TLDR: At $350+ for a service, I believe clients paying luxury prices should reasonably expect faster responses and more professional communication. ### I received a gift card from a friend and wanted to book a facial. I reached out multiple times via email, website form fill, text message, and phone call but never got a response. I'm not sure this business is still operating. If it is she's not a good communicator. ### Update I wish I could amend or remove this review, but Alexandra's response leaves me no choice but to provide this update. After two days of silence I received an email from Alexandra saying my review was disrespectful, negative, and had "real impact" on her business. She also stated she would not move forward with me as a client. Had I received a courteous acknowledgment, I would have gladly amended or removed my review. For transparency: * I first called on Thursday (during business hours). * When I saw her website emphasized texts and emails, I also emailed during business hours. * After several hours with no reply, I submitted a contact form later that evening (after business hours). * The next day, still with no response, I both texted and emailed again during business hours. * After 40-41 hours of silence, I sent a final message and left my review. To characterize this as "just over 36 hours" and mostly after-hours messages is misleading. Over 40 hours with no acknowledgment is more accurate. For context, my emails, form submissions, texts, and calls were all met with silence. Her website lists no communication expectations and provides no automated reply. This situation could easily have been avoided with standard business practices. I was genuinely unsure if the business was even active, given the silence and the fact that the most recent Yelp review was from 2021. Even my friend who purchased the gift card wondered if it was still operating. Alexandra did process the refund for my friend, which I appreciate. However, my original concerns remain: * It was very difficult to reach her. * The email response I finally received was accusatory rather than courteous. * Her reply to my review was misleading about the timeline and tried to frame me as unreasonable. * Instead of repairing the interaction, she chose to cut off service. I'm leaving this review as an honest account so future clients know what to expect. To potential clients: don't be surprised if your messages are met with silence; they may eventually be read and answered, but without any acknowledgment in the meantime. To Alexandra: more transparency and professionalism would go a long way. In retrospect, I could have been more patient, and I didn't need to call out her communication as "poor" in my initial review. Please take my experience in that light. It's unfortunate, because I had high hopes for this business. read more

This place is beautiful and very peaceful. Everything is clean, and Alexandra is super nice. Her dog is also very friendly. However, I've been here twice for a Brazilian waxing. Both times, I left unsatisfied. The first time I was here, I was seen after another lady. That lady gave the waxer a small tip.. I'd say $7 or so. If it were me, I would have been mad too, I'm not sure if she was but it seemed to me like she was. Because of this, she was more brutal in her waxing. There were a few times when the wax didn't fully stick, so she repeatedly went over the same area to remove the hair. The second time I was here, was not as bad as the first time, however when I left the studio my skin had turned super red and had bumps on it. (It's normal, true and it eventually goes away).. but I've had waxes at several other places (because I always like trying out new places)..I've been to Mimosa in Hermosa Beach, Forme in Santa Monica, and most recently with Laura Addario in LA and it was never like this. One thing that bothered me, is that there is a huge window right next to where you're getting waxed. A huge window (*on the second floor) where anyone could see if they walked by on the roof. There's a very minimal probability of this happening but it's not very calming when your legs are spread open or up in the air for the world to see. Regarding parking, it's usually bad when you're going to Abbot Kinney in Venice.. but the times I have been here it was super easy to find parking. I'm toying with rating this place two stars, however I am going to give them three stars because I am all for small businesses and I really liked everything else about the place. read more

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Alexandra Wagner saved my skin and my self-esteem. I started having breakouts last year for the first time in 20 years - full on cystic, painful acne. After ruling out hormonal issues, I visited dermatologists but paused at the extreme treatments recommended. Not ready for those, I tried to treat it on my own. It didn't get better or worse but I knew I needed help. I finally went to see Alexandra in April and within a few days of my first appointment, my skin looked better than it had in a year. A few days after that, I understood what people meant about her "makeup free" skin. The scarring, hyperpigmentation, and active acne had subsided - I had nice skin again! It stayed mostly clear - even through my period - and I've been back twice since. She's the absolute best in LA and probably everywhere else. Plus, her dog is the cutest. read more

