I've given this place two goes to get it right and after a dismal failure for the second time around, I had to say something. I'll start with the service level, easilly among the worst I've ever seen.
The waitresses wander around as if they are off in la la land, not one stops to ask if you'd like to place an order, or if you'd like a round of drinks. After waiting for a good 25 minutes I went and stood at the bar in the hope that I might actually get served, which thankfully, unlike his comrades, the Bartender seemed to have the right idea.
He took my order and was friendly and efficient, just the sort of person you expect to find in the hospitality trade. As I had massive problems getting my entrée during my first visit, that is, it never came at all as they forgot about it, I quizzed the Barman to make sure there wouldn't be a repeat episode.
He asked where I was sitting, and I showed him clearly, he then explained that I had nothing to worry about, the entrée would definitely come first.
Unfortunately it wasn't to be. I waited over half an hour, no entrée. I saw the same entrée I ordered go to the table behind me, saw them look strangely at it, shrug their shoulders and tuck in.
I had a fairly good idea my entrée was forgotten again.
Confirmation was not long in coming, the mains arrived. I had ordered a full serve of Nachos from the shared Platters menu for my guests, however, they were served what the Waitress described as a 'Mini Nachos' instead.
Strike two for the night.
My Steak was not too bad, probably the only highlight of another lacklustre effort by the Alehouse Tavern. '
I let the Waitress know that the Entrée had not arrived, yet the Main meals had, and she explained, "Oh yes there was probably a mix up with a few tables tonight."
Really? You don't say Sherlock?
She seemed surprised when I explained that the situation was far from satisfactory and even more surprised when I asked for a refund on the Entrees.
Thankfully, the Manager came out, was very apologetic and only too happy to provide the refund.
Unfortunately, it got worse. The Nachos as it turns out were just awful. The service presentation was just astoundingly bad.
All the ingredients were on the bottom of the bowl of nachos, which were glued together in a blob resembling a three year olds Preschool Playdough masterpiece, while the top was as barren, bland and empty as Campbell Newman's head.
We ate our meals and waited for that off chance that any of the waitresses would ask if we'd like a round of drinks, even though I had very little faith this would ever happen. If I wanted a drink I'd have to go to the bar again.
Sure enough, nobody came near us and we left, never to return.
As regular diners in the Ipswich region, we can safely say that this is the worst we have seen.
Avoid this place like the plague if you're looking for an enjoyable dining experience. read more
