I have been an enthusiastic Aldi customer for years and have turned many of my friends onto Aldi.
I bought NZ lamb chops and froze the package the day I bought it. I defrosted it several days later. Given that it had been frozen, the meat should have been fresh. It was not; the meat was rank. Given that I had frozen it five days before the sell by date it means that lamb chops are sitting on the shelves for many days while rotten.
I emailed customer service with the details of the store and all the information on the package, sell by date etc., hoping they would investigate and pull rotten meat before other customers purchased it. After all, this is a business I admire. I want it to have good customer satisfaction.
In the response to my email, I was told I must take the rotting meat out from the trash, take it and the packaging to the store and present my receipt to reclaim my $7.52.
Why did they assume I wanted my money back? I did not. I wanted my confidence in Aldi as a store dedicated to quality food to be restored. Confidence shattered. read more