Called to ask for a quote for electrical work - call center operative who answered was incredibly…read morecurt, generally unhelpful and had a tone not conducive to winning business. I was made to feel like I was an inconvenience, would not recommend wasting your time calling. Plenty of other electricans out there - avoid this one!

After using them before and being happy with the work and price, I made the mistake of expecting…read morethe same again and not getting a quote for the work in advance. Then i get a bill for $1400 to do 2 very simple jobs. This is a ridiculous amount for what they were asked to do. Get quotes before you deal with this company or you may get a nasty surprise.

Worth the wait. Anthony and Matt did a beautiful job, personable, professional and right on time.read more

I had a difficult time finding a local electrician that was good, willing to tackle a variety of…read morejobs, and reasonably priced. RM Harris fits the bill on all counts. The electricians are very capable and do great work. I trusted they were working on a reasonable schedule and they took care of any additional work required, whether light carpentry or laying conduit. Highly recommended.

Jack, our technician, identified our problem quickly and efficiently. The solution was…read morestraightforward...and so, problem...solved.

Anthony spent 15 mins of the phone with me trying to evaluate two electrical issues on a home…read morepurchase and we scheduled an estimate. His knowledge, professionalism, and response time are key reasons for hiring Chestnut.

Use Safe And Sound Electric for a couple of projects. Efficient, knowledgeable, creative…read moretechnicians. Very clean work. Easy scheduling. Handle all questions, as detailed as necessary.

This was the biggest joke. I had someone come out to just "give an estimate" to hang my TV with the…read moremount I already had in a new home, and have the wires behind the wall. Showing up late, AFTER the multi-hour window we agreed upon.. the technician took a brief look and told me this was an "all-day" job and quoted me $2,200. Also $600 to examine the power from a single wall socket. This takes literally 5 seconds with the right tool!! Jaw dropping. I used a different electrician today, who did the job with a coworker perfectly in ONE HOUR and charged me $400. I've never felt so ripped off in my life by an estimate (from Safe and Sound Electric). And wasting half of my work day for it. Do yourself a favor and stay away from them. Beyond ridiculous.

The best electrician team in the area! You can call Todd and within minutes he is at your home…read moremaking repairs and keeping everything working! He manages our generator and also our go to electrician for everything else. I just called because my garage electricity was dead, first 90 degree day. Eric, one of his team, was here in under half an hour. My electric panel had a faulty switch that he immediately fixed and taught me about the load from the air conditioners. They not only make everything run. They also educate you about your home! Just amazing service and support. Can not recommend this team highly enough! Generator management is also superlative. Proficient Electric. Put them on your Home Maintenance team immediately! Thanks again. Rebecca

I have used Todd Eppley and Proficient Electric on numerous occasions for my electric and home…read moregenerator requirements. Todd installed and serviced my 20 K Generac with terrific skill and efficiency over many years. He is always responsive and knowledgeable. I highly recommend him. Costa Kensington Darien CT

Great experience from the moment they first answered their phone (yes, a real human being actually…read moreanswers the phone!) all the way through completion of the job. I called on Friday of Labor Day weekend because I had some concerns. Ashley answered the phone and could not have been nicer. She listened carefully to my concerns and told me someone would get back to me by Tuesday, which made perfect sense since it was a holiday weekend. Imagine my surprise when Ashley called me back just a few minutes later to let me know that a technician would be at our home within half an hour! The technicians were extremely professional, knowledgeable and neat. I only remember one of their names, Louis, but they were all wonderful. They explained everything clearly and let us know they would need to return to complete the work we wanted done. I later followed up by phone and spoke with Jason to get an estimate and schedule the appointment. He was professional, honest and straightforward. He gave me a "worst-case scenario" estimate and booked the appointment for today. Well, the technicians just finished the job and the actual cost was $400 less than the worst-case estimate! Honest, professional, knowledgeable, excellent customer service, and neat. What more could you ask for? I highly recommend this company. It is refreshing to find a business that truly values its customers and stands behind its work.

They came over right after calling them (on a weekend!), were super helpful and professional, and…read moresolved what I thought would be a major mystery. The best surprise was the bill which was MUCH less than we expected. I cannot recommend them more highly.

Beautiful work from the originator of design lighting. Concierge service with a staff who handled…read moreour outdoor lighting project, prompt and in a day our yard was transformed.

NEVER USE THESE GUYS!! It's been 5 years since we were foolish enough to use Lighting Design by…read moreMarks for a whole house renovation. They installed used fixtures and failed to ground anything. The outdoor wiring was too small and lights blinked constantly. Although we fired them during the renovation, we are still cleaning up their mess. Two, unrelated, master electricians were disgusted by the poor quality of the work. Mark should lose his license. He is an embarrassment to the profession.

