Gage at RNR express was great really appreciate help with my tire and showing me a problem that…read morewas wrong with my radiator

I stopped by to see if I needed to make an appointment but they looked at my tire, diagnosed, and…read morepatched it right then. They didn't even charge me and were so nice through the whole process. Will be a repeat customer for both our cars!

While on the road, ordered six new tires for my 44 foot long fifth wheel trailer. When we arrived…read moreat the dealer, the tires were waiting for us. Dropped the trailer off at their dealership, went for breakfast, and they were done before we even finished breakfast. Cannot recommend them high enough. Service beyond great, and people were so eager to help and friendly!

Absolutely horrible place to go replaced brake pads on my new truck and broke the brake sensor and…read moreblamed it on me so i had to take the truck to a diff shop and pay to have it fixed because they blamed it on me but the other shop deff said paducah tire broke it changing brake pads so go ahead and check them out if you want your stuff broke and blamed on you and the guy is very rude when he doesnt wanna admit he broke my truck will never go back to that place ever again now i see why i was the only person there getting work done

I've held off on posting this for a long time, but enough is enough. Our experience with this shop…read morehas been one of the worst we've ever had, and the amount of issues we've dealt with after their work is unbelievable. First, they broke our steering knuckle and never took responsibility for it. Then we discovered that the repair we paid for wasn't even done correctly -- they used the wrong bolts (mind you they found a random bolt and cut it off and used it instead), didn't complete the job properly, and said nothing. On top of that, they broke our axle and tried to hide it (picked our truck up pouring differential fluid that had just been changed the month prior) and they damaged our differential sleeve (resulting in us having to buy a new differential) because they kept having to pull the axle out due to mistakes they had already made. We specifically asked if any additional parts needed replacing and were told, "You basically have a new front end." That was simply not true. Critical parts, like sway bar links, should have been replaced during the work they performed. Instead, they left the sway bar links digging into the lower control arms -- the very same control arms they installed. Because they didn't recommend the correct replacement parts for our lift, we're now dealing with another blown axle, plus the already botched bolt work. Every issue we're facing traces back to this shop and no one else. And each time we've expressed concerns, we were met with a nonchalant attitude as if these problems were no big deal. I get it trucks that are older and higher mileage will have issues but you can't point fingers at others when they simply knew what they did was wrong and tried to hide it. If they would have been transparent and honest with me things would be different. I did address them over these issues and they again point fingers and tell us we have a lack of knowledge of mechanics but as we mentioned previously they must be the ones lacking knowledge since they didn't know to replace the sway bar links and left them digging into the lower control arms. We are not wealthy, and we don't have money to keep pouring into repairs caused entirely by negligence and dishonesty. We've spent thousands fixing the mistakes they made, and we have service records and receipts for every issue uncovered after their work. They do not care. They did not offer to help, say sorry, oops, nothing. only played blame game. It says a lot that I wouldn't even trust them to correct their own mistakes -- I'm convinced the truck would come back in worse shape. I've warned others to stay far away from this shop, and unfortunately, we're not the only ones who've had similar experiences. At this point, I don't believe they can make this right, and if necessary, we will be taking further steps. This shop has proven to be completely untrustworthy, and they will never touch our vehicle again. We assure you this review will be met with a defensive blaming response trying to make excuses. We have heard them we don't tolerate excuses you can't blame people for stuff you hid and only you touched. I'm sorry! Just be professional and honest that's all everybody wants.

They got my truck in the day I called, got everything done in a timely manner, the service was…read moreamazing and the pricing was great! I definitely recommend them!

I hate to do this, but feel I am out of options. I own a small business, and in March/April of…read more2022 they contacted me due to a bay door being broken and needed it fixed ASAP. We dropped everything and got them going and gave them an estimate to fix that door and another. They ok's the work to be done. Work was completed and bill was due on 5/28/22. Here we are 7/29/24 and I still can't get paid. The manager keeps giving excuses on to why Goodyear Tire company, who owns Raben, hasn't paid us yet. If they do not respect my business to pay me in a reasonable amount of time, they don't respect the business over the years I have given them. If, by some miracle, they decided to pay for the work we did and they ok'd, I'll gladly delete this review

One of the tires on our travel trailer blew out on the 4th of July weekend as we were traveling…read morethrough Padukah, and even though they didn't carry the tire size we needed, James went out of his way to help us find another store in town that carried one. When the tire blew it broke the propane line to the fridge, so he also let us hang out in their parking lot and connect to a 110 outlet so the fridge could stay cool until we could get an appointment with the other tire shop. James also gave us some great advice on what type of tires to buy as a replacement, pointing us to 14 ply tires to avoid a repeat blow out. I'm obviously not a long term customer, but based on this experience I wouldn't hesitate to recommend Raben Goodyear.

I'm new to the area. Went to Durbins to get an estimate on some front end work. He was very honest…read moreand reasonable on price. Will definitely be using him for all my future vehicle repairs. Thank you Derrin, Ron R.

After recently moving to Paducah, I had a dead as a door nail car battery and no AAA insurance. I…read morechecked the Internet for Interstate battery dealers near me and due to great Yelp reviews, I selected Durbin's. Although extremely busy he agreed to "make a house call" and bring a battery when he could work me in. He installed the battery the same morning!!!! I will definitely continue to patronize Durbin's!!! Excellent customer service!!!!

amazing prices and super fast to find the problem and fix it. Highly recommend this company.read more

They did return my call and I provided them with all the information they needed. Unfortunately, I…read morenever heard back from them.

Came looking for tires for my old Jeep, they had the perfect set in stock and got them installed…read morequickly and professionally! Friendly staff and knowledgeable techs!

Very friendly and great service BUT they stole a $20 bill that was stored in my center console…read more.. won't be coming back here anytime soon

Right off the highway…read more It's had reasonable fuel prices and situated around quite a bit of good options. Easy to pull in as long as you're going in the right direction based on layout of pumps.

Shopping at Sam's was a wonderful surprise, having come from "another box store" area just didn't…read moreknow what to expect. The Sam's in Paducah is very well stocked with constant new arrivals & a very helpful staff.

Bought 4 new tires and they were not balanced. I returned to shop and had them balance the tires…read more Waited over 1 hour to have repairs done. Car was returned and still not balanced. I called for an appointment and I had to wait 3 days!!! I made an appointment for 1st thing Saturday morning. I arrived at 730 when they opened and am still waiting2.5 hours to have tires balanced. VERY SLOW and inefficient. Multiple visits for tire balancing seems unreasonable.

Quick change artist? Ha! Sue em' for false advertising. I came in for an oil change and they had my…read morecar in the garage for over an hour. If you decide to come here be prepared for a wait. Oh and I was the only one here. Very inefficient, very slow, very overpriced.