Waited over an hour then left Glad I had an appointment…read more Terrible service Who makes people wait over an hour to be seen

This is a wonderful place The Drs & fall staff is are…read moreexcellent in taking care of you

Staff is friendly. Service is quick and they are happy to…read moreanswer questions. They accept most insurance.

Kept me waiting 35 minutes beyond my appointment time for a routine eye exam and told me they had a…read morelot of patients that day. I finally cancelled my appointment and walked out. My wife had a $11,000 cateract surgery there and was very disappointed with the results. She also experienced extreme pain during the surgery. She is now going to another eye center. I should have done the same thing. Now I will. Bruce S

I was very unhappy with this office. My husband and I were told they offered a complimentary exam…read moreonly to be billed by two different doctors for the same day exam! They found out we had medical insurance and insisted on billing for the visit. We were told they would accept the insurance payment not to worry, but the amount went toward my deductible and they insisted on me paying for the complimentary exam. I talked with the office manager what a joke! She told me the doctor told her to write the bill off but she said said i must pay the copay. I agreed to pay and gave her cash. I then received another bill for the balance of the bill. I refuse to pay this office they lie to the patient just to get them in the door then do everything possible to get as much money as possible from you. I had cancelled the appointment fearing there may be a bill and his office called us back and convinced us to come in assuring us there would be no patient balance. Stay clear of this place! The doctor seems very knowledgeable but his staff only worries about getting money!!

I was not happy with the service at Eye Consultants of Bonita Springs, Dr. Pascucci. I needed…read morecataract surgery and went to him based on the recommendation of a friend. My first visit for my initial evaluation was OK but I had to wait in the waiting room for just under 1 hour before the evaluation even started. The evaluation went well and the Dr. seemed knowledgeable and caring. After the evaluation, I went to see Sally (not her real name) who is something like "the surgery coordinator" where we went over how the surgery process would work and the pricing. I was VERY concerned about the pricing since I have a very high deductible on my insurance. I told her this and said I want to know every cost, no surprises. At that meeting I was told that the cost of the lenses (one for each eye) would be $2150 each (not covered by insurance), the charge for the surgeon would be $700 (with my insurance plan), the surgery center would be $875 and the anesthesiologist would be about $100. I even got a piece of paper from her quoting that those were the prices. A day later, I was confused about the type of lenses (different for each eye) I was getting and during that call she confirmed that the lenses would be $2150 each. A couple weeks later, 4 days prior to my surgery, they charged my credit card for the lenses and the price was now $2950 each....a $1600 increase in total. I called to question the charge and was told by Sally that she must have made a mistake and that the charge would be the higher price....oh sorry but please pay us an extra $1600! If it was a mistake, you would think that they would be willing to try do something to keep a customer happy but no...the price is the price. Not the best customer service. I requested a refund and am now looking for another doctor.

Shouldn't an eye doctor make eye contact? Or at least introduce himself? ‍…read moreThis is my first visit to the office and the doctor, so I'll hold off on an in-depth review until my next appointment. I will say that - after five minutes in the waiting room - I'm beginning to believe there's something to Feng Shui. The front door of the office leads directly to a bathroom, and - judging from the energy levels of the reception and accounting staff - the "chi" must be surging in the door and directly down the toilet. The cure could be simply keeping the door to the bathroom closed. But what do I know? Dr. Patel's medical assistants were knowledgeable, cheerful, and gentle, all qualities that I especially appreciate where my eyes are concerned. Thank you!

This office is like a factory. Not personal at all. Feel like cattle being moved from the waiting…read moreroom to an exam room to another waiting room to another exam room. Dr Patel is ok. Very knowledgeable, but again not personable. He seems to just be talking to air, no eye contact and no personalization in his discussion or demeanor. I would suggest going elsewhere if your insurance allows you too. That's our big problem this is the only place we could go in all of Southwest FL.

The last two time I went there, they acted like they were too busy to properly discuss my problem.read more

Excellent care! Beautiful facility! Friendly staff too. Grateful for such a thorough exam!read more

If it were possible to get a rating of 10 stars they would all be deserved by Dr. Sanchez. He is…read morevery competent and caring. When my exam revealed a problem he spent an hour and a half with me to get to the bottom of things. He did a very detailed examination and repeated scans. While the news was not good.he helped me to outline a detailed plan going forward. Because of his thoroughness I am hopeful that my prognosis is better that would otherwise be. He is the best..

