Very Disappointed especially as I am already a client for my Homeowners Insurance as my former…read moreinsurer retired and I guess Kirstein purchased their book of clients. I was inquiring about car insurance as my renewal was about 5 weeks away. I spoke with Jessica as the owner wasn't available. Eventually she asked me to send her a copy of mine and my wife's drivers license which I did the next morning.......Four weeks later nothing. No return calls to my calls to her, no information at all and not a return call from the owner either......maybe they have just gotten to big!!! Jay Meitchik

I have a home that is not easy to insure- historic home, STR rental in the back, pool. Kirstein…read moreInsurance was able to save me $10,000 from my previous policy. i highly recommend. Always responsive.

Just filed a claim with Fidelity for a transmission issue I'm having with my Ford Ranger. So far…read morethe service has been great. Fidelity had no issue with taking my truck to the shop of my choice. The shop got back to me today with the diag. Needs a full rebuild. We will see how the claim goes and I will definitely update this review but so far so good. Fingers crossed they accept my claim as I have the coverage necessary. #fidelitywarrantyservices #topnotchtransmissions

After my car had been at the dealership for five months, the dealership and the warranty provider…read morenever managed to agree on what the actual fault was. During those five months, the warranty provider demanded extensive documentation regarding the car's maintenance, as well as photos and videos of the issue--all of which the dealership submitted, only for them to be rejected multiple times. Eventually, they demanded that I pay the dealership to tear down the engine to expose the fault and--on top of that--sign an agreement stating that if they denied the claim, I would be responsible for the entire cost. I called every day; customer service always gave me conflicting information about my claim. Whenever I asked to speak with an inspector or supervisor, I was always told no. During one call, a representative named John Barrera even told me I should know about mechanics--that I ought to watch the videos and figure out what was wrong with my car myself--and he even asked if I was hiding something regarding the car's condition. Samuel from customer service was very diligent and was the only one who escalated my case to a supervisor, but by then, the warranty provider had already demanded "teardown authorization," refusing to proceed with the claim until I agreed to it (a condition I couldn't possibly accept, given that the dealership kept providing a diagnosis the warranty provider wouldn't accept). They put you in a situation where the customer always loses. They sell you the contract as an "unlimited warranty," yet everything is excluded. Please, do not buy this warranty.

Steven Encarnacion was my insurance agent. I was looking for a new insurance company, as mine had…read moreincreased my policy to an exorbitant amount. I was with the company for over 10 years with NO claims and finally said enough is enough. Steven was knowledgeable, responsive and professional. I could not be more pleased and said good-bye to my old insurance company. Claudette S.

5! I have been a loyal customer of Deboo Insurance Agency…read more for over 20 years, and my experience has been nothing short of exceptional. Russ Deboo, the owner of the company, is an outstanding insurance agent whose leadership, professionalism, and integrity are reflected throughout the entire organization. He has built a team of highly trained, knowledgeable, and professional staff who consistently provide exceptional service. Over the years, they have handled my auto insurance, homeowners insurance, and flood insurance with great care, always ensuring my coverage is comprehensive and tailored to my needs. What truly sets them apart is their proactive approach--they are always on top of finding better rates, offering the best recommendations, and securing the most competitive coverage available. Their attention to detail, reliability, and genuine commitment to their clients are unmatched. I highly recommend Russ Deboo and his team to anyone seeking trustworthy, professional, and top-tier insurance services. They are absolutely amazing and a pleasure to work with year after year.

Representative was clear, concise and personable. The rates were in my sweet spot and I would…read morerecommend this office to anyone looking for a fair and honest quote

STAFF AND STEFANIE Are one of the RUDEST people I have deal with in a long time. I know I am not…read moreeasy but dang......They speak to you like your a child! They obviously do not care about LONG term clients - Seems like they are Very UPTIGHT snobby people there. I am leaving state farm because of them!

We were surprised with a huge increase in our homeowners policy recently and starting shopping…read morearound. Lisa contacted us very quickly and we got right to work. It took a few weeks to square everything away to get more discounts and during this time Lisa was very responsive and helpful. We felt very secure throughout the process and it turned out that we saved a lot of money. While saving money was great what was really impressive was that level of service from Lisa and her team. We spoke with other agencies and just did not feel that level of care. To the point we are switching to Atlantic Insurance Group for all of our insurance needs and we're so confident in their abilities we're bringing in family and friends. Great experience!

