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    Alfa Insurance

    Alfa Insurance

    (3 reviews)

    Alfa's roadside assistance program, which they have turned over to a third party, is completely…read moreincompetent and unreliable. You might as well call your granny to ask if she can send over her wheel chair to help get you out of the road. In May, I requested lockout assistance. I waited alone, at night, for 3 hours for the provider but finally gave up and called someone on my own. Three months later, I needed towing. I sent my grandson to meet the tow truck with the keys. He was called twice by the provider after 2 hours and told that they have no record of a ticket for my claim. The tracking number provided did not work.Then Alfa sent another provider, and we received a message estimating arrival time for 90 minutes. An hour and a half passed, and again the tracking number did not work. When I again called Alfa, the rep told me he had a message from the provider that they had picked up my car. This was not true, as my grandson was still waiting with the keys. I then called Alfa again and was told that ETA was now 15 minutes. Another half hour elapsed; the driver called to say he was 45 minutes away! The Alfa reps with whom I spoke did their best to help me, but the third party coordinating the providers have proven consistently inept. Needless to say, I will begin looking for other auto insurance tomorrow. If you have Alfa, I recommend that you do the same before someone in your family finds himself or herself stranded on the roadside.

    TERRIBLE customer service from both receptionist by the names of Ashley & Ash.. kept cutting me off…read moreand hand nasty attitudes!

    Alfa Insurance - homeinsurance - Updated May 2026

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