From the owner: Dr. Carlos Sanchez is the local eye doctor to see for all of your eye care needs in Estero, FL. As…read moreyour local Estero optometrist, Dr. Carlos Sanchez can help diagnose, treat, and detect subtle changes in your eyes year over year. Come visit our offices at 8076 Mediterranean Dr Estero, FL 33928 and let us help you see and look your best. Our doctors are here to provide the professional eye care near you, to guarantee you have the clearest vision. Call today to schedule an appointment for your annual eye exam.

Here is an addendum to our review. After writing this review we were contacted by the CEO of…read moreFrantz Eye Care who asked what happened. We explained the situation and he asked to review the circumstances and get to us by the end of the day, which he did. The CEO JD, offered to refund us the cost of the glasses and the last dr. visit. We accepted this and we have since gotten a check from them for the monies that were incurred. We appreciate the fact that they were doing Do diligence and fixed the situation. We wish now that we had had recourse at the time of the incident and all of this could have been avoided. Thank you Frantz Eye Care for making things right. Here is the original review that Yelp wanted down. It was written by my husband and I posted it for him. In the meantime I have spoken with Frantz EyeCare and we are working it out and I have told them he would update this review at the end of the week as long as they follow through on their promise. Stay away, Stay away, stay away. I don't know how else to say this. I have been wearing glasses since 18 months old and am now 71, I went to Franz because they were supposed to be "great". I am are sorry we went. They missed the mark totally. They prescribed me with a new RX for glasses, I've complained to them for the last 2 years and that I'm still not able to see and their response is this is the best you're going to get. Finally, went to another Eye doctor who said that the reason I can't see is that I have the wrong RX. I'm far sighted and they gave me glasses for near sighted. REALLY!!! I've spent thousands of dollars and the mistake is that they gave the wrong RX? I got new glasses today and guess what I can see!! Not only can I see but I see better now than I'v seen in the last 10 years. STAY AWAY from Franz.

Franz's tv commercials are very well done and portrays them as state of the art eye care. In…read morereality, they are well below average with very long wait times and poorly trained staff. Very little effort is made to address patient concerns. Because they are so overbooked the quality of care is adversely affected for very little time cane be spent on their patients. If this practice could match the quality of their commercials, patients would receive better care and the attention they deserve. Sadly, wait times are outrageously long and time with a doctor is rushed. Much improvement is needed.

D.r Gresham and Staff are all awesome! Very professional & A+ care. I have been a patient for…read moreseveral years and highly recommend Bonita Vision for all your vision needs.

I went to see Dr. Gresham today as a new patient and can only say positive things about this doctor…read moreand his practice. I went in with a specific eye issue I am experiencing and after spending 25 minutes with me, he stopped the eye examination and very politely informed me that he could not treat me for the issue I had and did not want to continue on with the exam and waste my time (which was after going through some eye tests and determining what my exact problem was). He was also beyond generous to not charge my insurance for the appointment, even though I took up his very valuable time. He even referred me to a specialist that can properly treat / monitor my condition. I have had bad experiences in the past with doctors, dentists, etc that "treat" you for something just so they can get paid. It is very rare to find someone in this field that you can trust, that is truly honest and looking out for your best interests and Dr. Gresham definitely has these qualities. You can tell he cares about his patients and their well-being and that is personally all I can ever ask for in a doctor. Although he couldn't help me today with my issue, I will not only be back for my annual eye exams but referring family members / friends as well.

I had cataract surgery six weeks ago and for the last two nights I had excruciating pain. I have…read moreseen two doctors since then and wanted to see one today. But the phone person told me nobody was available and to come in Monday. She didn't advise me how to treat my situation over the weekend. When I asked her what her position was her answer was why do you want to know. Her name was Deanna. Evidently there is no way to get past the phone people talk to a doctor or a staff member. This is not a way to run a business particularly a medical business

Top care, terrific personnel, phlebotomy department excellent with super fast chart results.read more

I am extremely disappointed with the care my husband has received at Lee Health Coconut Point. He…read morehas been dealing with severe foot pain for over six weeks, initially treated as gout, and has been given multiple medications with absolutely no improvement. What's most concerning is the complete lack of communication and urgency from this office. We have repeatedly called for updates, and no one returns calls unless we constantly follow up. There has been no proactive outreach from the doctor or staff at any point.My husband had an X-ray done, and we still have not received any guidance on results or next steps. Meanwhile, he is now out of medication and in significant pain, with no support from the provider managing his care. Due to this lack of responsiveness and concern, we are now forced to seek help at urgent care. This level of neglect is unacceptable. Patients deserve timely communication, proper follow-up, and a sense that their condition matters. Unfortunately, that has not been our experience here.