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Alexandra Konowal, DO

3.7 (3 reviews)
Closed 8:00 am - 4:00 pm

Services - Alexandra Konowal, DO

Eye surgery

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Stephen Pascucci, MD - Stephen Pascucci, MD - Surgeon and Medical Director at Eye Consultants

Stephen Pascucci, MD

1.5(2 reviews)
3.7 mi

I was very unhappy with this office. My husband and I were told they offered a complimentary exam…read moreonly to be billed by two different doctors for the same day exam! They found out we had medical insurance and insisted on billing for the visit. We were told they would accept the insurance payment not to worry, but the amount went toward my deductible and they insisted on me paying for the complimentary exam. I talked with the office manager what a joke! She told me the doctor told her to write the bill off but she said said i must pay the copay. I agreed to pay and gave her cash. I then received another bill for the balance of the bill. I refuse to pay this office they lie to the patient just to get them in the door then do everything possible to get as much money as possible from you. I had cancelled the appointment fearing there may be a bill and his office called us back and convinced us to come in assuring us there would be no patient balance. Stay clear of this place! The doctor seems very knowledgeable but his staff only worries about getting money!!

I was not happy with the service at Eye Consultants of Bonita Springs, Dr. Pascucci. I needed…read morecataract surgery and went to him based on the recommendation of a friend. My first visit for my initial evaluation was OK but I had to wait in the waiting room for just under 1 hour before the evaluation even started. The evaluation went well and the Dr. seemed knowledgeable and caring. After the evaluation, I went to see Sally (not her real name) who is something like "the surgery coordinator" where we went over how the surgery process would work and the pricing. I was VERY concerned about the pricing since I have a very high deductible on my insurance. I told her this and said I want to know every cost, no surprises. At that meeting I was told that the cost of the lenses (one for each eye) would be $2150 each (not covered by insurance), the charge for the surgeon would be $700 (with my insurance plan), the surgery center would be $875 and the anesthesiologist would be about $100. I even got a piece of paper from her quoting that those were the prices. A day later, I was confused about the type of lenses (different for each eye) I was getting and during that call she confirmed that the lenses would be $2150 each. A couple weeks later, 4 days prior to my surgery, they charged my credit card for the lenses and the price was now $2950 each....a $1600 increase in total. I called to question the charge and was told by Sally that she must have made a mistake and that the charge would be the higher price....oh sorry but please pay us an extra $1600! If it was a mistake, you would think that they would be willing to try do something to keep a customer happy but no...the price is the price. Not the best customer service. I requested a refund and am now looking for another doctor.

Alexandra Konowal, DO - opthamalogists - Updated May 2026

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