Charges and billing ins all messed up. Husband and I were seen same day had the same things…read moretreated. Paid our copays the same day and they continue to bill us for my Copay and not his. My charges to ins. were billed as a surgery which amounts to a lot more than his. Seen in December but still receiving $25.00 bill in April. We have called and mailed proof . We will not go back .

I have been a patient here for a few years now. I've come to see Dr. Fenning for botox. She has…read morealways been a great doctor. She's pretty conservative and careful with how many units she has given me so I usually know what to expect when I come here. The facility itself is pretty big, and they have their beauty product storefront in the lower level. The one part I don't like about this place is the issues I have when they are calculating your bill. I've had mishaps on my bill every time I have gone. I'm usually able to catch it there is a mistake, but on one visit I did not and had to contact their help center. They were very nice about it and credited my account. But the next time I came, it was not automatically applied to my bill. So I have about $12 in credit left here according to my Klarna account so hopefully it can be applied on my next visit.

The doctors are always so cheerful and they listen to every concern you have the products are…read morealways fresh and the office is clean and bright.

Very knowledgeable and caring. Listened to my daughter and didn't dismiss her ideas. Highly…read morerecommend acne boot amp!!

This med spa is nothing but frauds and thieves. They overcharged me for my session and then…read moreflat-out refused to reimburse me. I couldn't even get a single response to my emails or phone calls. They lied about what they were charging, never had me sign anything, and didn't/cant provide receipts. It finally got so bad I just disputed the charges as fraud with my credit card company just to protect myself. That says everything you need to know about how shady they are. Avoid this place at all costs. They are scammers, not professionals.

I had micro needling done and saw absolutely no change. Don't feel like this is worth the money…read more Not sure who the girl was that did my procedure, but could have been a little more friendly.

Get a facial with Cyndi! Very professional with great knowledge of skin care. So relaxing! Give…read morethis one a try! You'll want to go back!

Wonderful service! I have been well pleased with the…read moreservices my stylist, Amanda, provides -- hair color and cut/style. I have been seeing her since this past May. I recently visited their nail salon and was also pleased with the pedicure that I received from Meshele. I highly recommend the Oak Street group!

Completely unprofessional and extremely disappointing experience with Message Envy. Their staff was…read morecompletely unwilling to work with me when an emergency came up and I needed to cancel my appointment. I understand cancellation policies, but there should be some level of understanding and flexibility when a genuine emergency happens. Instead of trying to work with me or find a reasonable solution, I was met with an unwillingness to help. Customer service should include compassion and understanding, especially in unexpected situations. Unfortunately, based on my experience, I would not recommend Message Envy.

Chance gave me a great deep tissue massage, I really like his style. Clean facility and very kind…read morefront desk girl!

I was amazed at the care and expertise exhibited by Dr. Gunn and her staff. Dr. Gunn took the time…read moreto look me over and give me an honest assessment which I really appreciated. I felt in control of what I wanted treatment wise but with a professional to help guide me. I can't wait for my future visits!

Dr Gunn is just wonderful, along with her staff! Great care, and she is very knowledgeable. I've…read moreused Dr Gunn for about 3 years, and my experiences have all been great!

I received a Plant Peel from Dana and her service was the absolute best. She explained the…read moredifferent services that she offers as well as explained the service that I was receiving. Dana is definitely teenager friendly. My daughter received the Loft Express Facial and she loved it. At first, my daughter didn't understand the reason why I wanted her to have a facial, so Dana was able to explain the benefits to her which was very helpful. We will definitely return to receive future services. Thanks so much, Ashley

The Esthetic Loft and Alexis were both great experiences today! I will say that I missed the…read moreentrance to the building at first. It was a little confusing. Needless to say, I'm not too fond of the entrance to the building itself...but that has nothing to do with the business at all. The environment is clean and relaxing. Alexis asked plenty of questions before my facial and gave me an opportunity to voice any concerns or questions I personally may have had. They offer SEVERAL services and occasionally run specials. Sign up for their email communications to get these sent to you. Trust me, one more subscription won't hurt you. haha I find the price points to be on par and the service to be of high quality. Check them out for your next facial, wax, microblading, etc needs!

I have had two surgeries with Dr Rousso. The first was a rhinoplasty with chin implant and I have…read morebeen so well pleased. I can breathe easily and my nose looks great MY second surgery was several years later It was a temple cheek neck lift (face lift) with upper and lower eye lids I have been so happy with the results. Most people cannot believe my real age now!! I highly recommend Dr Rousso for any cosmetic procedure you may be considering having done .

Dr. Rousso, Nancy and Brandi were fantastic! I had fillers done, even though I am horrible with…read moreneedles, Dr. Rousso made sure I was ok and took breaks when needed. My results are fabulous and I couldn't be happier with the service and the results I have received from Dr. Rousso and his amazing staff! I would highly recommend Dr. Rousso for any service that you need.

Excellent service! The staff is so welcoming, kind,…read moreinformative , and considerate. Worth every dollar please sign up for all services this is worth it for your health and the BEST service. Thank you all soooo much, I will be back soon

I underwent cryotherapy body contouring at Healing Waters in January 2026 and developed a large…read morecircular area of hyperpigmentation on my abdomen following treatment. Initially, I was told the discoloration was normal bruising and was advised to use a bruise cream. I was also told it would likely resolve within a few weeks. However, the mark remains visible five months later. What has been most disappointing is not simply that a complication occurred, as I understand every cosmetic procedure carries risks. My concern is that there was no meaningful discussion beforehand about the possibility of post-inflammatory hyperpigmentation (PIH), and when the discoloration persisted, I was not provided with a clear treatment plan, timeline, refund, or other corrective action. I reached out multiple times, provided photographs, and expressed concern about the persistence of the pigmentation. While I received reassurance that the area was healing, I was not given specific recommendations beyond continued observation. The discoloration has improved somewhat but remains noticeable. Had I been fully informed that a visible mark could persist for five months or longer, I would have weighed my decision differently. I hope that by January (a year later) my scar will resolve. I additionally had paid for 6 colonics upfront but have been hesitant about returning. They have not reached out or followed up with me whatsoever. It's a loss and I feel insecure about this. I encourage prospective clients to ask detailed questions about the risks of pigmentation changes, expected recovery timelines, and what support is available if complications occur.

Dana at the retreat day spa was INCREDIBLE! I have had many massages over the years and this one…read morewas an absolute favorite!! I booked the 60 minute massage with the added scalp massage. Dana applied just the right amount of pressure. I could tell she put so much care into her work. Overall a wonderful experience- I will be back!

I love this place and the staff are amazing. Bernadette at the front desk is so friendly, fun, and…read moregreat to talk to! Nancy and Danielle are great massage therapists and I also had a facial that was amazing with Susan. The spa is so quaint and cute and in a great location. Love