This was one of the worst experiences I've ever had with a host, his name was Dario.We had a…read moreconfirmed reservation for seven people for a special birthday dinner, and when we arrived, Timeo told us we only had a reservation for two. Instead of trying to help or even showing the slightest concern, he was unbelievably rude and dismissive. He made no effort to accommodate us, separate the group, or offer any kind of solution. He acted like we were the problem -- with a smug, condescending attitude that made the situation even worse. This was supposed to be a celebration, and Timeo's complete lack of professionalism and basic decency ruined it. The way he treated us was disgusting -- cold, disrespectful, and completely careless. If you're looking for a place that values guests or knows how to handle a simple booking, go anywhere else. Timeo should not be in hospitality -- because they have absolutely none.

We had a confirmed dinner reservation for my father's 50th birthday, a milestone we were excited to…read morecelebrate in what we thought would be a world-class setting. But when we arrived, the host stand acted like we didn't exist. They couldn't find our reservation, offered no apology, and treated us as if we were the ones who made the mistake. No ownership. No effort to fix it. Just blank stares, cold responses, and a half-hearted offer to "wait and see if something opens up." We waited over 30 minutes while other parties were seated ahead of us some who clearly walked in without reservations. My father was standing there in a suit, on his birthday, being ignored and disrespected by a hotel that supposedly prides itself on hospitality. By the time we were finally seated (with no birthday acknowledgment, by the way), the energy was completely drained. The night we had planned for months was ruined. It's one thing to mess up it happens. But the complete lack of care or accountability from the staff made it 10x worse. At this level of luxury, basic courtesy shouldn't be optional. Grand Hotel Timeo may have a beautiful view, but if you're hoping for good service or any kind of special occasion to go smoothly look elsewhere. This place failed us.

Best hotel - beyond amazing. The staff are so incredibly kind. It is gorgeous. The restaurant and…read morethe gardens, the pool, everything is absolutely amazing. I couldn't wait to come here being a huge fan of White Lotus series.

This is an amazing hotel. Service is friendly and helpful. The facility is gorgeous. We were off…read moreseason so the rates were reasonable.

We were in Taormina and wanted a restaurant close to our Hotel Bel Soggiorno. The Villa Carlotta…read morewas the perfect location. The hotel interior is very charming and tastefully decorated. We went to the rooftop restaurant. We were greeted by Luigi and given a wonderful table with a view of the Ionic and the full moon. We chose the fish croquettes as our appetizer. They were outstanding, and so delicious. I had the baby lamb chops as my entree, delicious. Our friend chose the pasta with Lamb Ragu which was outstanding. We then chose the desserts, all works of art and so delicious. The wait staff could not be accommodating, my wife wanted a French 75 which they made for her. I am recommending this as a must go restaurant in Taormina.

I did not stay here, only came for dinner on the rooftop, which was just amazing. The views are…read morespectacular. The food amazing, the drinks inventive, the service exceptional. Came here with a group and everyone really enjoyed their dishes. I had been in Taormina for a few days and was on the hunt for the best cannolo. We went here on our last night and at last, the best cannolo I had on my trip. Highly recommend dinner here.

It's quite fabulous Beautiful grounds, with jaw-dropping…read moreviews An easy walk to the beautiful downtown area and lots of lovely restaurants The staff is excellent and helpful The rooms are extraordinary with high-quality linens and extraordinary views The balconies are spectacular My photos will tell this same story you can see with your eyes

Beautiful boutique hotel. The common areas are absolutely gorgeous. The view is amazing. It's…read morenice to hang out in the lobby, on the back patio or by the pool. The hotel is a short stroll outside of the city gate and we enjoyed being at arms length from the touristy Main Street. We booked our room through American Express Fine Hotels and Resorts. There were no rooms available for a next level upgrade. There were rooms available for an extra charge for a two level upgrade. We opted for one and were glad we did. The upgraded room was nicely appointed. It was on the small side and we had to constantly shift our baggage and clothing around. There was a patio outside of our room. It was adjacent to a road with a lot of traffic noise and wasn't conducive to hanging around. Instead of the usual Fine Hotel and Resort $100 credit towards food and drinks, the Ashbee offered free transfers to the Catania airport. We were flying out of Palermo, so this was useless. Breakfast was served on a rooftop dining room with a commanding view. Unfortunately, the retractable awning was broken and the sun was strong, even in the morning. A nice stay at a small gem out of the thick of things.

Beautiful historic hotel; fancy atmosphere, well kept. We stopped by for a full breakfast at 8am…read morebecause nowhere local had food yet. Terrace seating with amazing view of water; waitstaff were phenomenal with 5 star service. Full breakfast was 20 euros each but was essentially all you can eat from the menu. Would definitely come back and consider staying at hotel in future.

Very nice hotel in the center of Taormina! The view from the rooms is breathtaking and the a la…read morecarte breakfast is really good. On the negative side the hotel has a very limited number of parking slots. Better to book them well in advance. In alternative there is a quite close private parking but expensive.

Absolutely stunning location, beautiful breakfast. Plenty of spaces beautifully decorated. We…read morestayed in the Rock Suites, worth every Penny. Special staff, especially Joshua.

