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Alexander Pointe

4.0 (1 review)
Closed • 9:00 am - 6:00 pm

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9 months ago

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St. John's Pointe Apartment Homes

St. John's Pointe Apartment Homes

(1 review)

Westside

Absolutely DO NOT recommend this complex. Within a 2 month span, we had black water for a month,…read moredishwasher broke twice, and apartment was vandalized - a bedroom window was broken from the outside. The maintainance person nailed a board over the window and a week and a half later (of below freezing temps btw), that board is still there. The dishwasher is still broken and the office makes no effort at all to even pretend to care or to fix it any of the issues. Every time I asked, the answer is always they'll be there tomorrow. I've missed work waiting for repairmen that never show, gotten sick from the water in the apartment and am actually having to pay for the privilege. I wish I had done more research before I moved in as their terrible reputation is more than well earned. I've spoken to neighbors with similar experiences. This place is dirty, unsafe and nowhere I'd recommend living.

From the owner: With premier location and beautifully designed apartment homes, St. John's Pointe is the place for…read moreyou! Take advantage of all the amenities we have to offer, including our fitness center, Paw Park, tennis courts, and much more. St. John's Pointe is conveniently located just five minutes from Orange Park Mall and is within the prestigious Montclair Elementary and Orange Park School Districts. You will enjoy our spacious and well-thought-out floor plans that feature large walk-in closets and fully-equipped kitchens. Come see us today and become part of the exclusive St. John's Pointe community!

Autumn Cove by American Landmark

Autumn Cove by American Landmark

(7 reviews)

Westside

Despite the bad reviews I decided to give this place a chance and I am glad I did! Ashley Watts has…read morebeen extremely helpful during my move in process and has been a pleasure to work with from the jump! She was very accommodating of my needs and has helped my move to go smoothly. The maintenance team has also been quick at resolving work orders so far. Lisa at the leasing office has also been extremely friendly and helpful whenever Ashley is unable to help! I have had no issues with bugs as other people have stated and the office is more then willing to schedule pest control whenever I feel the need to have them spray. The property is beautiful and the neighbors are friendly as well. The apartments are a great size for the price and I love that the room is able to fit a king size bed comfortable So far I love living here and am glad I decided to move! A big thanks to all the workers at Autumn Cove Apartments!!! UPDATE: I have now lived here for a year and was so impressed by the service I received and the quick turn around on maintenance requests that I decided to renew my lease! The entire leasing office staff are a pleasure to work with and always willing to go the extra mile. Today I worked with Colby Robertson, the regional manager, and he was so friendly and willing to work with me when it came to my lease renewal. I highly recommend staying at the Landmark at Autumn cove! Give them a chance, you won't be disappointed!

If I could give this place zero stars I would. I wouldn't feel comfortable recommending this…read moreApartment Complex to anyone. I am sadden to say it was recommended by military housing, this is a large military community. One of the two biggest issues here are health related. The mold and insect issues, roaches to be exact. These buildings are pretty dated and looks to have not been thoroughly fumigated in quite some time. They do have a pest control team that comes out to spray as they say, but in all honesty I feel this was to put residence at ease given I never seen them or the evidence of treatment beyond a note left on the door. A professional had come out to a neighbor's home and I showed him the issue and he stated it is a complex issue, quick fixing as they've done is not the route to take, they will need to tent the entire building or buildings for fumigation and then do walk through follow ups over a course of time to prevent the issue from re-occurring, he was even able to identify the type of roaches given the extremely high volume of calls he receives to this complex, German Roaches. The pest issues are severe and embarrassing when it's not the result of a tenant's cleanliness. The staffing here was also a total letdown. They seemed more interested in delivering late rent notices on tenant's doors or trying to clean up apartments due to having an extremely high turnover rate. I've never seen so many people move into one complex, feel disgusted and leave to the point that they willingly sacrificed their deposits to break their lease. If you were to move here you should expect the following, maintenance response time is almost nonexistent unless you threaten to call corporate which they won't provide the number and you can't find it online due to excessive changes in the businesses name and property Management Company, brown water and low water quality from rusty pipes, outdated appliances, cheap materials such as paint and carpeting and appliances (especially Air/Heat units) skipped valet trash pickups, rude employees especially (John Carlos), misplaced documents, low air quality. Please do not be fooled by the websites and some of these photos provided by direct members of their team. The photos provided will not be the units that you move into. They will show you a photo, do not physically move into a unit or sign a lease without seeing it firsthand. They use outdated model apartment photos. I have yet to see any apartment on this location site that remotely looks anything like the photos. Be aware of the following as well. Apartment complexes usually switch complex names and property management companies for a fresh start, to avoid bad reviews, one thing that can't be manipulated is the address, just google it and you'll see the various names of the same location pop up. The cleanest and most relaxing part of this complex was the gym, front office sitting area and front pool. They keep that are in tip top shape given it's the focal point of their leasing office, just drive around back and look at the second pool or areas, it's like night and day. Cons .Non energy efficient appliances (it will reflect in your electric bill, especially in the summer and winter seasons) .Outdated and nonfunctioning appliances .The lack of compassion from employees, they take your payments and sting you along, as they say we'll get to it .Roach and Mold infestation .Rusty pipes causing low quality water supply .Severe dust due to outdated AC/Heating units .No accountability in terms of maintenance .Cheap materials and rush jobs in terms of maintenance to keep units filled What was truly disturbing is the amount of money they collect each month from so many units compared to the amount put back into the complex. I respectfully can say this complex is ran like a business that does not render services yet expects compensation. When you choose your living arrangements you want it to feel like a home and not like a flop house.

Alexander Pointe - apartments - Updated May 2026

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