Not sure what was better, my facial yesterday or my face when I woke up this morning. I came in on a Monday for a facial after seeing rave reviews from Alexandra Wagner on several websites / Magazine. I had the 60 minute signature facial with Andrea Galdamez. I have to say, the minute I walked up the stores I knew this was going to be my new place. Andrea was awesome. She listened to my skincare concerns and she chatted with me throughout the facial, we shared stories of our skin problems / eating habits and it really felt like just two friends having a spa day at home. She extracted some minor acne I had on the my jawline which popped out out of nowhere. This morning I looked fabulous. What I loved the most was that my face felt truly clean post facial. All of the reviews of people saying they were "makeup free" in the following days are always hard to believe, but here I am Cannot say enough good things about this place! Go see Andrea! You'll love it! read more

Ile is seriously the BEST Esti I have ever had !!! Seriously and I've been getting facials for over a decade. As soon as you walk inside their cute little studio you feel a sense of relaxation . It super clean and Ile makes you feel very welcome . The table is also like your lying on a huge pillow is so comfy and snug. I fall asleep probably 15 mins into the facial , and when I wake up I'm glowing ! It's like magic ! Her EXTRACTIONS are the best ; she literally gets everything out and leaves you with a brand new face ! THANK YOU Ile I feel rejuvenated and super relaxed ! C ya next month ! read more

I have been going to AW Skin Care for about six months. When I walked in, I was an emotional mess because I was so unhappy with the look of my skin. I can agree with the other yelpers who have said that your skin WILL look better after getting a facial here. I love Robyn-- she is sweet and friendly and knows her craft. Her facials were 175, where Alexandra charges 225 for the same treatment. I followed her advice (at least, initially) and followed a low sugar and mostly gluten free diet and my skin cleared up within a month in conjunction with the facials. This was a godsend, considering I had always been unhappy with my skin. I'm grateful for the fact that Robyn has made my skin look amazing, and Katrina, the newest esthetician is very sweet as well. Definitely worth checking out if you have the cash and have trouble skin, but be ready to spend $$$. read more

I am completely addicted to Alexandra's facials! I have been a loyal customer since finding her after moving to LA from Sydney, Australia 4 years ago. I had always suffered from bad skin, bad acne, argh! When I moved to LA I was pretty anxious to find someone good to help me keep my skin under control. It's not something you can trust with just anyone. I'm so, so, so glad I have Alexandra! Thanks to her people are constantly complementing my skin, which is awesome for someone who used to have bad skin. Recently I've started to get the micro-current facial which is basically a muscle toner for the face and it is crazy awesome! It's like a mini face lift and I'm certain it's going to keep me looking younger longer. Alexandra Wangner has magic hands, she fixes problem skin and you'll have the best skin of your life!!!! Oh yeah, she also does my eyebrows and just last week I was on a shoot and the make up artist was raving about what a great job my eyebrow person had done. Thanks Alexandra!!!! read more

Alexandra cares, she really cares about you, your skin, your life. I am so lucky to have found her in my most desperate state. My adult acne had peaked and people would actually comment on my skin-strangers, out of kindness, but strangers nonetheless. I found Alexandra through yelp and thought instantly that someone who has all 5 star reviews would be a must see. I have now being seeing her for about 6 months, and my skin is so improved. Through her help I have realized that I have food allergies and changed my diet (losing 15 lbs along the way). She is skilled, confident and goes after every pore you have, cleaning it with so much skill and care. You see the results instantly, and they last. If you have problem skin, you really need to see her. I am amazed, and I am a huge fan. She is not only great at what she does, she is a great person. Easy going and so much fun! Last time I saw her, she even waxed my eyebrows (which I never let anyone touch after a bad nail salon exp about 20 years ago) and they are perfect! What else can I say, she's the best :) read more

I went to see Alexandra the week before my brothers wedding. I had the most amazing facial & wax I've EVER had! Alexandra was gentle with the wax so I could barely feel it. I have never received the amount of compliments on my skin as I did over the wedding weekend. Even complete strangers came up to me. It was crazy! Not only was i blown away by the services, but the space is gorgeous. So calming and clean! I will definitely be back on a regular basis. read more

