We are long time Sourh Pasadena residents and frequent Alhambra park pool three to four times a week. We love the facility & staff, Andres in particular. He is one of the lifeguards. He's always so pleasant, respectful, and most of all encouraging to the kids. He have witnessed him time and time again help kids of all ages overcome their fears when it comes to pool play and recreation. So why the one star? Well, today, we had the worst experience with consistency, customer service, and to be frank, discrimination. I was told I was not able to put my feet in the water. Read that again, as a paying customer, long time resident, and frequent pool goer was told I cannot put my feet in the pool? I obliged because I'm a rule follower. My husband read the written rules and of course this ridiculous "policy" was not in writing. So, he went to ask the reasoning behind it. As I've said we go there often and my feet in the pool has never been a problem, until today. Isa, another lifeguard or maybe a managerial position I presume, told my husband it's a safety concern in case they need to "pull someone out of the water that has a spinal injury." Hopefully you are just as confused and concerned as I am. My husband is a trained combat medic and I have a masters in nursing, although, I don't think you need a medical background to see through that makeshift excuse. To make matters worse, there was a group of women across the pool, on the steps, at the literal entry way of the pool, with guess what?! Their feet in the water. I guess the rules apply depending on whether Isa likes you or the color of your skin. I wish this was the end of it. Unfortunately, today's pool experience worsened. My son, who is afraid of heights, summed up the courage to try the high dive. Remember Andres? The encouraging lifeguard that has helped so many kiddos overcome their fears. Well, like clockwork, as he observed my son begin to hesitate and doubt himself, he didn't miss a beat and was right there willing to take the time and motivation it needed to coax him over his fears. And wouldn't you know it? Isa grabs a MEGAPHONE and yells at my son to get down, resulting in tears, embarrassment, and further trauma surrounding his fear of heights. I am so disappointed in the inhumane display of a power trip I was unfortunately on the wrong side of. But more importantly, my heart breaks for what my son had to endure. You should be ashamed of yourself. read more