I have been going to Dr. Santiago for many years now. He is always patient and kind.read more

DO NOT GO TO THIS DOC. The secretary (lady with a bad accent) is awful, bad manners, terribly…read morerude and really bad customer service. When asked a couple of questions, her response "you are asking too many questions" and goes to interrupt me rudely. Anyone hiring a person with such bad phone manners is bound to be either incompetent or not caring enough about the patient's experience. AVOID.

They are painfully slow. I've been coming here for years add I've never waited less than an hour. I…read moreusually come in the evening and I'm never late. There aren't usually a lot of patients in the lobby but the wait is always the same. The NP that I see is amazing, Marina. She takes her time, she listens, it's clear she's thinking thru the care she is providing. She has a very serious yet warm personality. She gets a 4 out of 5. As for the practice, they get a 3 and mostly because of her and because they usually will squeeze you in if you're sick and need a rush appointment. If they can better schedule peile they'd get a 4. I don't think I give anyone a 5 because this is subject to change based on so many factors. Bring a book, expect to wait.

Absolutely terrible. I went in and explained my entire situation with going to the er and having…read moreheart palpitations and this woman Kristina Mancini had to nerve to ask me "so why are you here?"..... maybe because this is a cardiologist and im seeking information of what to do about my situation. When i was also explaining something about my blood work she asked "what are you talking about?". I dont know if this woman is incompetent or if she even knows that she works at a cardiologist. She told me to make another appointment and i just walked out of the office instead.

This review is for the Hoboken Office. I would NOT recommend this office at all. Do yourself a…read morefavor and travel into the city for gastro care. This is mostly due to the administration running the office more so than the doctor himself. That's because unfortunately, I never got to meet Nayar. On my first appointment he apparently had an emergency procedure so I agreed to meet with his nurse practitioner instead. She ordered tests, which I took at a third party lab and paid for, but then I never heard back from anyone about the results or followup appointment even though they said they would. When I called about the results I found this office uses an unprofessional third party concierge service and CarePoint hotline that both act as gatekeepers for this office, so you cannot get ahold of anyone in the actual office without going in in person. The concierge is dishonest, at one point they even forwarded me to a telemarketing number instead of a real contact number. After calling multiple times, the person on the other end gave me numbers twice that were fake numbers or telemarketing numbers, basically playing games. One was to a random office in Jersey City and the other one was to a telemarketing company that tried to sell me a medical device as soon as I said hello on the phone. I tried to reach Nayar's office again and explained to the concierge that the numbers I was given the last times were not right and they said they'd leave a message with the doctor and someone would call back. Of course no one ever called back and I doubt they relayed any message. I also called the alternative number, which went to CarePoint concierge who said they'd relay the message to the doctor/office to call me back, and of course no one ever did. I doubt either concierge even relayed the message, even though they pretended to ask me for my information. Either that or the office just didn't bother to call back. They make it easy to call and make an appointment and become a patient (that's a different extension), but after that if you need to reach the office extension they play games, and you get lost in the system and the unprofessional third party outsourced concierges who are just there to run you around and prevent you from reaching the office line. I did not trust the office or the dr after that and will take my test results to another doctor in New York. I literally never heard from them again. Have no idea what my results mean (as some came back as abnormal) or what treatment is needed. Will be taking the results somewhere else. Finally, do your research before getting involved with CarePoint. I wish I had. They are apparently notorious for poor administration and billing practices. Check the reviews.

Had a procedure done this week with Dr. Nayar. I couldn't have asked for better service or a better…read moreexperience. He and his staff were very professional and made the process as simple and painless as possible.

I tried to make an appointment and the receptionist was so rude it deterred me from making the…read moreappointment. Once the appointment was made the next day the appointment was canceled and rescheduled to next week I said ok (regardless of my current pain )doctor has excellent reviews. The receptionist Marissa was so rude again ...customer service is very important. Perhaps these people who apparently are tired of their jobs OR need a vacation will realize first impressions are lasting.

Worst place to go if you can't get Clifford Sales, don't procedure Daniel I.Fremed the worst he is…read moreunprofessional. The steps are vein mapping find the best viable veins to use then, schedule a surgery this wicked unprofessional doctor prefers improvisation just wing it. Better yet he prefers to just cut and check yes you heard cut your skin, scar you all over then say, "Oh that didn't work " and cut you multiple to ultimately fail. Then in post-op tell you he couldn't find any vein schedule an appointment as if he didn't just butcher your arm. Well he did that to me, no one cared no one reprimanded him for it. Just scar you and oops very unfair. If you can't get Clifford Sales find Dr. Neil only other professional there trust me. I have the SCARS TO PROVE IT, WICKEDNES!!!!

I visited this office on November 26, 2024 and was so impressed with the professionalism and…read moreoutgoing personalities of the front desk staff, Stephanie A. and Valerie H. They made a new patient very comfortable and relaxed, which should be a consideration for all patients at any doctor's office. Eventually I was seen by Elizabeth Coll and I can't thank her enough for bringing to light the questionable motives of another doctor who had sent me for a procedure she immediately deemed unnecessary. Every patient needs advocates within their private healthcare journey and she definitely was one for me! Thank you to CCG for a fantastic visit!

Why did I make an appointment, if I was going to sit in the waiting room for over an hour before…read moreeven getting my vitals done? Not a safe experience for people who are feeling unwell.

do not go here ! absolutely terrible service from beginning to start! Rude and Unprofessional…read moresecretarys on the phone who are unhelpful and don't know how to speak! asked ab what i need to show my insurance bc I didn't have the card and girl is like "I'm not taking that I'm not taking that" .... Like I cannot make this up . Now let me get on to the actual doctor named Mary, incredibly dismissive and aloof I mean I'm actually baffled never had such a horrible experience at a "Doctors office" she neglected to look at my physical condition LITERALLY I went for strep with literal sores in my throat and told me she seen none ..and tried to move on "checking" my ears next disregarded my claims and told me to she doesn't know like literally verbatim kept saying "idk idk" what actually fkn doctor says that like this lady is absolutely delusional And unhelpful idk who gave her rude ass a license to help ppl because she cannot! Literally told me idk go to another urgent care and when I asked her what test she said she could take of my throat again she kept saying idk idk like a gaslighting freak and literally ignored me and left the room as i kept speaking ... im baffled with the horrible experience I endured never going back lucky I don't sue

The doctor is fine. But the receptionists are rude and unprofessional. The one is blonde, Joanna,…read moreand the other is a brunette with glasses, Paula. Ridiculously rude.