Alexandra saved my face! I've been going to her for about a year and a half, after a year of searching for great skin care. I'm sure that most people think that facials are an unnecessary luxury. I'm sure that's how it is when you have perfect skin. In my case, well, it was more like a battlefield on my face...pre-Alexandra. The pain from the extractions are SO worth the outcome, and Alexandra dishes out minimal pain. No pore is left unexamined haha. My skin is pretty darn clear now, and I see her about every six weeks for maintenance. I highly recommend her signature facial. You get everything you need, plus a little shoulder rub, which is really a teaser, but so needed. If you have terrible skin, CALL HER! Oh and I almost forgot. She's great with eyebrows! read more

I as well cannot praise Alexandra Wagner Skincare enough, and as all these phenomenal reviews state I agree. It has now been over 2 weeks since my last facial at AW and my face still feels and silky soft & hydrated as it did the moment I left the shop. I cannot more highly recommend this salon. Thank you. read more

I love this place. I see Ile for facials, waxing and whatnot, and she's a gem. It's a super laid-back spot and reminds me of OG Venice when everyone was chill and had soul. There's no pretentiousness here, just professionalism and feel-good faces. I walk away clean and happy with glowing skin. read more

I can finally say I have found the most amazing aesthetician in Ile. She's a magician. My skin already has a glow and smoothness that I haven't had before, and my pimples are basically gone. I am getting married in May, I am confident my skin will look radiant because of Ile! read more

I finally got to the point where I realized I needed professional help with my skin. I really don't like people touching my face so I was a bit apprehensive. I checked the Internet found a few places but noticed everyone had a at least 1 bad rating. I read Alexandra's and read great reviews and was impressed that she didn't have one single bad comment. Still apprehensive I made my appointment and showed up. That was back in 2007 and now several facials later I understand her rave reviews. I get her signature facial and yes a little pricey and she is a bit of a drive for me but when it comes to my face she I will not got to anyone else. Yes, all the reviews everyone writes are true. I have truly been meaning to write a great review since the first visit but never got around to it. I just had my facial with her this weekend and realized that she really deserves a rave review. Rest assured that as soon as she puts her hands on your face she is devoted only to make sure that you and your skin receive her total care and devotion. read more

Alexandra's facials are the best. Period. I've been seeing her for about 9 months now and my skin is drastically improved, and has been for about 5 months. I like & appreciate that she's down to earth and is knowledgeable about different products. She carries a really great natural skin care line but doesn't pressure you to buy it and doesn't base her service quality on the amount you're spending but on your personal needs. As a student, its expensive for me but is ultimately worth it and I even show up a bit early to chat and hang out with her... a cool chic :o) read more

Alexandra is wonderful, hands down. I am always looking forward to seeing her and love our conversations during the facial. I'm sure she enjoys my narcoleptic snoring as I zone out during the treatment. Excellent music choices, and she's just the best at what she does. I know $175 is high, but like Giovanna posted, it is for 90 minutes and her products are first rate. If you can't find street parking, there are metered lots on the other side of Abbot Kinney. Haven't had a problem finding a spot. read more

The White Tiger Collection is my absolute fav right now. I am loving the smells mostly, but I love the packaging, the ingredients and the fresh feeling of my skin after I use it every time. If you want to smell and feel like you're in the spa, this is the brand for you! read more

I get the facials with Katrina. She is great, my skin is looking so much better. It's really clear, smooth and even. She makes you feel very comfortable and she is very nice. I disagree with some of the remarks on Alexandra's personality. I met her and was very pleasant. And who cares? She famous for the facials she gives, not for winning an Oscar in Miss Congeniality 3. I agree it's a bit pricey but I think of my face as my first impression, so I don't mind shelling out some extra cash. I'll skimp on the less viewed services like a body wax. read more

I had been looking for a good place for good skin care for a while. I was sick of paying A LOT of money to go to Burke Williams when I didn't think the facials were really that good. So, my yelp search turned up Alexandra Wagner, and boy am I glad it did! I first saw her a few months ago and I hadn't had a facial in a long time. She completely customized the facial to my needs (which she does every time) and spent a LONG time with me making sure every part of my skin was addressed. The extractions were pretty intense, but totally worth it. And, she did microdermabrasion, which was great (and my skin needed it). I scheduled another appointment for a few weeks later, and have probably been back 4-5 times after that. I try to go in about every 5 weeks now that my skin is more on a "maintenance" plan. Let me also say that I've never had very bad acne, but my skin has always been sensitive and over the years has gotten dull and dry. My dermatologist has tried to treat occasional breakouts with clindamax and Differin, which really irritated my skin. So, here's the really cool thing about Alexandra - since I've been seeing her, I am no longer using ANY medication on my skin - just a gentle cleanser and good quality moisturizer and that's it! And I've gotten more compliments on my skin than I ever have in her life! Trust me, you NEED to go to her. If you have a skin problem, she will fix it. She may not fix it in one session, but if you make the commitment, you will see results! Plus, she's super cool and friendly and her office is light, breezy, and relaxing. She never rushes and always makes you feel welcome. I'll never go anywhere else! read more

