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    Albert Kemperle

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

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    8 months ago

    Their manager, Anthony, helped me a lot, with matching a very difficult paint for an old car. Good guys!

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    Honda Of Toms River

    Honda Of Toms River

    (148 reviews)

    While this may occur at other dealerships, the loading of add ons and damage to bumper to mount…read moredealer advertising seems unnecessary and inconsiderate when spending over $40K for a new Odyssey! Buyers should be consulted (and informed) about these "shady" practices! Last time using their dealership! Besides, no apology when these issues were mentioned!

    I began searching online for a used car and was contacted by many dealerships. One of the first to…read morereach out was Liz from Honda of Toms River. Her friendly tone and willingness to listen made me feel at ease. Over the course of a few phone calls and texts, I explained exactly what I needed, including the type of car, my payment limit, and that I was looking to work with someone I could trust. Based on our communication, I believed Liz would be the person I would be meeting with in person. When I arrived for my appointment, I told the front desk I was there to meet Liz. I then overheard the receptionist ask, "Who's next on rotation?", an immediate red flag. A salesperson named Emily soon came to greet me. I explained that I had been dealing directly with Liz, and only then did I learn that Liz works in Internet sales and would not be assisting me personally. This was never disclosed to me at any point, despite multiple conversations beforehand. When I asked to speak with Liz and described my disappointment, she became defensive instead of taking responsibility. Her justification was that I "never asked her what her title was." To me, withholding that information after days of communication was misleading and unprofessional. Trust is a key part of any large purchase, and once it's broken, it's hard to restore. While I did receive follow-up calls and messages from management, Liz and Emily afterward, the integrity of that first interaction could not be repaired. I chose not to continue working with Honda of Toms River because transparency and accountability are non-negotiable qualities in customer service. I hope management ensures that future customers are given clear, honest communication from the start. Stephanie L. Toms River

    Cosmo's Ocean County Auto Parts

    Cosmo's Ocean County Auto Parts

    (6 reviews)

    Cosmos now called Fenix parts in Bayville, NJ was a big disappointment. They sell used auto parts…read more I needed a transmission. I gave them my vin #, make and model of my car and said I needed a transmission that would fit my vin #. The guy told me that they had a transmission that would fit my make and model and vin #. I found out later it did not fit my make and model and vin # and the supervisor showed no concern or surprise when I brought the matter to his attention. He had no explanation, no apology, nothing and acted as if it was no big deal. I found an excellent mechanic/transmission installer who was able to, with a lot of time and effort - and swearing make it eventually fit but the labor cost that I had to pay was over 3 times what I would have paid if they had sold me the correct size transmission. They should have told me that they did not have an exact fit. It wasn't even an accident, I was sold this wrong part deliberately! So my advice is to be cautious if you deal with these people, make sure all is on the up and up and don't buy anything that you can't verify yourself.

    I unfortunately had a really bad experience. The clerk was rude, condescending, and didn't seem…read moreinterested in helping me at all. First he told me the part I ordered wasn't there without even checking and was going to turn me away. He told me to call the salesmen and deal with him. After a little back and forth, he checked the back and it was there.

    Albert Kemperle - autopartssupplies - Updated May 2026

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