I shopped at Hazel Grove Aldi yesterday with my husband, we are both pensioners.
Whilst packing our bags, (unloading trolley onto counter/packing into bags), a bottle of port (gift) toppled onto floor and smashed. Resulting in glass and wine over large area. My shoes and legs/trousers wet through. Other customers were walking through the mess.
No staff member came to help, husband had to seek someone out.
When store assistant arrived no conversation. Not asked if ok, I could have been injured, manager briefly looked on and went, no one asked if I wanted to purchase another bottle. I complained to staff person cleaning up. She just remarked has no one seen you, told her no, and we would have been better looked after at Sainsbury's or M&S next door.
Accidents do happen, its the shops response that matters. read more