I've been going to Alexandra for facials for years now and she does an excellent job every single time. She really cleans out skin to prevent breakouts and does a thorough job because she cares. I had to take 2 years away after a bad car wreck and now that I've been back seriously everybody has commented how great my skin looks. It's actually weird, to be honest, but that's how much radiant, clean skin matters. It's more important than a good hair cut or color. It really affected my skin's health and appearance in a bad way when I wasn't able to come in for those couple years. She always says I can come back if anything breaks out after the facial-and I never once have had to do so. read more

For anyone needing a skin and life upgrade get yourself an appointment with Alexandra Wagner Skincare I just went on an audition with almost ZERO makeup on and looked and felt fantastic!!! THANK YOU THANK YOU THANK YOU!!! For someone who has battled hormonal bloopers for ...oh ...i don't know ....A LONG TIME, you guys over the past year and a half have been there for me and helped me on my journey to clarity I know its a lifelong journey and I know posts like this are sappy and strange, but I am just so so so grateful. Thank you A.W and Ile You women are goddesses devine read more

I was so stressed about running late (LA traffic), and I called to let Ile know I'd be tardy. She was super sweet and told me not to worry. Finding parking can be difficult, so give yourself extra time. As soon as I arrived, Ile encouraged me to relax and told me she had lots of time. The services I received (waxing and a signature facial) were professional and precise and REALLY enjoyable. We chatted and laughed during my wax and then I totally zenned during my facial. My skin looks absolutely radiant and is so soft. She didn't hard sell me on any products either, which I seriously appreciate. I would absolutely book another appointment with Ile, and I'll be recommending her to my friends! read more

Alexandra has upgraded to a new space on Abbot Kinney, and I'm pleased to report that it is vastly superior in every way. Housed in a handsomely weathered brick building with a private waiting area, high ceilings, and a balcony (!) overlooking the boulevard, Alexandra's new studio now has room to accommodate a second aesthetitician, and her name is Lilly. I haven't had a facial with Lilly yet, but I can tell from my interactions with her that she is a knowledgeable, patient practitioner who's just as sweet as can be. Lilly will be accepting appointments on Sundays and Mondays so now there's just no excuse to miss out on the Alexandra Wagner Signature Facial. Do it. Your skin will thank you. read more

I highly recommend Alexandra's services! I've been seeing Ali for years and she's absolutely the best. Facials, waxing, whatever you need...she uses only the best natural products and is an absolute pleasure to chat with. Enjoy! read more

I have been called, "gorgeous" only once in my life. And that was immediately after I got a signature facial from Alexandra. My skin was poreless, dewy, and porcelain smooth. When I looked at myself in the mirror, I hardly recognized my own skin. I've tried everything available to fight my acne, which I've had for the past 15 years. Only when I began to see Alexandra on a monthly basis did my skin clear up miraculously. I don't know what she does, but whatever it is, it has saved my skin. She is a mandatory go-to prior to all major events in my life. read more

I had my facial with Alexandra and I loved it! She was very good with her extractions and I loved her products. You get what you pay for with her. She uses top notch products and really cares about her clients. Whenever I had questions, she would respond right away via email. The only downside is parking. There is a valet few blocks away. read more

I went through the horror of seeing Sonya Dakar, prior to finding Alexandra. What a difference! Alexandra is simply wonderful. She is professional, smart, kind, and always smiling. She plays great music (no classical, or spa-like boringness) Her space is very comfortable, clean and modern. And most of all her skills are incredible. She makes sure you are well taken care off and happy before you leave. I like the cosmetics she uses, they are very effective. I always look forward to seeing her! read more

