Back in 2011, we needed to transport our daughter from one medical facility to another. The company used was Alert Ambulance in Lakewood, NJ. We were not aware that our insurance did not cover this. Honestly, we were more concerned about our daughter. When we received a bill for over $2692.00, from Alert, is when we found out our insurance didn't cover facility to facility. They said we should have brought her home and had her transported from here. Our daughters' condition, by hospital orders, did not make this an option. Alert immediately served us with court papers. My husband went to court and the judge ordered that we pay $25.00 a month. He also ordered that at any time, if we were able to pay in full, we would get a 25 per cent discount. I called Alert a few years back to see if we had the same amount owed and we did. Ann asked if I was paying it in full and I said not yet. She responded that we would get a 20 per cent discount. I reminded her that it was 25 per cent. She got very perturbed and insisted it was 20. She than read the court order and saw I was correct. Last month, I called again because I wanted to make sure our figures were the same. I owed $319.00 from $2692.00. Our discount was approximately $78.00. Ann got very nasty and said I had defaulted on the payments. I was no longer eligible for the discount. I asked her when did I default because I had paid over $2300.00. She started spewing months dating back to 2011. Our first payment was November 2011 which I have a receipt for. I asked her if we had defaulted why didn't she mention this the last time I called. Her answer was I should be happy that she wasn't charging me interest. There was no mention of interest in the court order. Ann claimed that she notified the court that we defaulted. I asked her where was the paperwork because I never received any. She just kept yelling louder and saying I should be happy that she wasn't charging me interest. I told Ann that I did not have to listen to her verbal abuse and disconnected the call. Today I spoke to Judy who claimed she didn't deal with delinquent accounts but she knew everything about it. She must be a magician because she was very adamant about not having access to the account but somehow knew everything about it. Alert Ambulance is not honoring a court order. Since Alert Ambulance, part of Hackensack Meridian, is worth $5.4 billion, I would think they would have more professional people working for them. I would think that Hackensack Meridian would honor court orders. Being valued at over $5 billion I guess they need my $78.00. I was so excited that I can finally pay off this bill since we live on a fixed income since my husband suffered a line of duty injury as a NYC police officer. Shame on Hackensack Meridian. Shame on Alert Ambulance. read more

Actually, no stars but had to put one. This is for Bloomfield NJ area, not sure who is in charge as when I called, after 31 rings, me being first in line at that, guy said they are from South Jersey. Mountainside used them to get me ride home; when I tried to arrange for a different day, ride to hospital, was told they do not pick up at residences. So what do they do? Have no idea how that ambulance service could work. Needless to say, it did not. I do not recommend. Mountainside Hospital is in Bloomfield, NJ. read more

If I could give them zero stars, I would... Terrible billing practices and very rude and inconsiderate employees. I had to use this service in an emergency to transfer my daughter. While I informed them that I was working with the insurance and a health advocate for the bill, they filed a claim with the county court to sue me! Do not use this service if you can help it! Pure extortion! read more

This is without a doubt the most unreliable and incompetent company in existence. We were promised a car at 230. We have made multiple calls. It is now 440 and they are nowhere in site. This is horrific read more

I wrote a review earlier, but in the meantime it got a lot worse. They are totally greedy and have questionable practices. You get tricked into having to use them, because they have contracts with certain hospitals. I would say COZY ARRANGEMENTS! I am not even sure that it is legal, that you can't choose a different ambulance service, or drive yourself. They charge $1532.00 for a cab ride from Brick to Belle Mead. No equipment was needed. A van would have been sufficient, but being they are so greedy and want to make it more profitable, they order the rig. Good thing that this time (and last time, but unfortunately not the first time) I didn't sign anything saying I was financially responsible. They are still hounding me for the money. The insurance already paid them a hefty sum..... but not enough for the "Thieves" That is greed on steroids! Please, when they come with their electronic pad ..... don't sign. You would literally be giving them a blank check! BE AWARE! read more

Billing practices are the worst! It's difficult enough loosing a loved one and settling their estate, this company took us to small claims court in less than 120 days even with vigilant communications on our part. Expect to pay their 47.00 court filing fees on top of it all! read more

Terrible company and RUDE nasty people. To top it off, they are trying to charge $190/mile (yes 1 mile) for transport. Insurance paid the 1/2 the amount and now they want the balance to be paid. Company did NOT explain they were out of network or costs to transport. I recommend NOT using this service and finding a different provider. ZERO stars if it was possible to post. Thieves... read more

Great company. Clean, professional care by well educated EMT's. Would like to especially thank John Lucas for the exceptional care while going through such difficult times. His obvious expertise and professionalism really put my mind at ease. read more

I received a $917 bill for a 3 mile trip to the hospital for my spouse falling from his bicycle. They didn't even help him into the ambulance. Why would 911 sent these people instead of the Matawan First Aid which was a block away and free (where I can make a donation later). I was told the basic rate for service is $875 to do nothing plus $14 a mile to the hospital. That is serious price gouging and taking advantage of people in tough situations. You don't even know the amount they are about to charge you. Imagine the seniors who have no choice but to spend the last dollars they have worked for all their lives by paying these opportunists. I've been quite fortunate that I have never needed an ambulance before. There is no way I will be duped again. read more

Had an excellent experience with an Alert transport for my dad on 2/22/18. Galen and Walter were professional, courteous and timely. Very happy to be able to amend my negative review from previous experiences. read more

Rudest employees on the planet. My 3 year old son was transported from one hospital to another in an emergency situation, and the female "emt" they sent to accompany him during the ride could not be any more of a jerk! My son was afraid of the blood pressure cuff, and she decided to scold him for it. The woman should not be transporting children because she lacks the patience and compassion to deal with small children, let alone anyone. Both the driver and the emt also had inappropriate/unprofessional conversations in front of me and my son during the transport, where they spoke negatively of their colleagues and their jobs in general. On top of that, they charge a ridiculous amount of money for the transport and even though they are owned by Hackensack Meridian, they bill "out of network," to collect the co-insurance. We weren't given any choice at SOCH on who use to transport our baby to JSUMC, so it's pure extortion. Do not use this service. In an emergency, you don't think to ask who they are sending and in our case, it is my biggest regret. read more

zero stars today my dad was do home at 6:45 pm from jersey shore hospital. my dad is a 87 year old man who we were bringing home so he can die with all his loved one around. it is now 10:40pm an we are still waiting. i was told alert had a emergency that's why they are so late.. really i think a dying man coming home to his family is pretty fuckin much a emergency.. now i get a call saying their 45 minutes away from hospital mind you its another 45 minutes drive to get my dad home.. i find it hard to believe that alert couldnt send another ambulance. so now we have 1 less day with my dad do to such a shitty company.. hospice called twice tonight checking to see if my dad was home so they can over. i can only hope that no other families have to go through what my family is going through. i feel as though they feel my dads not important do to him dying... alert ambulance sucks big hairy monkey balls.. read more

I wish they would be more mindful of how they schedule their transportation for residents. I was finished with an appointment at 3:45 pm. I was told it would be an hour before I would receive transportation for a resident who clearly needs to be in bed. He's suffering with a stomach ache. After waiting ten minutes after pick up time, I was told it may be another hour. We were asked to leave the office by the receptionist. Now we are in the lobby waiting for maybe another hour. When I asked about the surety of that time, the representative said "that's what the dispatcher said" "it's Friday and we're busy". I would not recommend or accompany a resident if they are using Alert Transportation. This isn't the first time they were late for transportation. It's now 10 minutes to 6 and we will not be picked up until about another half hour later. read more