Writing reviews isn't in my comfort zone but I was so pleased with Rob's service. A 40-yr old…read moreKohler cast iron Jacuzzi tub on the 2nd floor developed a leak in one of its parts and it damaged the ceiling in the family room below. I was faced with having to remove and replace it or fix it. Because it is cast iron, removal would have necessitated thousands on repairs and renovations, fixing it was our preference. The problem was finding a qualified guy knowledgeable about jetted tubs, particularly dated ones like ours. This proved to be a daunting exercise. I lost count of emails and texts to retail stores and spa installers. I then wised up and contacted the main customer service number for Kohler and asked if they had any certified technicians in my local area. They said they have 2 and I followed up with Rob because, frankly, he reached out to me first. AND I'M GLAD I DID. He is super knowledgeable about these things and has a ton of experience and has seen it all. After I described the problem area, he asked me to send a pic of it. It was impressive that he was able to identify exactly what the part in question was, what its function was and then pinpoint the most probable cause of the malfunction. And then, refreshingly, he very clearly detailed what his charge would be for coming out and do the repair (so no surprises). We are quite a distance from him and so he added that there would be an additional charge for the travel time and gas. All in, his charge for the work done and additional travel was very reasonable. On top of that, he showed up on time and got right to work - and after a couple of tests he fixed the cause of the leaky part (and verified the repair by filling the tub). We are very pleased to have our working tub once again. Thanks, Rob. You're the best!

I would steer clear of this place. I'd report him to the BBB, but - surprise, surprise! They're not…read morelisted... Thankfully this place never did any actual work for me (dodged a bullet there!). But I did reach out to Rob via email, the owner and proprietor of Classic Baths, about repairing a steam unit in my house (entire transcript below for reference). He wanted $240 just to come to my house and look at my the unit, which seemed a bit steep. Fearing that it might be a difficult repair due to location, costing me even more money, I sent him pictures of the unit to help him out. After he looked at the photos, he told me that the original installer of my unit "should be shot," and then said, "No wonder you wanted a free estimate...you deserve your contractor." He then accused me of trying to pull one over on him. His words: "You knew this was going to be a problem and didn't mention it when you wanted a free estimate. You knew there was very high likelihood that this was going to be a problem but chose not to say anything until you knew you were getting charged. You deserve your contractor. "BTW, telling you your contractor should be shot was for free." This is the kind of condescending treatment that my wife and I have grown to expect here in Westchester. We're a middle class family with a one and five year old in daycare, and sizable bills: we can't afford to throw money around. 30 years or 30 days in the business, you just shouldn't treat people with kind of disrespect. Very sad. ---------- email transcript ----------- Hello Rob, My name is a David Schwittek and I live in ______ _______. I was referred to you in regards to steam unit repairs. I own an Mr. Steam MS 90 that stopped working. It pumps water, but never steams it. Might you be available to stop by and provide me with a repair estimate? Thank you In advance. Dave Schwittek ---------- Hello David, A one hour service call is $240 plus parts and tax. Regards, Rob @ Classic Baths ----------- What if it can't be fixed? I'd like to have a good idea of what I'll be paying before someone shows up and charges me $240 +. I hope you can understand. Thank you. -Dave ------------ Anything can be fixed, it's a matter of how far you want to go. If the cost is too much and you decide not to repair you may elect to replace it, I still get paid for my travel and time. I hope you understand that I can't know what's involved until I troubleshoot it and I charge for my time. thanks, Rob ------------ Just to clarify, we would pay you a minimum of $240 for the first hour, but you could then provide us with an estimate without going any further than that first hour correct? -Dave --------------- In one hour I should be able to fix anything other than a major problem. If it needs a major part such as a new heating element I would have to order that but I'd get your approval first. Anytime left from the one hour is counted towards the return trip to repair. If it is something major and you elect not to repair then the charge would be the $240. All of the above assuming the initial install was correct and there is proper access to the unit. Rob ------------- Understood. This would then be a good time to show you where the actual unit is. Please see attached photos and let me know what you think. -Dave ---------------- I think your installer should be shot. There's no way to work on that, it's installed with the access panel facing inside the hole, no way to work on anything. That is the back of the cabinet you see. Also, no unions on the copper lines to facilitate removal. Sorry but that's the truth. Regards, Rob @ Classic Baths -------------- That's what I thought. Our contractor moved it there. So that's that? -Dave --------------- Can you open up the wall on the other side of that door? Then the front would be accessible. Rob ------------- No sir. This is the only access point. Can it be removed/replaced? -d -------------- That's going to cost a lot more than $240. And then you'll have the same issue the next time it needs service. No wonder you wanted a free estimate... Regards, Rob @ Classic Baths ---------------- I wanted a free estimate because I have a one year old, a five year old, a mortgage, two cars, and credit card debt. I can't afford $240 just to be told my 'installer should be shot.' Good day. -Dave ---------------- I can't afford to allot 2 hours of my day to go see a job where it would be impossible to do anything and not get paid. You knew this was going to be a problem and didn't mention it when you wanted a free estimate. You knew there was very high likelihood that this was going to be a problem but chose not to say anything until you knew you were getting charged. You deserve your contractor.