Wow...my first non-food, non-winery Yelp review. And what better establishment to use it on than Alexandra Wagner Skin Care. I believe it was 2009 when I first started coming here, and I've never entertained the thought of going somewhere else for a facial. Quite simply, I couldn't imagine a better place to get some TLC on my face. Alexandra always carries such positive energy and her second calling may very well be as a therapist. Pretty sure she knows just about everything about me, as she has this way of making you feel so at ease while making you beautiful :). I can only compare her to two other places I had been to before finding her, and it's not even worth a comparison. I do not generally notice small changes to one's appearance, but my face always glows and looks so healthy when I leave her place. Without hesitation, I would recommend Alexandra Wagner Skin Care to anyone. read more

Alexandra was recommended to me by a co-worker over 1 year ago and I'm completely devoted to her facials (although she also does the best Brazilian wax in LA too!). I've run the gamut of trying spas, dermatologists, detoxes, and pricey products to make my complexion not only glow but rid it of the adult acne breakouts. Now, at 30 years old my skin is at the best it has ever looked thanks to Alexandra. She is great at what she does, and her routine is simple and effective. Her products WORK. I think it's important to note that the "glow" doesn't go away after the facial - when you use the products she recommends, you can easily maintain great skin. read more

I bought a Groupon for 2 waxing sessions. The appointments were so easy to book via email. They were confirmed the day before. The salon is small but very cute and very clean, and Robyn is amazing! Amazing wax! She's sweet, plus she's fun to chat with, even when you're in a compromising position..... read more

I started seeing Alexandra a couple of months before my wedding. I saw immediate results - my skin looks healthy and glowing. Her space is very comfortable and inviting and Alexandra is friendly and personable. I plan to keep seeing her regularly in the quest to age gracefully. read more

Lovely space with a gorgeous balcony/patio and lots of enormous windows that bring in plenty of natural light. Very serene! I had a wax appointment with Robyn and she couldn't have made it easier. As painless as possible. Highly recommended! read more

very nice experience all the way. beautiful setting in venice, open windows, sea breeze coming through. Alexandra came highly recommended by my dermatologist, Jessica Wu. Alexandra has a great demeanor and gave a great facial. very thorough. highly recommend. read more

I loved my facial here. I like that alexandra emphasizes skin care products with natural ingredients, but only if they really work. I have sensitive skin, and I had no problems with any of the products. It took a few days before I noticed results, but they explained it's normal to have dryness immediately following. I think my skin looked visibly brighter and smoother in the following weeks, and I love the mask and zweena serum I bought from her. read more

After reading the great reviews on Yelp, I decided to treat myself to a birthday facial with Alexandra yesterday. As soon as I came in, she turned off the ringer on her phone - which was ringing off the hook since she'd just been featured on The Daily Candy - and got me started. The experience was great! She settles you on a comfy bed with a thick comforter and pampers you for 90 minutes straight. It was my first facial in nearly 3 years, so she had a LOT to do, but was super sweet about it and kept up a nice flow of conversation when I wanted it, & kept quiet when I wanted to zone out. I left with glowing skin, clean pores and a very relaxed attitude, and I will SO be back! read more

Alexandra rocks! She gives the best facial ever. Most facialists charge all of these separate fees for oxygen blasts, microderm, masques, etc but she includes it all into her fantastic treatment. My skin is glowing after I see her. Not only does she know about skin care but she's a cool chick to have a chat about life with too. Highly recommend. :) read more

I love it here. Alexandra is so talented with skin and solving skin issues, whether it's acne or sensitivity, she is truly gifted. And I've been a Beauty Editor and in the skincare business for over 20 years and I only want Alexandra touching my skin from now on. Plus I love the place; where else can you see palm trees from the treatment room? I'm done with dark caves. And you can even sit outside and enjoy the elevated view of Abbot Kinney. Five stars. read more

I received a microdermabrasion Facial. I felt very welcomed and at home. I loved the service.

Alexandra is amazing! she takes great care of your skin. everything everyone says about her is absolutely true. my pores were so much smaller when she was done & a month later, my skin still looked great! I just wish I still lived in LA so I could see her on a regular basis. read more

Robyn is the absolute best! After trying a few different places I've settled on AW for waxing - patient, as painless as possible, diligent and thorough job read more