TL;DR - Abhorrent customer service, avoid if you can…read more
Went this morning, and the following happened:
1.) Customer service lady at the check out area greeted folks behind me but ignored me.
2.) I was looking for a book and happened to ask another employee for help at the exact time that another elderly lady asked for help. I mentioned she could go first and was ignored by both.
3.) I went to the check out area for help, and while she was checking out, she was also speaking to another employee about random things like the Knick's game, being from New York, etc. etc. while I stood waiting to be helped. I walked around to waste time before returning after the cashier employee was finally free. She asked if I was ready to check out and I replied that I needed help with finding a book. She motioned towards the first employee I had asked help from, and I told her that he had been helping (and still was) an elderly lady for a while. She then told me that the other employee who was still talking to the customer about the Knicks could help. I stood around awkwardly while they continued to talk as it was obvious I was waiting for them to finish so I could ask a question (we were all standing about 5 feet from eachother). After standing for a few minutes, I was done. I returned the books I was ready to purchase back where they came from and proceeded towards the exit. At that point, the customer who had been talking to the employee about the Knicks was leaving, and the cashier lady grabbed the employee's attention by stating, "This young lady needed help with finding a book." I responded, "No, I don't need help, I'm done." and forcibly opened the door, walking out. I overheard the Knicks-obsesssed employee say "Oh my!" or something to that effect as I left.
There are too many stores around here for me to pay money for being ignored. Go elsewhere, preferably independent.