In September 2025, I received a disturbing letter from my insurance State Farm the Underwriting…read moreTeam that they were giving me 1 month to look for another Insurance Carrier as they were planning to drop us permanently on our auto Insurance that we had with them for many years. They explained that unfortunately my wife was involved in a terrible auto accident that almost killed her. Entering January 2025, we were heading home, and Vehicle # 2 ran through a red light at a speed of 90 miles per hour in a 45-mile zone, that destroyed my mini coop convertible. The car was destroyed, and air bags deployed were almost set off fire due to the impact. Prior to that in the year 2024, the month of February, a box truck went into my wifes lane and destroyed her left driver side on the mini coop she was driving. All 3 accidents were clearly not my wifes fault and State Farm who we had insurance with on all three accidents having my mini coop convertible, decided to drop us and said we were involved in too many accidents. Clearly it was not my wifes fault with these careless drivers that should not be driving on the road. It was soo disappointing trying to resolve this issue when State Farm knew and had Police reports, pictures, videos, cameras and I am certain they had their Investigation Team that it was not my wifes fault but still decided to drop us due to accidents that my wife did not cause. I also reached out to State Farm to explain to them that they had wrong information about her husband and tried to clear my wifes name on State Farm Policy. Atlantic Insurance Group is our Auto Insurance that opened there doors for my wife & I...Appreciate it...I highly recommend Emmanuel J. Acosta!!!! They had me as the husband involved in all three accidents in which that information, they had on the computer system was incorrect. By having this information wrong at their end, it did not allow me to shop around and go with Progressive or Gieco or Allstate due to State Farm not fixing this information on their computer system. In this letter that I received in the mail I had 60 days to resolve this issue and State Farm made it very difficult to clear up my wifes name and get rid of the wrong information they had about me. In trying to resolve this devasting issue because I needed insurance to go to work and try to survive in this rough economy, while struggling to find an affordable coverage for my Honda accord which was my auto vehicle because my wifes mini coop was destroyed due to the January 2025 accident, I spoke to a young man named Emmanuel J Acosta - 220 Agent / CSR representative where his office is located at 1750 N. University Drive, Suite 227 , Coral Springs, Florida. I explained the scenario I was facing with State Farm. He not only beat the quotes I received from other companies but also took the time to walk me through every detail of my policy. He was extremely patient and helped me understand the different coverage options, something my previous agent never did. The process was stress-free, and he treated me like a priority, not just a policy number. I highly recommend Emmanuel J. Acosta and this Agency for their outstanding service. What a difference a good independent agent makes! I have finally auto Insurance!!! It has been an excellent experience, and I'm very grateful for his expertise. He ensured I received top-notch coverage. Emmanuel made it his mission to get me the coverage I needed to be able to go to work. Again, none of the accidents mentioned above was my wifes fault and I am very, very, very disappointed on the way after 20 years of being with State Farm how they decided to drop my wife and I like a heartbeat. This was not a fair game. Thank you, Emmanuel, for all the extras that you did to make this happen at your end. All the paperwork was handled; he made the switch completely painless. Hes the best in understanding your needs. Tony E & Maria E

I live close to this agency which was recommended by a neighbor…read more I received informative and friendly service that met my needs.

I just discovered early this morning that Allstate was not going to renew my condo insurance…read morepolicy. Of course, I starting searching online for another company and received a few quotes that were just outrageous. I found Chris McCafferty's agency and first asked via email if State Farm covers condos and received an answer almost immediately from NICK CERCONE. Nick and I emailed back a forth a few times but within 2 hours, I have a new affordable policy. Nick was very friendly, yet professional and very expeditious in his response time to me. I am very happy with the outcome of my inquiry which doesn't happen very often these days. Thank you, NICK!

I always get great service from Ellie Mills State Farm Ins personnel. Today a polite, professional…read moreyoung man named Adam worked late to get something to me that I had left to the last minute. Customer service is the best!

Stay away! They will quote one rate. You set up autopay and then they almost double the rate…read morewithout informing you. Their excuse? Oh State Farm set the rate automatically, we will adjust it... it never happened. I have no accidents and the same coverage. We have 2 cars and a property with them. Awful customer service

There's no option for 0 star, very unprofessional company i would never come back. I recommend for…read morenobody to use this scam company. I had the worst experience in this tag agency insurance company. On Monday I came to get a registration tag I knew the price would've been more I was ok paying extra but what i am trying to understand is to why when i came back on Thursday 08/24/2023 to get my tag I was told I need to pay an extra fee of $37, so basically I'm paying the insurance company $87 for their service the receptionist told me the $87 was included with receiving the tag plus their service again I was ok paying that. Despite coming in with all my required documents he said I didn't showed them my registration for my car but why would an insurance company would provide me my register tag if I didn't show them any documents, I'm disgusted with company.

One star is too good for these people. They are too difficult to deal with. Numerous additional…read morerequirements after the policy was paid in full. We cancelled the policy after 3 days. It's been almost 7 weeks and they won't send our unearned premium back. I had to file a complaint with the State of Florida. I would avoid these clowns.