I've held off on posting this for a long time, but enough is enough. Our experience with this shop…read morehas been one of the worst we've ever had, and the amount of issues we've dealt with after their work is unbelievable. First, they broke our steering knuckle and never took responsibility for it. Then we discovered that the repair we paid for wasn't even done correctly -- they used the wrong bolts (mind you they found a random bolt and cut it off and used it instead), didn't complete the job properly, and said nothing. On top of that, they broke our axle and tried to hide it (picked our truck up pouring differential fluid that had just been changed the month prior) and they damaged our differential sleeve (resulting in us having to buy a new differential) because they kept having to pull the axle out due to mistakes they had already made. We specifically asked if any additional parts needed replacing and were told, "You basically have a new front end." That was simply not true. Critical parts, like sway bar links, should have been replaced during the work they performed. Instead, they left the sway bar links digging into the lower control arms -- the very same control arms they installed. Because they didn't recommend the correct replacement parts for our lift, we're now dealing with another blown axle, plus the already botched bolt work. Every issue we're facing traces back to this shop and no one else. And each time we've expressed concerns, we were met with a nonchalant attitude as if these problems were no big deal. I get it trucks that are older and higher mileage will have issues but you can't point fingers at others when they simply knew what they did was wrong and tried to hide it. If they would have been transparent and honest with me things would be different. I did address them over these issues and they again point fingers and tell us we have a lack of knowledge of mechanics but as we mentioned previously they must be the ones lacking knowledge since they didn't know to replace the sway bar links and left them digging into the lower control arms. We are not wealthy, and we don't have money to keep pouring into repairs caused entirely by negligence and dishonesty. We've spent thousands fixing the mistakes they made, and we have service records and receipts for every issue uncovered after their work. They do not care. They did not offer to help, say sorry, oops, nothing. only played blame game. It says a lot that I wouldn't even trust them to correct their own mistakes -- I'm convinced the truck would come back in worse shape. I've warned others to stay far away from this shop, and unfortunately, we're not the only ones who've had similar experiences. At this point, I don't believe they can make this right, and if necessary, we will be taking further steps. This shop has proven to be completely untrustworthy, and they will never touch our vehicle again. We assure you this review will be met with a defensive blaming response trying to make excuses. We have heard them we don't tolerate excuses you can't blame people for stuff you hid and only you touched. I'm sorry! Just be professional and honest that's all everybody wants.

They got my truck in the day I called, got everything done in a timely manner, the service was…read moreamazing and the pricing was great! I definitely recommend them!

They really screwed my friends classic truck up . Did not do the work they charged him for..he paid…read moreover $2000 and his truck does not run ..he is a disabled vet .. sad...they need to make this right with Adam Fulkerson

I hate to do this, but feel I am out of options. I own a small business, and in March/April of…read more2022 they contacted me due to a bay door being broken and needed it fixed ASAP. We dropped everything and got them going and gave them an estimate to fix that door and another. They ok's the work to be done. Work was completed and bill was due on 5/28/22. Here we are 7/29/24 and I still can't get paid. The manager keeps giving excuses on to why Goodyear Tire company, who owns Raben, hasn't paid us yet. If they do not respect my business to pay me in a reasonable amount of time, they don't respect the business over the years I have given them. If, by some miracle, they decided to pay for the work we did and they ok'd, I'll gladly delete this review

I'm new to the area. Went to Durbins to get an estimate on some front end work. He was very honest…read moreand reasonable on price. Will definitely be using him for all my future vehicle repairs. Thank you Derrin, Ron R.

After recently moving to Paducah, I had a dead as a door nail car battery and no AAA insurance. I…read morechecked the Internet for Interstate battery dealers near me and due to great Yelp reviews, I selected Durbin's. Although extremely busy he agreed to "make a house call" and bring a battery when he could work me in. He installed the battery the same morning!!!! I will definitely continue to patronize Durbin's!!! Excellent customer service!!!!

My daughter and I were driving from Kentucky to Georgia, when something fell off the bottom of my…read morecar as I was driving (metal plate - skid plate) on the interstate. I was 6 hours from home so not near my contacts or mechanic. It was pouring rain so difficult to determine issue but after researching, I should not drive until it is fixed. I called my aaa, they said they could only do a tow, but all I needed was a 5 minute easy fix. My sister in WKY found this guys contact info, I called him, he was on his way from Nashville and drove straight to us. He knew over the phone what it was and assured me he could fix it, so we instantly felt relieved. He was very professional, he pulled behind my car and had caution lights on his truck, so finally cars were avoiding my lane. Price was very affordable. I have saved his info in case I need to call him again as I drive in KY often. He was a lifesaver that day and saved me days of headache from possible tow out of state.

They did return my call and I provided them with all the information they needed. Unfortunately, I…read morenever heard back from them.

Came looking for tires for my old Jeep, they had the perfect set in stock and got them installed…read morequickly and professionally! Friendly staff and knowledgeable techs!

Very friendly and great service BUT they stole a $20 bill that was stored in my center console…read more.. won't be coming back here anytime soon

Right off the highway…read more It's had reasonable fuel prices and situated around quite a bit of good options. Easy to pull in as long as you're going in the right direction based on layout of pumps.

Shopping at Sam's was a wonderful surprise, having come from "another box store" area just didn't…read moreknow what to expect. The Sam's in Paducah is very well stocked with constant new arrivals & a very helpful staff.

Very nice people. Tires were cheaper than any one else in town. They are my new tire shop. I highly…read morerecommend them.