and attempts to reach Alhambra personnel to arrange equipment return. The collection agency proceeds to tell us that since the fees have gone to collections, we will need to return the equipment to a special address. As ridiculous as this is, we ask for the address and the collection agency says they will get back to us with the information. How crazy is it that we have to handle our cancellation and return service through a collections agency because Alhambra can't pick up the phone or send an email? Needless to say, we weren't surprised in the least when we searched Alhambra Water on Yelp only see that all 4 local Alhambra locations have 1 Star ratings. Do yourselves a favor by listening to all these reviews and go with another--ANY OTHER--water service. read more

I am not pleased with Alhambra water. This used to be a good, reliable company. Is there a new owner? It seems every time Kaiser Perm. Hospital or others go on strike we do not get our water. An Alhambra employee told me because of the Union. If one of their sister Union's go on strike Alhambra supports them. Then he apologized for the lack of water for weeks. This happened last year. I forgave them. This happens way too often to ignore now. Alhambra water is not cheap at all. Unfortunately, we are researching other water companies. We will probably just buy our own water filtration system. It's cheaper in the long run and I know we will have clean water to drink. At least for now today 03-22-22 Cali still has a little water, not much though. Sorry to leave you Alhambra, but we need a reliable resource. read more

Alhambra Water - 6 empty Alhambra water bottles still waiting to be picked up. - Water Delivery Near Me

They still do not follow instructions. They do not pick up the empties. They do not bother to push the door open when we are in the office. They just leave in the hall. read more

Phones are not answered! Emails are not answered. Issue we have have not been fixed for almost a month keeping us from using the water dispenser and water! read more

Alhambra Water - Wait time! - Water Delivery Near Me