Just recently there was a lettuce recall. The recall was for Fresh Express bagged lettuce and Aldi's bagged lettuce. It was on the news and in the local paper (Asbury Park Press). The best by dates for the recall was anything up till July 25th.
I had an unopened bag, (from 7/21). I brought it back on July 28th. I immediately brought it to the attention of the cashier, who told me to shop first and bring it up to the register when I was ready to check out.
So, and hour later I do so. The cashier calls over what appears to be a manager so I can get a refund. Well this woman gives me such an attitude. I tell her about the recall, and she abruptly tells me that she's never heard of it. Seriously? The managers at Aldi are not informed of stuff like this?
After she examines the bag, she says: "ewww, July 21st, whatever". Although it was unopened, it had wilted and was warm because I had shopped for an hour. She asked me for a receipt, and I informed her that it was a recall, and that a receipt shouldn't be necessary. (and it was unopened)
Again, she gives me even MORE ATTITUDE, and gives me a refund in the form of a gift card.
I shop there regularly. This woman ALWAYS has an ATTITUDE. I've never complained before, but this experience just sent me over the top.
I hope that Aldi re-trains her to teach her how to interact with customers.
It's a shame that such a nice store has such a BITCHY manager. read more