This is a truly special hotel in one of the most special towns in all of Europe. Taormina is of…read morecourse sensational and Hotel Villa Belvedere offers the very best of what you can find in the area. It's a little out of town, but the walk through the public gardens or via the teatro greco make for a lovely stroll into the main area (do know, however, that if you are looking for something near the main tourist strip, you will likely walk 10-15 minutes to get there). Overlooking the waterfront by the pool with an Etna spritz is really an unforgettable experience, as is the incredible breakfast, the excellent staff and the comfortable albeit somewhat cramped rooms. One caveat to all: we had requested interconnecting rooms or something adjoining when we booked months in advance. The manager assured us he would do his best. They also offered a family villa for the price we had paid for the 2 rooms, which we should have accepted (we didn't, and we ultimately wish we had, despite the fact that the view was not as special - you can really enjoy the view any time in the breakfast and lounge areas, or by the pool). When we arrived, the best they could offer were rooms nearly 8 doors apart. We worked out a favorable compromise and they were really very willing to work with us, to their credit. But, if you are hoping for truly interconnecting rooms, you will not find them here. The garden suite has sufficient space in the living room for two twin beds (but the garden area is full of mosquitos and frogs, so both unusable during the day and evening and noisy at night), or perhaps the villa rigamonti would be a worthy alternative. We managed to make do with a small suite that had an extra twin bed, which they augmented with a second bed for our young kids. It was perfectly adequate for us. Ask for room 65 if you are in a similar situation and wish to pay for just 1 room but have your kids nearby). All that said, the service is very special, the location is stunning, the beds very comfortable. The breakfast is unmatched and Taormina itself is simply not to be missed.

Absolutely unforgettable! The view of Mt. Etna is beyond words--hands down the best I've seen…read moreanywhere. The food matched the scenery: fresh, flavorful, and beautifully presented. Service was attentive without being overbearing. This isn't just a meal, it's an experience you'll remember long after you leave. A must-do and well worth going further into the hills...

Sicily was the last stop on our annual vacation and we decided on Taormina as the base for…read moretraveling during a 7 day period. But which hotel? After lots of research, we chose Villa Ducale. Pros: - Views are magnificent from the restaurant and patios of the individual rooms. You get a 180 degree panorama with Taormina and the Mediterranean down the hills to the east and Mt Etna to the west. - Great people on the reception desk. Very helpful with information, reservations and arrangements for luggage and keeping our car safe in their parking lots. - Very good food...especially at the included buffet breakfast which had lots of fresh ingredients...and the servers were quite personable - Bathroom was nice with excellent water pressure - Shuttle service to and from Taormina in the hotel van was an added convenience - A paved trail starting 3-4 blocks from Villa Ducale allows people to walk down to the shopping district (20-30 minutes) and climb back up (we didn't try). Vistas are amazing. - The mountain top town of Castelmora is a 5-7 minute drive up the road from Villa Ducale and offered charming shops and restaurants with "top of the world" views Cons: - We had a Junior Suite where the only difference from a "regular room" was some extra space for a large bench - Try as we might, there was no access to English language TV stations with current news. That was especially tough since the Middle East was thrown into turmoil on day #1 of our 7 day stay. - Housekeeping didn't seem to change the sheets more than every 3 days, but they cleaned the room each day - Toilet paper seemed to be single ply or verrrrry thin 2 ply Despite those few qualms, we're glad we chose Villa Ducale and recommend it to other travelers.

Halls look like a hospital, Rooms nice size but walls need painting, floors need cleaning, towels…read moreold, bathroom counters completely worn and shower doors have mold. Breakfast good but you have to wait for champagne to be replenished Even after asking staff, we waited 15 minutes. Service charge for ice, wine glasses to room. Would not return.

This hotel is now Eurostars Monte Tauro. The hotel is outdated, but gorgeous!!! I knew it was…read moreoutdated when I read reviews but the views change everything. Pros: breakfast, views, tubs, balconies, pool, bathrooms on every level, bar and restaurant (just a bar in the winter with very limited menu), very pleasant staff, towel warmer The junior suite had a nice seating area, double wide balcony with table and layout chair, Some may consider these cons, but I did not: the walk out of the hotel, I will attach a video, is not for the weak, it is steep and a hike up and down! There is a van to take your luggage up and down, just ask! Outdated, but I love the 80/90's look. Your neighbors have a view into your balcony and possibly your room

Just arrived at the hotel and the website stated a queen bed and it's 2 twin beds pushed…read moretogether.there is also a random twin bed in the room for no reason taking up space. We asked if we could get another room and we were told no. The website also stated shuttle to the beach starting in May... they told us it won't start until June. It's a very long walk to the beach so we will now have to take a taxi if we decide to on the to the beach. It's easily 85 degrees or more In the room and they told us the air conditioning is not on yet! Think twice before booking here!!

Before I arrived at the hotel I called and inquired if they had valet parking or a parking garage…read more I was informed that I could drop off my bags and then go to a parking garage and a shuttle would bring me back to the hotel. First, there is no vehicles allowed in the area where the hotel is located it is pedestrian only. It took me over an hour to figure out that I could not drop off my luggage and then park my vehicle. Once I found the parking area the shuttle only takes you part way, I had to walk up steep hills with two pieces of luggage and through the shopping and restaurant area. No help with luggage was offered even after I arrived at the hotel The a/c in the room barely works, thedouble bed is two twin beds pushed together and the pillow is flat If you have no luggage and a car you might want to stay because of the location but there are other hotels in the area that appear to have parking and a view

Exceptionally bad wi-fi. Barely welcoming reception staff. Clearly don't value their guests.read more

Disappointed with this place. Location is great. Close to town. However, service was lousy. They…read moredon't advertise that their shuttle to the beach costs money - and once you arrive towels aren't included. Our air conditioning was broken in the room and it took them two days to fix. I needed an iron and they wouldn't help. Only one towel at the pool or they will charge you 1 euro per extra towel. My last complaint is the music. They had a terrible lounge singer in the middle of the courtyard under the rooms who played until 11:30pm. Our children were with us and we all were annoyed trying to sleep. Look elsewhere!